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昆西套房飯店的評分

2 out of 5
昆西套房飯店
224 N 36th Street, Quincy, IL

評論

7.0

不錯哦

10 分，有夠讚；867 則評論中有 225 則" "
8 分，不錯哦；867 則評論中有 261 則" "
6 分，一般般；867 則評論中有 166 則" "
4 分，不太好；867 則評論中有 121 則" "
2 分，很糟糕；867 則評論中有 94 則" "

7.4/10

整潔度

7.8/10

員工素質

6.0/10

設施服務

7.0/10

住宿環境和硬體

6.4/10

環保程度

評論

4/10 不太好

Brandan

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
The TV was broken and when I went to front desk they just said yes it's broken and did nothing for it
於 2024 年 5 月住了 6 晚

2/10 很糟糕

Thomas

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
They did not clean our room even after I asked them they rudely looked at me like I was asking the impossible. Incredibly noisy, very dirty and stunk we will never stay there again. Looked like long term residents lived there.
於 2024 年 5 月住了 4 晚

8/10 不錯哦

Sandra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to get to and close to my family
於 2024 年 5 月住了 3 晚

6/10 一般般

Emir

家庭旅遊
喜歡：員工素質
不喜歡：設施服務
Rooms need update, it’s states non smoking but when we entered our room it reeked of cannabis, our sink facet didn’t work it was just leaking constant light steel of water, second room was worst, carpet had burns in it when you turn on AC it smelled like it was million years old and newer had maintenance an it was dirty….. I guess you get what you pay. Would not stay here again.
於 2024 年 5 月住了 2 晚

4/10 不太好

Miya

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We checked in and the room we were originally given was dirty beds not clean food out etc. they changed our room and it was ok and a weird smell the towels smelled weird as well.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Amy

於 2024 年 4 月住了 1 晚

4/10 不太好

Rebecca

團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Smelled really bad, room was dirty, the place seemed very run down. Someone’s dog kept barking and the place smelled strongly of cigarettes.
於 2024 年 5 月住了 1 晚

4/10 不太好

Julia

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Need a swimming pool and need to sever breakfast and the worker were not nice to customers
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日回覆
Thank you for your review!

6/10 一般般

Roger Cindy

寵物同遊, 家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
It was just ok...
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Thank you for your feedback

6/10 一般般

Bill

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月15日回覆
Thank you for your review. However, we would love to know what we could improve on to change your 3 star to a 5. It was a pleasure having you as a guest and we hope to see you again in the future!

10/10 有夠讚

Mckenzie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your review!

4/10 不太好

Benjamin

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Hotel is literally falling apart. Many of the windows were shattered making parking spots a careful choice. They had lost all reservations a month ago so had to take the closest available room. Seemed as though many people were living in the hotel. Cheap, but not worth it.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your feedback. We apologize for the issue on reservations during our switch to a new system. However, I’m more concerned on the shattered windows you’re speaking of. We have one that is broken on the inside up on 3rd floor from moving furniture, but no others. And it especially doesn’t pose a safety threat to anyone or cars.

8/10 不錯哦

Crystal

家庭旅遊
It was fine
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your feedback

2/10 很糟糕

Amanda

不喜歡：員工素質和住宿環境和硬體
We had no heat.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your feedback. We are sorry to hear of the issue you encountered during your stay. Please rest assured that the issue has been addressed and corrected.

10/10 有夠讚

Thomas

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Been here before. Convenient for our purposes.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月22日回覆
Thank you for your review!

6/10 一般般

Tom

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 4 晚
General Manager 於 2024年1月7日回覆
Thank you for your review!

4/10 不太好

S minnie

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
The staff was very nice and the beds were comfy, but we didn’t get maid service. We had to ask for extra towels. Also the TV never worked. We asked several times about the tv and the front desks person said it was the weather. Nope that wasn’t it. We didn’t have any weather. I will not stay at this play again.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月7日回覆
Thank you for your feedback. We apologize with the issue regarding your TV. We will take a look into this to ensure there are no future occurrences.

10/10 有夠讚

Eric M

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay!!
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月7日回覆
Thank you for your feedback! We are glad to see you enjoyed your stay.

10/10 有夠讚

Connie

於 2023 年 11 月住了 1 晚
General Manager 於 2024年1月7日回覆
Thank you for your review!

2/10 很糟糕

Red cross

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bxndn
於 2023 年 11 月住了 1 晚
General Manager 於 2024年1月7日回覆
Hi Destiney, we are sorry to see that you did not enjoy your stay. We would love to know how we could improve our rating and ensure a better stay.

2/10 很糟糕

kiera

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
This was the worst hotel I've ever stayed in. The floors and comforter were dirty. There was no battery in the smoke detector. I was gaging on cigarette smoke all evening. As soon as I opened the door from inside the room, all I smelled was smoke from the room right across the hall. I'm guessing that was the reason the smoke alarm battery was removed. Do not stay at this hotel. Spend a few extra bucks and stay somewhere else. I chose the cheapest place because I was only staying a few hours but I regret that choice immensely.
於 2023 年 11 月住了 1 晚
General Manager 於 2024年1月7日回覆
Hi Kiera, we apologize for the issues you encountered during your stay. Rest assured, we have dealt with the issues noted to prevent future occurrences. We hope you give us another chance if you ever find yourself back in Quincy.

6/10 一般般

paul

團體旅遊
不喜歡：設施服務
no room service on second day of the stay. we had to get towels from front desk to shower.
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月21日回覆
Thank you for your feedback. We apologize for the issues you encountered with room service. I will speak with my housekeeping staff to ensure this doesn't persist.

4/10 不太好

Ryan

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Smelled horrible both in the elevator and in the room. Had to go buy air freshener in order to be able to stand to be in the room. Halls were dirty with trash bags sitting around at all hours, not just while room service was cleaning. There were hairs in the sheets and in the bathroom. Bathroom sink did not drain. Fridge in the room did not work. Office chair at the desk in the room and the chair in the room had rips and tears in them. Ratty looking.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月21日回覆
Hi Ryan, I apologize for the issues you encountered during your stay. I will speak with my staff to ensure the issues get corrected and don't persist.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was very clean and pleasant. The negative was that the refrigerator made annoying noises all night. The sink drain was slow draining. The shower water temperature was impossible to regulate; it was extremely hot or cold.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your feedback! We will address the issues noted. We hope to see you again in the future if you ever find your way back to Quincy.

6/10 一般般

Manuel

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your review

4/10 不太好

Patricia

People smoking in rooms, smelling it in halls and ac didn’t work properly.
於 2023 年 11 月住了 6 晚
General Manager 於 2023年11月21日回覆
Hi Patricia, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted to ensure they don't persist and are corrected.

6/10 一般般

Kristy

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Property was dirty, smelled horrible.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月21日回覆
Hi Kristy, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted.

8/10 不錯哦

Michael

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
General Manager 於 2023年11月21日回覆
Thank you for your review!

4/10 不太好

真實旅客

團體旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
The shower didn’t work well
於 2023 年 11 月住了 1 晚
General Manger 於 2023年11月21日回覆
Thank you for your review. We apologize with your issue with the shower.

8/10 不錯哦

Matthew

商務旅客
喜歡：整潔度和員工素質
No frills, basic hotel. Little noisy but staff are super nice and rooms are clean.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月21日回覆
Thank you for your feedback! It was a pleasure having you as a guest.

4/10 不太好

Gene

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Noise
Was very noisy inside and outside making it difficult to sleep.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月21日回覆
Hi Gene, we apologize for the issues you encountered with noise. If issues like that arise, please reach out to our front desk staff so they can assist the best way they can to ensure you enjoy your stay.

10/10 有夠讚

Veronica

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to rest and recharge
Clean grounds nice accommodations Central located easy check-in quiet spot.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年11月21日回覆
Thank you for your review! It was a pleasure having you as a guest.

8/10 不錯哦

Colton

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your review!

6/10 一般般

DENNIS

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月29日回覆
Thank you for your review

6/10 一般般

Darryl Keith

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good location and friendly staff
於 2023 年 10 月住了 3 晚
General Manager 於 2023年10月29日回覆
Thank you for your feedback!

10/10 有夠讚

Kara

喜歡：整潔度、員工素質和住宿環境和硬體
Very reliable safe place to have a small child’s birthday party. I will recommend
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月29日回覆
Thank you for your feedback!

6/10 一般般

Sean，Ankeny

情侶出遊
喜歡：整潔度和員工素質
I'd stay again as one of the affordable hotels in Quincy, but it's definitely a disappointing experience to stay here. Marijuana and cigarettes smells abound in hallways, and pet urine smell in the room. The room is reasonably clean yet worn and stains can be found. Quiet enough though there are sounds of traffic from the street. Several restaurants and Hy-Vee nearby, literally next door. No breakfast included. Shower is good and bed is comfortable.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月17日回覆
Thank you for your feedback. We have addressed the smells noted to ensure future occurrences are not a problem.

8/10 不錯哦

Troy

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Easy in and out. Room was adequate, nothing fancy.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月17日回覆
Thank you for your feedback!

8/10 不錯哦

Leonard

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月17日回覆
Thank you for your review!

4/10 不太好

Kathy

情侶出遊
不喜歡：設施服務
The refrigerator didn't work and we had no towels in the room.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月17日回覆
We apologize for the issues you encountered in your room. Rest assured, we have spoken to our housekeeping staff about properly stocking rooms as well as replacing the fridge.

2/10 很糟糕

Justin

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overcharged
When I booked it said I was gonna have a rate of $79 and when I got here they charged me $150. Tv didn't work AC was junk This place was in no way worth $150
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月17日回覆
We apologize for the issue you encountered with your reservation. I have issued a refund for the extra amount charged.

6/10 一般般

Donna

不喜歡：設施服務
I was thankful for an inexpensive place to stay. There seemed to be some intimidating people hanging around outside that concerned me a little.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年10月11日回覆
Thank you for your feedback

2/10 很糟糕

Kirsten

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was disgusting. There were cigarette burn holes in the comforters and the room smelt like a dirty fish bowl. When we advised the hotel staff of the condition of the room, they simply replied “ok”. Would not recommend.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日回覆
We are sorry to hear that you did not enjoy your stay. We will address the issues noted.

4/10 不太好

crystal

喜歡：整潔度
不喜歡：住宿環境和硬體
Staff was nice but did not have the breakfast and did not look like on the pictures we saw
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日回覆
Thank you for your feedback

6/10 一般般

Kimber

喜歡：整潔度
不喜歡：設施服務
Nothing
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日回覆
Thank you for your feedback

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質和客房舒適度
My room had no light bulbs and the refrigerator did not work. Towels had streaks of dirt in them. Bathroom floor was very sticky. Window did not have a screen.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月26日回覆
Thank you for your feedback. We apologize for the issues you encountered. Rest assured, our maintenance crew has been working diligently to correct the issues noted.

2/10 很糟糕

Kanisha

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's was very dirty n unsafe windows broken no smoke detectors working all missing n broken blood n hair n smoke holes on all linen n chairs are broken wit wood n medal exposed hair n sink n toilets linking water n the whole hotel has mold n mildew n smells horrible n hard to breathe n sleep n owner Shi Patels knows bout all these issues he offered a credit n I paid for king size room it was very unsafe for anyone
General Manager 於 2023年9月26日回覆
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, our maintenance crew has been working diligently to fix the issues noted.

8/10 不錯哦

jo ann

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月26日回覆
Thank you for your review!

4/10 不太好

Alicia Alexis

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel hallways reaps of cigarette smoke, not good for someone with allergies, staff was sampling vapor behind the front desk. In a good nite, Staff was polite. The Hotel looks like a fancy motel. It definitely should not be call Quincy Inn and Suites. Quincy Motel is more fitting. Disappointing stay, glad it was only one night
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月29日回覆
We are sorry to hear of the problems you encountered during your stay. Rest assured, we are taking the steps to ensure this doesn't occur in the future.