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Reviews of WoodSpring Suites Tri-Cities - Richland 

2.5 out of 5
WoodSpring Suites Tri-Cities - Richland 
1370 Tapteal Dr., Richland, WA

Reviews

6.6
Rating 10 - Excellent. 86 out of 267 reviews" "
Rating 8 - Good. 51 out of 267 reviews" "
Rating 6 - Okay. 33 out of 267 reviews" "
Rating 4 - Poor. 36 out of 267 reviews" "
Rating 2 - Terrible. 61 out of 267 reviews" "

7.2/10

Cleanliness

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Russell

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Oh, you want Internet that actually works? The crippled Internet is free. There’s a charge for decently-working Internet. See if they start charging for toilets that actually flush.
Stayed 2 nights in May 2024

6/10 Okay

Jose

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

LAURI

Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice
Stayed 3 nights in May 2024

6/10 Okay

Daisy

Liked: Cleanliness, property conditions & facilities
The bed was very uncomfortable and very high off the ground. The property is right by the freeway and it was very noisy. Rather than charging the full amount of my stay, prior to checking in, they charged a deposit sized fee, which dropped off after midnight. It would have made more sense to charge the full stay. Otherwise, the counter staff were helpful, gracious, and kind. It looked clean. It did not have any smell. The art was quite lovely. Genuinely, the worst part of my stay was how uncomfortable and high the beds were.
Stayed 2 nights in May 2024
Response from Woodsprings on 2024/5/23
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Check in was a bit slow, and one room didn't have any cups, plates, etc. But everything was clean and comfortable, which was the most important thing.
Stayed 2 nights in May 2024
Response from Woodsprings on 2024/5/23
Thank you for sharing. We will be sure to share this with the Hotel staff.

10/10 Excellent

cynthia

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Very clean and comfortable room. Soft towels. Sparkling clean fridge in the kitchenette, pet friendly. Really nice staff.
Stayed 2 nights in May 2024
Response from Woodsprings on 2024/5/23
Thank you for sharing. We will be sure to share this with the Hotel staff.

2/10 Terrible

Ruben

Stayed 1 night in May 2024
Response from Woodsprings on 2024/5/23
Thank you for sharing.

8/10 Good

Surya Narayanan, REDMOND

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed in the room for the night, didn’t get to go out. Room was decent and clean. Pillows could have been bit more firmer. This is an aparthotel so all you get is the room. The room had no amenities like coffee maker/hot water/ironing board etc. though there was a hair dryer. There is a black coffee and hot water machine at the lobby. For snacking, there is a vending machine downstairs and most of them $3. Lobby had a display board to try Peloton bike at their gym but the bike’s screen wouldn’t turn on. Overall, I would say decent stay for what I was expecting.
Stayed 1 night in Apr 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We will be sure to share this with the Hotel staff.

6/10 Okay

LISA

Disliked: Cleanliness, amenities
Staff was wonderful and very helpful. Everything g could use a deep cleaning. The scent of dollar store air refreshener was nauseating.
Stayed 1 night in Apr 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Robbert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highway noise, but not that bad and a great price!
Stayed 1 night in Mar 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We appreciated your feedback

10/10 Excellent

Melinda R, Horse Cave

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms.
Stayed 7 nights in Apr 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Paula

Traveled with partner
Disliked: Cleanliness, amenities
Bare bones. No kleenex in bathroom, only 2 towels, dishes were all in dishwasher, no room on other side of the bed to get out, no amenities at all.
Stayed 1 night in Apr 2024
Response from Woodsprings on 2024/5/13
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Rahul

Traveled with group
Disliked: Cleanliness, amenities
I think it's an ok place. The bathroom door had a hole halfway thru. The room was not quite clean. The mattress was terrible. Unless you are not able to find anything else, I would refrain from staying at this place.
Stayed 1 night in Apr 2024
Response from Woodsprings on 2024/4/19
Thanks for your feedback :)

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Peleton (2) in gym. Otherwise gym is basic (one pulley for cable weights but no barbells) 2 treadmills 2 elliptical. I like cleanliness and friendly staff. They could have had better quality sheets, conditioner and a hairdryer. The full size kitchen was super!
Stayed 1 night in Apr 2024
Response from Lori Chandler on 2024/4/15
Thank you for sharing, we appreciate your business.

2/10 Terrible

Russell

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay began with a friendly worker at the front desk. She was fine. But as we enteredthe elevator we were greeted by the smell of pee, then the smell of old seafood in the hall. The powerful smell of fake vanilla in the room could only be masking other foul smells. We were willing to suck it up in order to get a good night's rest. We pulled back the covers only to find hair. Lots of it. We got new sheets from the lobby just to resolve the situation. Wrong size. We got more. As we changed the sheets we found two drywall anchors under the mattress cover. If this hotel was cheap it could have made sense. But we're currently three hours away in Portland in a luxury hotel for the same cost. What a rip
Stayed 1 night in Mar 2024
Response from Lori Chandler on 2024/3/18
Thank you for sharing, We will be sure to share this with the Hotel.

10/10 Excellent

James

Stayed 3 nights in Mar 2024
Response from Lori Chandler on 2024/4/15
Thank you for sharing, we appreciate your business.

2/10 Terrible

Cheryl, auburn

Business traveler
Disliked: Cleanliness, property conditions & facilities
You won't allow me to tell the truth
Stayed 2 nights in Mar 2024
Response from Lori Chandler on 2024/3/18
Thank you for sharing. We will be sure to share this with the Hotel staff.

2/10 Terrible

Jefferson

Stayed 1 night in Mar 2024
Response from Lori Chandler on 2024/3/18
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Eric

Business traveler
Disliked: Cleanliness
Room had a bad smell, like air freshener that couldn’t hide the stench. I wouldn’t recommend this property at all.
Stayed 1 night in Feb 2024
Response from Lori Chandler on 2024/3/18
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Christina

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024
Response from Lori Chandler on 2024/3/18
Thank you for sharing. We will be sure to share this with the Hotel staff.

2/10 Terrible

Jay

Stayed 1 night in Feb 2024
Response from Lori Chandler on 2024/4/15
Thank you for sharing, we appreciate your business.

10/10 Excellent

Armando

Stayed 1 night in Feb 2024
Response from Lori Chandler on 2024/2/14
Thank you for your feedback, we will for sure share with the Hotel.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Lori Chandler on 2024/4/15
Thank you for sharing, we appreciate your business.

6/10 Okay

Ricardo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
On my last night of stay? People were smoking because I received a scent of cigarette in my room and I personally DISLIKE cigarette, gives me headaches. In the morning around 7am people next door where arguing about dogs which was annoying. Couldnt sleep.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 2024/1/23
Thank you for sharing, we will share with the Hotel.

2/10 Terrible

Ellyana

Disliked: Cleanliness, property conditions & facilities
Not able to check in due to worker not being in property and 10 minutes away.
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/23
Thank you for sharing, we will share with the Hotel.

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/17
Thank you for taking time to send in your feedback, we appreciate you.

6/10 Okay

James

Stayed 3 nights in Sep 2023
Response from Hotel Management on 2024/1/17
Thank you for taking time to send in your feedback, we appreciate you.

8/10 Good

Tommy

Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/1/17
Thank you for taking time to send in your feedback, we appreciate you.

10/10 Excellent

Udochukwu

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lori Chandler on 2023/12/30
Thank you so much for your feedback.

10/10 Excellent

Tri, Tacoma

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Lori Chandler on 2023/12/30
Thank you for taking time to send in your feedback, we appreciate you.

2/10 Terrible

Zane

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Sat in lobby waiting to be able to check in for 20 minutes and then when we finally got to the room we saw a baby cockroach around the kitchen area. There was hair all in the bathroom too.
Stayed 1 night in Dec 2023
Response from Lori Chandler on 2023/12/30
Thank you for your response. We have made the Hotel aware of your response so that corrections can be made, and found out it was already taken care of. Thank you for your time we appreciate you.

10/10 Excellent

Tri

Liked: Cleanliness, amenities, property conditions & facilities
Response from Lori Chandler on 2024/2/14
Thank you for your support in sharing your feedback.

6/10 Okay

Callie Marie, Inchelium

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
They charged me 200 dollars and said I took there microwave and it took a week to get back!!! The room never had a microwave!
Stayed 2 nights in Nov 2023
Response from Lori Chandler on 2023/12/10
Thank you for sharing, we will share with the Hotel.

10/10 Excellent

Chelsie

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the pleasure of staying at Wood Spring Suites Extended Stay Hotel for a week-long Thanksgiving getaway with my family, and I must say it was an incredible experience. From the moment we arrived, we were warmly greeted by the friendly and attentive staff, but one person in particular, Jill Ward, truly went above and beyond to make our stay exceptional. Jill Ward, the epitome of exceptional customer service, made our Thanksgiving week unforgettable. Her warm and welcoming demeanor immediately put us at ease, and she effortlessly ensured that we had everything we needed throughout our stay. From accommodating our requests to providing valuable local recommendations, Jill's attention to detail and genuine care truly stood out. The hotel itself was outstanding. The spacious and well-appointed rooms provided ample space for our family, and the comfortable beds ensured a restful night's sleep. The cleanliness and attention to detail were impeccable, making us feel right at home. Wood Spring Suites Extended Stay Hotel's amenities were equally impressive. The fully equipped kitchenette allowed us to prepare our Thanksgiving feast with ease, and the complimentary Wi-Fi kept us connected throughout our stay. The on-site laundry facilities were a convenient bonus, saving us time and effort. Moreover, the hotel's location was perfect for exploring the surrounding area. We found ourselves within close proximity to popular attractions and dining options, thanks to Jill's
Stayed 7 nights in Nov 2023
Response from Lori Chandler on 2023/12/10
Thank you for sharing. We appreciate you.

6/10 Okay

Briell

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good to note that this property is not like a standard hotel, it is a place that people stay for longer than a few nights, sometimes even living there for months at a time. Because of this and their reasonable pricing, they are recovering from having unsavory individuals using their property for nefarious intents. They are working hard to revamp the property as a safe place for all. There were a few hiccups, phone disconnected and the beds not completely made, but overall was not terrible stay.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 2023/12/10
Thank you for taking time to send this in, we will for sure share with the Hotel.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, people are nice. Know that when it says no-frills, they mean it. Very clean and new rooms.
Stayed 3 nights in Nov 2023
Response from Lori Chandler on 2023/12/10
Thank you!

10/10 Excellent

Ericka

Traveled with family
Liked: Cleanliness, room comfort
Stayed 26 nights in Oct 2023
Response from Lori Chandler on 2023/12/10
Thank you for sharing, we appreciate your business.

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price is right. A little noisy from the highway, fridge and the a/c. Also the lights from the microwave, smoke detector and alarm clock were annoying.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing your feedback, we appreciate you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
I was pleased.
I would definitely stay here if I had to visit WA again. The lobby is pretty modern and the lady at the front desk was nice.My room was clean.The fridge, bathroom, dishes & microwave were all very clean and seemed fairly new. The water was hot and the AC and heat worked as they should. The towels were clean.The hotel is pretty quiet and I slept uninterupted.The hotel is also centrally located. So,I went to the mall and walmart at night and felt safe. The breakfast isn't fabulous but atleast they had coffee and I wasn't hungry. Finally, it's a safe and friendly area. All of my lyft drivers were nice, friendly people. Great place and highly recommended
Stayed 3 nights in Nov 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing!!!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing.!!

2/10 Terrible

riko

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property on the outside looks nice. When you walk in, it looks like the beginnings of a homeless shelter. There is a secured door before you can get to the elevator which I thought ok better security but odd because I’ve never seen at a hotel. The carpet in alway needs to be replaced. The room needs to be updated. The beds look like they came from IKEA. The black metal legs show. There’s no bed skirt to hide the bare bones. The linens were so worn they lost the color and look like they came from a 14 yo boy’s room. They were well worn and should be thrown in the trash. The furniture was very cheap. The walls had marks on them, dust and dirt in the corners near the bed. The roof of the downstairs entry way was next to the window and it looked there was feces. I can’t confirm that but idk what else it could be since there are no trees around. I decided not to stay. I was afraid there might be some type of infestation. I didn’t even want my items on the bed. This place is a motel and not a hotel. It’s extended stay. Customer service was good. The man was quick in checking is in. Sadly, I could not get a refund but even so, I would rather lose my money than stay there.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing this information- We will be addressing with the Hotel.

10/10 Excellent

Rebecca, American Fork

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it had plenty of storage & a kitchen with stove, fridge & microwave.
Stayed 3 nights in Oct 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing! We will share with the Hotel.

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness
Not my cup of tea.
The place was sketchy. When we first drove up, there was a car with hood up, two cars banged up, people sitting inside cars with loud music. Inside on our floor, two different rooms had people sitting outside talking on the phones (8:00 at night)-staff did go and talk with them. Second night two cop cars in parking lot. I asked them if they thought it was safe here. They said "ye#", but call any time. Staff was very pleasant and helpful Blanket so thin, did not even know blanket was on. Was able to get another. Bed was comfortable. No tissues. Refrigerator noisy (like really noisy-sounded like someone snoring all night long!)
Stayed 2 nights in Oct 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing, we will share this information with management for correction and action to take place.

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Too many migrants drinking out in the parking lot playing that damn music
Stayed 1 night in Oct 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing, we will be sharing with the Hotel management.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times this year and each time things have improved. New management has brought the property back to that of a normal budget motel aimed at the extended-stay market. This last stay was the best of the lot. The facilities are excellent and the staff friendly and competent.
Stayed 6 nights in Oct 2023
Response from Lori Chandler on 2023/10/23
Thank you very much for sharing your feedback.

8/10 Good

Eric

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lori Chandler on 2023/10/23
Thank you for sharing your feedback. We appreciate it.

2/10 Terrible

Laquisha

Disliked: Cleanliness, amenities, property conditions & facilities
Overall terrible service & experience.
Stayed 7 nights in Oct 2023
Response from Lori Chandler on 2023/10/23
Thank you for sharing, We will share this with the Hotel.

2/10 Terrible

Amy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled way too strong with cleaning product, almost couldn’t breathe in there. The bed was so uncomfortable we couldn’t sleep. The toilet was dirty. The shower looked like it had dried blood on the wall. Bathroom fan didn’t work. We came back after 10 and there was homeless people hanging around the parking lot. We were worried about our car getting broken into. I will never stay there again.
Stayed 1 night in Oct 2023
Response from Lori Chandler on 2023/10/23
Thank you for sharing, we will share this with the Hotel.

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Its nice but theres so sketch people after hours in the lobby.
Stayed 1 night in Sep 2023
Response from Lori Chandler on 2023/11/13
Thank you for sharing.