This property lacks custom service and ADA accommodations. My husband cut his toe pretty bad at the pool on one of the white filters that run along the edge of the pool. Medical came to assist because his bleeding was out of control but they bandaged his toe. My husband was unable to walk and they had to take him to the room in a wheelchair. When I called and asked guest services (Krystal) if they can provide us with a wheelchair or crutches so my husband can get around the property for dinner, they said they did not have one to loan and I had to rent one. That was ridiculous !!! I asked for them to at least have someone pick up my husband in a wheelchair to take us to our dinner reservation. I had to fight with them for a while until they are agreed to do that. After our dinner, we asked the waiter to call them back so they can take us back to the room. After waiting 30 minutes, we left and my husband limped back to the room. By the time we got to the hotel room, my husbands foot was swollen and his toe was profusely bleeding again. Good thing it was our last night there so my husband didn’t have to hop around for the rest of our vacation. The water park is great, lacks activities for kids around the pool area and they need music playing at the pools. And to say the least, customer service was horrible. And For that reason , I will not recommend to anyone or return.