Dear Guest:Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. We are glad that you like our apartment and facilities. We have noted your observation and recommendation for improvement to the cleaning. Please be assured that we will strengthen the room cleaning and checking. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
8/10 不錯哦
真實旅客
2024年2月1日
喜歡:整潔度和客房舒適度
真實旅客
於 2024 年 1 月住了 1 晚
Cissy ZHOU 於 2024年3月4日回覆
Dear Guest:Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. We are glad that you like our apartment and facilities. We have noted your observation and recommendation for improvement to the cleaning. Please be assured that we will strengthen the room cleaning and checking. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
8/10 不錯哦
SIU HO
2024年1月15日
SIU HO
於 2024 年 1 月住了 1 晚
Cissy ZHOU 於 2024年3月4日回覆
Dear Guest:Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. We are glad that you like our apartment and facilities. We have noted your observation and recommendation for improvement to the cleaning. Please be assured that we will strengthen the room cleaning and checking. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
6/10 一般般
Siu Pang
家庭旅遊
2024年1月1日
喜歡:客房舒適度
Siu Pang
於 2023 年 12 月住了 1 晚
Cissy ZHOU 於 2024年3月4日回覆
Dear Guest:Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. We are glad that you like our apartment and facilities. We have noted your observation and recommendation for improvement to the cleaning. Please be assured that we will strengthen the room cleaning and checking. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Dear Guest,Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
10/10 有夠讚
Ching Yew
2023年10月7日
Ching Yew
於 2023 年 9 月住了 1 晚
Cissy Zhou 於 2023年10月18日回覆
Dear Guest,Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
6/10 一般般
Hiu Kwan
2023年10月6日
Hiu Kwan
於 2023 年 9 月住了 1 晚
Cissy Zhou 於 2023年10月18日回覆
Dear Guest,Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
10/10 有夠讚
Fu Ying Sandy
2023年9月6日
Fu Ying Sandy
於 2023 年 9 月住了 1 晚
Cissy Zhou 於 2023年9月19日回覆
Dear Guest, Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
10/10 有夠讚
wai man
家庭旅遊
2023年8月29日
喜歡:整潔度和客房舒適度
wai man
於 2023 年 8 月住了 1 晚
Cissy Zhou 於 2023年9月2日回覆
Dear Guest:Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Dear Guest, It was a great pleasure having you stay at Somerset Grandview Shenzhen. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
Dear Guest:Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grandview, we look forward to welcoming you again.
10/10 有夠讚
BING SUM
2023年2月10日
BING SUM
於 2023 年 2 月住了 1 晚
Cissy 於 2023年2月14日回覆
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grandview, we look forward to welcoming you again.
10/10 有夠讚
albert
2023年1月30日
albert
於 2023 年 1 月住了 2 晚
Cissy 於 2023年2月14日回覆
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grandview, we look forward to welcoming you again.
Many thanks for your review and look forward to your next visit.
10/10 有夠讚
Wai Kee
商務旅客
2019年12月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai Kee
於 2019 年 11 月住了 1 晚
Maggie 於 2019年12月3日回覆
感谢您的分享!期待一直拥有您的支持!
10/10 有夠讚
真實旅客
團體旅遊
2019年11月27日
喜歡:整潔度、設施服務和住宿環境和硬體
Very nice hotel
Good service
Will stay again
Room cleaning
真實旅客
於 2019 年 11 月住了 1 晚
Maggie 於 2019年11月28日回覆
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.
Once again, thank you for your valued patronage. From all of us at Somerset Grandview, we look forward to welcoming you again.
One of the best service apartments in Shenzhen and China.
真實旅客
於 2019 年 11 月住了 4 晚
Christina 於 2019年11月23日回覆
Dear Guest, Thank you for choosing to stay with us at Somerset Grandview Shenzhen and taking your value time to share your staying experience . It's our pleasure to know that you enjoyed the stay and appreciate your delightful comments to our service . Your positive feedbacks certainly motivate us to continue serving our guests in highest standards. We all look forward to welcoming you back in the nearest future.
Thank you and kind regards!
8/10 不錯哦
真實旅客
2019年11月17日
喜歡:整潔度、員工素質和設施服務
真實旅客
於 2019 年 11 月住了 1 晚
Maggie 於 2019年11月20日回覆
Thank you for your sharing. Look forward to your next visit.
8/10 不錯哦
真實旅客
2019年9月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 7 月住了 1 晚
Maggie 於 2019年9月20日回覆
Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us.Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again!
10/10 有夠讚
真實旅客
2019年8月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
大伙同行
Three bedrooms with a big living room and dinning area. Good for a group of friends spend time together.
真實旅客
於 2019 年 8 月住了 1 晚
Maggie 於 2019年8月21日回覆
Thank you for sharing your feedback about your stay experience with us. It was a great pleasure having you stay at Somerset Grandview Shenzhen. We are happy to learn that you are satisfied with your overall stay in our apartment. We look forward to welcoming you again at Somerset Grandview Shenzhen.
Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us.Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again!
2/10 很糟糕
Kay,Hong Kong
情侶出遊
2019年6月16日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not good at all.
1) 價錢不值,性價比極低
2) 不乾淨,地下有不知名頭髮,打掃很差,感覺很髒
3) 設施殘舊
4) 服務一般
5) 地點不方便,要打的
不會再住,也不推薦,很差的住宿體驗
Kay
於 2019 年 6 月住了 1 晚
8/10 不錯哦
真實旅客
2019年4月25日
喜歡:整潔度、員工素質和客房舒適度
Generally good & comfortable but with minor defect
A very large living room plus 3 bedrooms. Comfortably for 7 of us. Room is clean and equipment/utensil are well equpped.
The room was generally good but with some minor defects:
- the balcony door lock was not working and could not be locked, although they sent a hotel staff to check but could not repair it and did not explain or did any offers.
- the exhaust ventilation for both washrooms were not working.
真實旅客
於 2019 年 4 月住了 2 晚
Cathy 於 2019年4月29日回覆
Thank you for selecting us as your preferred accommodation choice. We are glad to heard from you that you are enjoying your overall stay with us. About the balcony door and exhaust ventilation, we have informed related department to follow up. We are apologized for the inconvenience caused. Once again, thank you for your value support and advice. We look forward to welcoming you in the future. Have a nice day!
Nice roomy hotel, clean and staff are nice...but not really close to major mall, took like 10-15 mins walk
真實旅客
於 2018 年 12 月住了 1 晚
Cathy 於 2019年1月15日回覆
Dear Guest, It was a great pleasure having you stay at Somerset Grandview Shenzhen. Thank you for sharing your feedback about your stay experience with us. We are happy to learn that you are satisfied with your overall stay in our apartment. We look forward to welcoming you again at Somerset Grandview Shenzhen.
8/10 不錯哦
Ben,HK
家庭旅遊
2019年1月2日
喜歡:整潔度和住宿環境和硬體
Nice stay. It’s clean and quite. Big bed and comfort. Staff is polite and helpful.
Ben
於 2018 年 12 月住了 1 晚
Cathy 於 2019年1月3日回覆
Dear Ben,
Thank you for choosing Somerset Grandview Shenzhen as your preferred accommodation choice. We are happy to learn that you are satisfied with our room, and enjoying your stay with us. Thank you for your good comments for our staff. We look forward to welcoming you again at Somerset Grandview Shenzhen.
8/10 不錯哦
真實旅客
2019年1月1日
喜歡:整潔度和住宿環境和硬體
真實旅客
於 2018 年 12 月住了 1 晚
Cathy 於 2019年1月3日回覆
Thank you for choosing Somerset Grandview Shenzhen as your preferred accommodation choice. We are happy to learn that you are satisfied with our room and enjoying your stay with us. Once again, thank you for your value support. From all of us, we look forward to welcoming you at Somerset Grandview Shenzhen.
8/10 不錯哦
真實旅客
2018年12月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 12 月住了 1 晚
Cathy 於 2019年1月3日回覆
Thank you for choosing Somerset Grandview Shenzhen as your preferred accommodation choice. We are happy to learn that you are satisfied with our room and enjoying your stay with us. Once again, thank you for your value support. From all of us, we look forward to welcoming you at Somerset Grandview Shenzhen.