The property location is very good, close to both Bus and Metro station. Most of the Rome attractions are within walking distance and you can avoid the traffic by walking. Lots of restaurant options along with breakfast options as well. Room was spacious for 3 and they also provided two bottles of complementary water which is a great gesture.
However, even though the hotel description mentions elevator availability (we specifically looked for this option because of my injury), keep in mind, not all rooms have elevator access. It is up to your luck whether you get a room with elevator access or not (we were not lucky). This is deceiving in my opinion. Taking one star off for that.
The front desk is not 24/7 available. So, if for some reason your flight or train is delayed, you may have some issues checking in.
At the end, I would expect the front desk receptionist to be more professional and take ownership of the issues. During our visit, there was a water leak which caused the stone stairwell to be flooded. When we got this issue to the front desk person, he tried to shrug the issue of and tried to push us to use the flooded stairs (you dont even know if that is a toilet leakage). Taking two stars off because of this incident.