Fairmont Santa Monica hotels

"Ramon (FRONT DESK) Staff gave me a lower grade room because he said ALOUD that the entire lobby area could hear that and I quote “because you brought your room on a THIRD PARTY WEBSITE “I can give you a high floor room, only something on 4th floor“- this was unacceptable, unprofessional, disrespectful and discriminatory behavior. As a Travel Agent and Boyant member and have spent hundreds of dollars on Marriott hotel brands and have never been disappointed with the way he presented himself and the Marriott brand."

"Employees very friendly, and helpful. Room was nice and clean"

"The staff was amazing. "

"Hotel was a great location for the TCM Fil Festival!"

"The room was extra small, the towels smelled like kitchen old grease, the snack bar was too expensive and the card with the prices was hidden in the back of items to hide the fact that there was a charge for every item taken. The breakfast was not appetizing eggs were too watery they only had sausage no bacon or ham, lack of variety, the Hotel does not have its own parking garage we had to park on one owned by the airport and they charged 48$ a day "

"Great airport hotel."

"Nice facility but no microwaves. Fridge is super small"

"The line to check in was incredibly long. My kids and I waited about 35 minutes just to get checked in. After finally receiving our room and going upstairs, we discovered that the hot water was not working, the toilet would not flush, and the phone in the room was also not working. I then had to go back downstairs and wait in the long line all over again just to get the room changed. What was most disappointing was that there was no effort made to compensate for the inconvenience or make the situation better for my family. Instead of offering an upgrade or any type of accommodation, we were simply moved to another similar room. I understand that issues can happen, but I expected more effort to help make things right, especially considering the inconvenience and the fact that I was there with my children."

"Love staying here just wish they would update main lobby and pool cushions. So many people stay here the outlets in main lobby won’t hold your phone charger."