At Montigo Resorts, Somerset, you can look forward to a terrace, a garden, and a bar. Indulge in a body treatment, a manicure/pedicure, and a body scrub at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business center, a steam room, and a sauna. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district and near a train station. Wells & Mendip Museum and Radstock Museum are cultural highlights, and some of the area's landmarks include Downside Abbey and Vicar's Close. Longleat Safari and Adventure Park and Royal Bath and West Showground are also worth visiting. Visit our Shepton Mallet travel guide
near Glastonbury, Shepton Mallet, England, BA4 4PR
What's nearby
Cheddar Gorge
26 min drive - 33.1 km
Longleat Safari and Adventure Park
29 min drive - 31.5 km
Stonehenge
60 min drive - 70.3 km
Kilver Court
15 min walk - 1.3 km
Royal Bath and West Showground
8 min drive - 7.1 km
Getting around
Castle Cary Station
10 min drive
Bristol International Airport (BRS)
41 min drive
Restaurants
Costa Coffee
3 min drive
The Oakhill Inn
5 min drive
Shepton Brasserie
2 min drive
Whitstone's
10 min walk
The Cheeky Bean
3 min drive
About this property
Montigo Resorts, Somerset
Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden, and a bar. Indulge in a body treatment, a manicure/pedicure, and a body scrub at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business center, a steam room, and a sauna. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
Free self parking
Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and pet grooming services
Free newspapers, massage treatment rooms, and wedding services
Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and bathrobes, as well as perks like free WiFi and safes.
More amenities include:
Bathrooms with tubs or showers and free toiletries
Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.
How much does it cost to stay at Montigo Resorts, Somerset?
As of 2026/10/24, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on 2026/10/25 start from NT$5,596, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
Self parking is free at this property.
What time is check-in at Montigo Resorts, Somerset?
Check-in start time: 3 PM; Check-in end time: anytime.
What time is check-out at Montigo Resorts, Somerset?
Check-out is at 11 AM.
Does Montigo Resorts, Somerset provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request.
Where is Montigo Resorts, Somerset located?
Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Glastonbury Festival Site and Wells Cathedral are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Montigo Resorts, Somerset Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time.
However, we attended our Sister in law’s memorial gathering in the conservatory which was such a contrasting experience due to being in a lovely environment with views and access to the garden, over seen by an events organiser and staff dedicated to the occasion.
On submitting my complaint it was handled badly with a delay to acknowledging it. As compensation we were offered 15% off either afternoon tea; use of the Spa or towards a further stay with no consideration that we live 300 miles away and certainly would not be travelling for a cup of tea or dip into the Spa.
Beautiful and relaxing stay at Montigo Resorts over Easter. The staff were friendly and helpful, the property and the grounds are beautiful. The spa was really special, not busy and a real treat. Breakfast was plentiful and not too busy. We'd definitely come back!
We stayed at the Montigo Resort hotel as we were going to the Rock and Ribs festival. The hotel is about 5-10 minutes away from the festival by car. The hotel itself has a nice setting and does have a nice relaxed feel. Our room was fine and the bed comfortable. We did feel the room looked a little tired, especially the bathroom. The bath felt like you were going to fall through it and the shower was in the slope of the roof so you couldn’t stand up in it properly. Other than that it was a nice stay. The spa was nice and felt relaxing. When we got to the hotel we did ask if we could check in a little earlier thank 3pm but we had to pay an extra £20 for the privilege. I’ve never been to a hotel and had to pay extra for an earlier check in. It was odd so just be aware of that if you do stay there. You also need to pay £50 when you check in which gets refunded once you check out.
Stayed 1 night in Jul 2026
Verified review
10/10 Excellent
Roger
2025/3/14
Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong.
Staff were friendly
Food was good
Rooms were very nice
Spa was lovely & relaxing
A lovely short break away
Will stay again
Spa facilities are very small but the treatments are excellent.
Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails.
All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets.
Lovely gardens.
What a beautiful hotel and exceptionally friendly staff who were always so helpful
Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room.
Bed was super comfy
Breakfast was one of the nicest I've had and Megan was very attentive
Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable.
Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening.
We enjoyed the spa, which was almost deserted on the Sunday late afternoon.
Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023
Verified review
4/10 Poor
Andy
2023/8/10
Disliked: Staff & service
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again
Room was a good size but lacking a working fridge or anything special, bathroom was nice.
Breakfast was good.
Overall it reminded us of Faulty towers and could have been so much better
A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy.
Now the negatives,
Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024
Verified review
6/10 Okay
Aimee
2025/12/19
Liked: Cleanliness
Disliked: Amenities
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed.
On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest.
The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved.
One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days.
We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge.
We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard.
The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together.
Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.