Overall, the property is nice, clean, and well maintained. It is within a fair hike to Pike Place and Westlake Station. Our major complaints were for two issues. First, I emailed the property a month before arrival asking if we could be accommodated for early check in. We had to leave our home at 1:30 in order to remotes park, check in, and catch a super early flight. Our adult daughter has autism and a heart issue which makes her tire easily and need frequent rest breaks, and I outlined all of this in the email. I never got a response. When I asked on arrival, they just looked at me blankly and said we could go ahead and park, which was appreciated. It was only 11 am, and we were finally allowed to check in at 2 after I saw another employee allowing others to check in early and asked again. My husband and daughter were trying to nap inside the car in the parking garage until then. The second issue was the AC. Our room never got below 78. We called and were asked if it was set properly (it was) and then were told it’s motion activated and to move around. I replied we had been in the room moving around for 3 hours and instead of getting cooler it was warmer. We tried calling a second time but no one picked up, so we asked at the desk as we left for the day and they promised to send a repair person up. No one was ever sent, and when we got back late the room was still so warm we slept with the door to the hall cracked open to let in cool air. For $450 a night!