Residences in Rossendale District

"I had a very unpleasant experience choosing this airport hotel over another one which I had work related event at the next day. I stayed in the hotel for one day and since booking everything was below expectations. First, been told need to book car park and asked to send details then no response for hours. Had to call the hotel to be told sorry car park fully booked could have been saved a lot of time if proper response in time. Pushed to use airport car park which I did not want as triple the price so ended up asking my husband to travel for 3 hrs back and forth to drop me off. Hotel itself, room was not properly maintained as described. Patches and stains everywhere. Found cups unclean and called reception to ask for new ones as just checked in, response was “they are not expected to be fully clean and you have to wash them” did not really understand how I am expected to check in a room which unclean drinkware ! Had to repeat myself 3 times until receptionist agreed to send me clean ones. While looking to get my coffee made, coffee machine full of dust inside and looks completely unhygienic. Had to ask the room service guy to take it along with the dirty cups and decided to use the kettle which was broken and almost burnt myself. Had to check out 2 hours earlier to get coffee and breakfast somewhere else as I did not want to be more stressed before my important event."

"Breakfast was the best hotel breakfast i’ve had in a long time. Fresh and tasty. Rooms were very dated. Parking was free. "

"Nice large room with comfortable beds. The room was very noisy due to an event close by that ended at 11pm. We found bread crumbs and an old chip on the floor. The floor left bits on our feet. For the price it should have been quiet and clean. The room cost £261 with £20 for parking. No breakfast included. Not good value for money. When I booked it also said 8 minute walk to AO Arena but you actually have to get a tram which takes 13 minutes."

"Good choice for breakfast had a room on 5th floor reliable lift very spacious but very noisy through the night sleep very little ok for stop over "

"The sink in the bathroom was awful. Parts of it were falling away. It needed replacing. There was no info in the room."

"My check in was extremely smooth, Front desk Merina made it very easy, and I felt very welcome. Also check out was easy, receptionist made it smooth. This is the 2nd time to stay at this hotel, will go back again. Breakfast was good. "

"Clean tidy and friendly staff"

"Small, basic rooms but in a great location. If you want to leave luggage on the departure day you need to pay £2 per bag, first time I've ever had to pay to do this in a hotel"

"Great hotel. Small rooms but well laid out. Clean and comfortable. Great food options available in the hotel. Quick and easy to get terminal 2. "