Kempinski Hotels & Resorts Shanghai hotels

"Great hotel"

"Every was excellent …. Good n comfortable stay "

"As you step in the lobby you are greeted by professional staff ready to give you the warmest of welcome. The hotel is clean and service quality # 1. The manager helped us with our local SIM card and even offered to talk with China Telecom customer Service despite the fact he was multi tasking (greeting guests, checking them in and supervising his staff). Appreciation to 朱啟纵 who went out of her way to give us advice on local attractions, restaurants and how best to use the subway system. The cleaning lady always greeted us with a smile and frequently asked whether we needed something. She seemed to be there all the time ready to serve. This is why we booked 1 extra night (total 2+1). Definitely recommend the hotel. Exactly what the hotel advertises. No unpleasant surprises. Will definitely be our top choice when visiting Shanghai next time. To all the hotel staff a great thank you. "

"YES"

"1st time traveling to China and 1st stop in Shanghai. It’s a 5-star hotel in a great location and “Nanjing” walking street just crossing the street. Friendly staff, good service even room cleaning is excellent. Unluckily my room was settled at a low floor (FL 7) and my window view is small street of side of the building and there was a ground floor shop doing renovations from the midnight to the morning every night from my check in to check out. I believe the hotel will do something for me if I make a complaint but I don’t and just let it go. Overall it’s a great place to stay."

"Will be back in this hotel and will advertise to my traveling friends "

"I have been in China several times and stayed in various hotels. Consider this hotel one of the best. It’s impossible to find a better hotel location with a view of the beautiful Yu Garden on one side and famous Bund on the other. It’s also located just a few steps from the Metro with connection to major destinations. I was deeply touched by the care and attention shown by the entire staff -the front desk (Jerry was best), housekeepers, buffet staff and manager. Clean rooms with all amenities and fully stocked with supplies ranging from toothbrushes to slippers. Bottled water was also provided. Famous Pear Soup is always available as a light local treat at any time of the day. Laundry is also free here. The morning buffet is delicious and varied- available every day with options to suit every taste. On the second floor there is a restaurant with magnificent local dinner cuisine. I highly suggest this hotel as a wonderful place to stay. Will definitely return the next time I am in Shanghai. "

"Awful place, no ac or heat the breakfast very poor do not recommend I pre pay 8 days and I left the second day and los lost my money, do not recommend "

"What I loved is the staff and their attention for my 4 years old son. It was his birthday on the 17th of March, the hotel kindly gave him a cake and a card which was heart-warming. Overall, the room was nice and it was a wonderful experience."