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昆西溫德姆阿美瑞辛飯店的評分

2 out of 5
昆西溫德姆阿美瑞辛飯店
4122 Broadway St, Quincy, IL

評論

7.4

不錯哦

10 分，有夠讚；133 則評論中有 47 則" "
8 分，不錯哦；133 則評論中有 34 則" "
6 分，一般般；133 則評論中有 26 則" "
4 分，不太好；133 則評論中有 12 則" "
2 分，很糟糕；133 則評論中有 14 則" "

7.8/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Alexis

情侶出遊
Rooms are clean breakfast is a plus and on site laundry
於 2024 年 5 月住了 3 晚

10/10 有夠讚

steven

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月18日回覆
Thank you for your review!

8/10 不錯哦

James W

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great upgrades and very good room. I will be back
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月18日回覆
Thank you for your review!

6/10 一般般

Kevin

家庭旅遊
The bathroom mirror a film or streaks so bad you couldn’t see yourself in it. My husband had to clean the mirror. It made the bathroom feel dirty
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Thank you for your feedback. I will speak to my housekeeping staff to ensure this problem doesn’t persist.

2/10 很糟糕

Karen

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was no cleaning crew to clean up a mess in the elevator people where load
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日回覆
Thank you for your feedback. I will speak with my staff to ensure that any soiled parts of the hotel are promptly cleaned.

10/10 有夠讚

James E Cloney,

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月15日回覆
Thank you for your review! It was a pleasure having you as a guest.

2/10 很糟糕

Cynthia

不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your review. However, we would love to know how we could improve your review from a 1 star to a 5.

8/10 不錯哦

Dennis

情侶出遊
It was fine
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Thank you for your feedback

10/10 有夠讚

greisha

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay for traveling healthcare
於 2024 年 3 月住了 7 晚
General Manager 於 2024年3月25日回覆
Thank you for your review!

6/10 一般般

Crystal

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務
We had non smoking room but the smell of Marijuana was throughout the second and third floor came into our room it was there for two days and our room was on the third floor and elevator was out the whole time would be great if that was fixed sheets looked good till u pulled them back
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for your feedback. We apologize for the issues you encountered. Rest assured we are taking the appropriate measures to ensure these issues don't arise in the future.

10/10 有夠讚

greisha

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My stay was great, traveled for work for a week, they picked up my bed almost every day, and change the trash and gave me new towels, my next door person was a little loud, but other then that, i felt save and pleasant stay, would stay again.
於 2024 年 2 月住了 7 晚
General Manager 於 2024年3月15日回覆
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 有夠讚

Dena

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was friendly and helpful. Very nice for the price!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 有夠讚

STEVEN

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with great room. Hotel is on main road so car noise was present, but not real bad. TV had very limited channels and no streaming options. Elevator was inop when we left, making several trips up and down stairway when we left. Overall these were minor complaints and we would stay there again and recommend it.
於 2024 年 2 月住了 8 晚
General Manager 於 2024年3月15日回覆
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 有夠讚

Lorelie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Elevator was inoperable, but otherwise a clean, quiet motel.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

6/10 一般般

真實旅客

喜歡：客房舒適度
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月28日回覆
Thank you for your review

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
It was fine -breakfast options fair, bed was comfortable
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月28日回覆
Thank you for your feedback

8/10 不錯哦

Patricia K

喜歡：員工素質和住宿環境和硬體
We liked the staff.
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月28日回覆
Thank you for your feedback!

8/10 不錯哦

chasity

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Clean but shower had no curtain
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月28日回覆
Thank you for your feedback. I will speak to my housekeeping staff to ensure they stock the room correctly.

10/10 有夠讚

Molly

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月28日回覆
Thank you for your review!

2/10 很糟糕

Michael

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
If you live in quincy illinois there will not let you stay in a room there. I had already paid for it online and when i arrived to check in the guy saw i lived in quincy and said the owner now refuses all quincy residents who book a room. Have stayed there plenty of time in the past and now all of a sudden cant. The owner doesn't openly display this change and it screws people over who already paid for the room. Been almost a week now and havent gotten my refund for the room. Hotels like this need to disclose this information, not take the money and tell the guest to leave. I used to really like this hotel but never again.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月28日回覆
Thank you for your feedback. This policy has been in effect for over a year now, and as there is no way to display this policy online, we host signage before entering the property. We apologize for any inconvenience this may bring, but we do give full refunds for local guests who pay online. All you have to do is contact who you booked through and request a refund and they will reach out to our property to confirm. We apologize again for any inconvenience.

10/10 有夠讚

Thomas

於 2023 年 12 月住了 2 晚
General Manager 於 2024年2月28日回覆
Thank you for your review!

2/10 很糟糕

Casey

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Jamale

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Sean，Ankeny

喜歡：整潔度、員工素質和住宿環境和硬體
It's ok, has the appearance of being a decent property, but some things aren't cared for. The bed cover had a stain, but the sheets were clean. The fridge didn't work and no microwave. TV was good and bathroom was clean and decent. Breakfast was the usual faire with pancakes, biscuits and gravy, cereal, fruit, yogurt. Quiet hotel and neighborhood.
於 2023 年 12 月住了 2 晚

4/10 不太好

真實旅客

不喜歡：員工素質和住宿環境和硬體
Service
The front desk lady when we checked in at night was rude and looked at me like I did not have a clue about my reservation, knowing I was looking at my confirmation number and all.
於 2023 年 12 月住了 2 晚

4/10 不太好

Krystal

不喜歡：整潔度和住宿環境和硬體
Room was not very clean. Only one towel. Wouldn’t stay there again!
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月21日回覆
Hi Krystal, I'm sorry to hear that you had issues with your stay. I will speak with my housekeeping staff to ensure this problem doesn't persist.

6/10 一般般

Joselyn

喜歡：整潔度和員工素質
Not bad
Not a bad hotel, ice machine was broken and there was only one for the whole building. Not a lot of channels to watch from, mattress wasn't the most comfortable but not bad. Staff was good.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your feedback!

6/10 一般般

Laureen

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Well, the towels in the bathroom were dirty. There's not much you can do about that when you come out of the shower and discover the towels are dirty. When I told them at the front desk about it, they said housekeeping was gone for the day, but they would replace the towels. I suggest using bleach to get the stains out! Also, when I sat on the toilet, my breast was in the toilet paper roll. Whoever thought this was a good idea should not design hotel bathrooms. The beds were very firm. Those were the best part of the stay.
於 2023 年 10 月住了 5 晚
General Manager 於 2023年11月21日回覆
Thank you for your feedback. We apologize for the issue with the towels. We recently installed a new laundry chemical system so we are hoping it helps remove stains. We also received a shipment of new towels that we are cycling in with our current linens.

2/10 很糟糕

Joshua

於 2023 年 11 月住了 2 晚

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月29日回覆
Thank you for your review!

8/10 不錯哦

Robert

於 2023 年 10 月住了 2 晚
General Manager 於 2023年11月21日回覆
Thank you for your review!

8/10 不錯哦

真實旅客

商務旅客
喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
I normally do not provide reviews. There were two conditioners; no shampoo. There was an opened plastic cup on the top of the toilet. The shower safety rail was missing. The hair dryer had hairs in it. I did not receive my wake-up call. Overall, disappointing.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月29日回覆
Thank you for your feedback. Allow me to give my sincerest apologies for the issues you encountered during your stay. I will speak with our staff to ensure these problems don't persist.

2/10 很糟糕

rodney

不喜歡：員工素質
to close to road.noisy,room was dirty.window sill hadnt been dusted in a monthbathroom door should open outwardly instead inward
於 2023 年 9 月住了 1 晚
General Managers 於 2023年10月29日回覆
Thank you for your feedback. Allow me to express my sincerest apologies for the issues you encountered during your stay. I will speak with my staff to ensure these issues don't persist.

10/10 有夠讚

latanya

喜歡：整潔度、員工素質和住宿環境和硬體
Very efficient
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月11日回覆
Thank you for your review!

2/10 很糟糕

Carrie

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
My room was not thoroughly cleaned. I don't believe the bedding was changed, there were stains on the sheets. Hairs on the sheets and every pillow. Hairs in the bathtub & on the sink. There was leftover food in the refrigerator and crumbs on the floor. We didn't really look the room over at check in because we just got in from a 5hour drive & were heading to Quincy Stadium for my son's homecoming football game. We got back to the room at 11:30pm, so it was too late to request another room. So, I was disappointed with the stay. .
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日回覆
Hi Carrie, we are so sorry to hear of the issues you encountered in your room. This is not something we take lightly as the cleanliness and appearance of our property is something we take pride in and want to keep up to our standards at all time. We will speak with our housekeeping crew to ensure this issue does not occur again. We hope you give us a chance to better serve you if you find yourself in the area again.

10/10 有夠讚

James

於 2023 年 9 月住了 4 晚
General Manager 於 2023年10月29日回覆
Thank you for your review!

10/10 有夠讚

Judy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
clean and easy access
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月26日回覆
Thank you for your review!

6/10 一般般

James

喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
Breakfast had very limited choices
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月26日回覆
Thank you for your feedback

2/10 很糟糕

Sarah

家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Hottest day of summer. AC was not working, phone wasnt working, swimming pool smelled stagnant
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月26日回覆
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, these problems have been addressed to prevent any future occurrences.

10/10 有夠讚

Peggy

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Lady at front desk was more than helpful. Rooms were great. At breakfast they made sure we had fresh biscuits and sausages. We would stay again.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月29日回覆
Thank you for your review! It's always a pleasure to receive positive feedback. We are glad you enjoyed your stay!

4/10 不太好

Rita

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The pool area smelled. Bunch of outlets didn’t work in the room. Fridge was in 1 of them.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月29日回覆
Thank you for your feedback. We apologize for any odor in the pool room. Rest assured, this has been corrected. As far as outlets and lights not working in the room, you have to flip the switch as soon as you walk in the door to ensure all lights and outlets turn on.

2/10 很糟糕

Tracy

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Never will we stay here
Moved our room because the refrigerator wasn’t working & then that refrigerator wasn’t working either. We pulled in to a drunk guy in the parking lot with his pants down peeing outside.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月29日回覆
We apologize for the issues you encountered in your room. The night shift guy is new and didn't know that some guests move plugs around in the rooms. There wasn't any issue with the refrigerators, they were just plugged into the bottom outlets which are controlled by the light switch when you first enter the room. We apologize for the issue with the drunk man in the parking lot. If this was brought to our attention during your stay, we could have handled it properly.

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：客房舒適度
Bathroom not clean. Used soap on the tub & soap/toothpaste film on the sink. Toilet paper too close to toilet. Bed made, but messily.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月29日回覆
We apologize for the issues you encountered during your stay.

6/10 一般般

Dylan，Monmouth

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
A disappointment in comparison to other AmericInn Hotels I’ve stayed at. It’s definitely a renovation that didn’t have enough budget to improve the building to its need. A lot of make shift and half baked things throughout. Stick on tiles in a dated elevator. The lone light switch in the room controls the rooms power, not lights. Window were definitely dated and cheap. Then on top of that it’s just not clean. Sheets are washed but dust and debris are throughout rest of the room and building. Upon arrival my rooms window was already broken too. I think the only saving aspect was the staff was nice as could be. Also for as much mess as there was the breakfast was actually pretty plentiful and had solid selection.
General Manager 於 2023年8月29日回覆
We're sorry to hear that you don't think our hotel is up to the AmericInn standard. However, the other AmericInn properties I have seen have been to look like they haven't been updated in over 10 years whereas our hotel was just newly renovated. If you would have been here to see what the hotel looked like prior to renovations vs what it looks like now, you would be able to appreciate the hotel like we, and most guests, do. As far as the room goes, the light switch upon entry to the rooms do control the bottom switches AND all lights in the room. Our hotel staff also takes enormous amounts of time throughout their day to ensure the property stays in tip-top shape as far as cleanliness goes.

8/10 不錯哦

Joylyn

喜歡：整潔度、員工素質和住宿環境和硬體
We had a nice stay. It had everything we needed and was in a convenient location.
於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月5日回覆
Thank you for your feedback!

8/10 不錯哦

Deirdre

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月5日回覆
Thank you for your review!

10/10 有夠讚

Debra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月10日回覆
Thank you for your review! We are glad to see you enjoyed your stay and hope to see you again in the future.

6/10 一般般

Amy

親子旅遊
喜歡：整潔度和員工素質
The staff were all very nice but the guests and their children were extremely loud. The facility was clean but the rooms smelled musty and the tub drain didn’t work in the room. The location was convenient. The breakfast consisted of cold cereal and biscuits and gravy and coffee.
於 2023 年 6 月住了 2 晚
General Manager 於 2023年7月10日回覆
Hi Amy,I apologize for the issues you noted. Please rest assured that we have taken steps to ensure these issues to not arise again in the future.

10/10 有夠讚

Miriam

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel was beautiful and clean. My husband and I will be back.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月10日回覆
Thank you for your feedback! It was a pleasure to have you and your husband stay with us. We look forward to seeing you again in the future!

2/10 很糟糕

miriam

商務旅客
不喜歡：整潔度和員工素質
Room not ready
Gave me a room that was not ready. Came bck and the door was unlocked. Garbage still in the trash, cup already used on the counter, room smelled like someone has been smoking. Called the front desk and they moved me to another room.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年7月10日回覆
Hi Miriam,We apologize for the issues you encountered during your stay. Please be rest assured that we have worked with our housekeeping staff to ensure errors like this do not occur anymore. We hope that if you're ever in the area again, you give us another chance to better serve you.