Residences in Puerto Rico

"Basic hotel room but very convenient to the airport."

"There was only one elevator working in main lobby. We only found out about the other elevator option from another guest which was at the far end of the building near the pool. The tile floor in the room was very slippery when we arrived, not cleaned properly. The TV set was poor quality, bad reception unclear picture and sound, analog. Lighting wasn't working in several areas. The shower was filthy and shelves were broken that are supposed to hold soap, shampoo etc. The staff was rude and didn't explain how reserved area at the pool and hot tub were supposed to be rented by a third party."

"Two days in a row we did not get any towels m. Our room was clean but literally zero towels. We called and it took an hour the first time and the second time took more than 2 hours, several calls , and 2 front desk visits. With two small kids in wet bathing suits including myself we could not make our dinner reservations without being able to take showers. Room smelled moldy and staff was not friendly at all. "

"For the price my stay was terrible. The bed was hard, the covers were thin, and they did not have a fitted sheet on bed. The room also had a musty smell. The only thing this hotel have going is the view. I would not recommend it for anyone."

"I had high hopes for El Conquistador, but that was not to be. Overpriced! Everything was overpriced. Long lines to get a warm cup of coffee or ice cream. Waitstaff needs training in customer service. Food was subpar. While Palomino Island is beautiful, the line for the ferry was long both ways. Wasted lots of time. There’s no beach to walk on and unless you rent a car, you’re pretty much stuck there. Puerto Rico is great, but I’ll stay in Isla Verde next time. Much better options and close proximity to everything. "

"This hotel was very nice, very clean and the staff was great. The only thing I didn't like is that they had no microwave. And the hotel at all, I'm not in the rooms or Nowhere else on the resort."

"Room was clean , it seems like they were under staff . Waiter was super slow but the food made up for it. I wanted to use the computer area to print some documents and the printer wasnt functioning. Instead of the concierge fixing the problem he just ignored it ! The pool was very small a bunch of kids in the adult area , no pool towels available when need it ."

"It was the bare minimum. "

"Everything is pricey. Good was ok buffet for breakfast for 3 was 125 "