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"This was the worst hotel experience I’ve ever had. The rooms have no functioning bathroom vent fans at all. After a rushed shower, the room quickly filled with thick, musty steam, which saturated the rest of the suite. On top of that, the wall units had horrifically dirty filters, which had clearly never been cleaned. The air felt stale & unclean to the point that it was genuinely difficult to breathe. The front desk interaction was completely unprofessional. Instead of calmly resolving things when inquiring about bathroom ventilation, it escalated to the point of threats towards me. At one point I filmed the manager yelling at the staff member over the phone to “shut up!”, “be quiet!” & “stop talking now, you’re escalating it!” while the situation was unfolding, which says a lot about how things were being handled internally. I was then given a fan by the manager as a “solution.” Additionally, there were issues at check-in with deposit requirements that were not clearly disclosed during booking. That delayed me getting into my room until very late & added a lot of unnecessary stress. What makes this worse is that after everything, including documentation & follow-up, management has refused to take any accountability & is relying only on their own internal reports. This wasn’t just a minor inconvenience. It was a combination of poor room conditions, unclean air & completely mishandled customer service."

"Excellent stay in the heart of Santa Rosa!"

"Excellent handmade granola and great coffee. Super cute breakfast lounge. "

"Breakfast was good. Staff super nice, clean room, crowded parking lot…,"

"We've been staying here for probably 30 years, and it's just not the same experience, even though I rate it highly. Here's what NOT to expect: Wifi on the 3rd or 4th floor that will stay connected; wine glasses and a wine bottle opener (even though you're in the wine country)-the front desk doesn't even have a bottle opener to borrow, and you have to go to the attached restaurant to borrow wine glasses, to be returned; an ice machine-you have to go to the front desk and ask for a zip-lock bag of ice; finally, an updated bed that doesn't have body furrows, along with only foam pillows that are massive and won't compress down. I've been talking to the G.M. about the wifi for years now, and it just never gets better. Great character and history. Quiet except if you're on Wilson; traffic is noisy with the window cracked. Great dining all around the hotel, and Aroma Coffee right across the street, so Railroad Square is worth it...especially with the light rail train that stops right there."

"Wifi does not work, room keys do not open pool gates, and fabric headboard has stains on it."

"Everything was excellent and easy during our stay. The staff were friendly and helpful and the property was very clean inside and out, and they allowed our dogs. Would definitely recommend,"

"Our room was not clean. There was hair in the bedding and the bathroom had broken tile around the toilet. It smelled very strongly of urine. When we asked to switch rooms, we were told they were sold out. They came to re clean the bathroom but it still smelled like urine. We were supposed to stay 3 nights but left early to find a cleaner hotel. The staff was nice but not very helpful when we complained."

"Great place at a good price. We love the pool, jacuzzi & free breakfast. The rooms are clean and spacious."