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亞利桑那坦佩 - 北 - 理查森桑那坦佩 - 北 - 理查森 6 號汽車旅館的評分

2 out of 5
亞利桑那坦佩 - 北 - 理查森桑那坦佩 - 北 - 理查森 6 號汽車旅館
513 W Broadway Rd, Tempe, AZ

評論

6.0
10 分，有夠讚；614 則評論中有 141 則" "
8 分，不錯哦；614 則評論中有 122 則" "
6 分，一般般；614 則評論中有 92 則" "
4 分，不太好；614 則評論中有 90 則" "
2 分，很糟糕；614 則評論中有 169 則" "

6.0/10

整潔度

7.0/10

員工素質

4.8/10

設施服務

5.8/10

住宿環境和硬體

5.0/10

環保程度

評論

10/10 有夠讚

Ben

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, safe, with a circle k next door for snacks, and was very clean. A
於 2024 年 5 月住了 1 晚

4/10 不太好

Laura M

不喜歡：整潔度、設施服務和住宿環境和硬體
Poor customer service interactions at the front desk, loud days due to construction on site, no bath towels for shower and unsafe environment to walk around outside before nine and at night after six make this a place I won’t stay again. It’s a good location though!
於 2024 年 2 月住了 3 晚
Nancy Y. 於 2024年5月15日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 不錯哦

Hung

於 2024 年 4 月住了 2 晚

2/10 很糟糕

Mike

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Brand Experience Team 於 2024年4月19日回覆
Hi Mike,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 很糟糕

Richard

No coffee in the room no refrigerator TV fails intermittently, no ice that’s right, no ice anywhere on the hotel property They failed to clean my room on the second day and I told him and then on the third date just nothing they never cleaned the room. All you need is a bed then this very cheap motels is what you’ll get and nothing more
於 2024 年 4 月住了 3 晚
Nancy Y. 於 2024年4月17日回覆
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 一般般

Alex

Beds were below average and electrical outlets were across the room. No extension cord available so we had to move the room around
於 2024 年 4 月住了 2 晚
Nancy Y. 於 2024年4月17日回覆
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 有夠讚

Adam

於 2024 年 3 月住了 1 晚

2/10 很糟糕

Jenny

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 3 晚
Nancy Y. 於 2024年3月29日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 不太好

peter

不喜歡：員工素質和住宿環境和硬體
Service. Excuses. Description
Brand Experience Team 於 2024年3月27日回覆
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 不太好

David

商務旅客
不喜歡：設施服務和住宿環境和硬體
The first room was filthy. They gave us a new one. It was small, simple and clean, no fridge, which was fine because we just needed for the one night as we traveled through. Looked like there were 2 people having sex outside in the middle of the night. Families should look elsewhere for lodging.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 不錯哦

David s

家庭旅遊
喜歡：整潔度、員工素質和設施服務
👍
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 很糟糕

Bridgette

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The room does not have a fridge, although there is a space for a fridge. The trap under the sink literally fell out on to the floor the first time we used the sink. The person at the desk was rude and dismissive when I asked for another room. The rooms look NOTHING like the photos on the website.
Brand Experience Team 於 2024年3月13日回覆
Hi Bridgette,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 很糟糕

terry

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
the place was under repairs shouldn't have been rented out .
於 2024 年 2 月住了 6 晚
Nancy Y. 於 2024年3月6日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 很糟糕

Christina

情侶出遊
不喜歡：整潔度
Did not have small fridge, mattress bulky uneven, uncomfortable, no drawers, no place to hang clothes, no walking area very small area between bed, coach roach ,noisy repairmen drilling and hammering next to our room. I would appreciate atleast 2 days free at another hotel.
於 2024 年 2 月住了 5 晚
Brand Experience Team 於 2024年2月27日回覆
Hi ChristinaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 很糟糕

Robert

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is in the process of being renovated. The room we were assigned to had not yet been finished in renovated and there were no other rooms we could have been assigned to instead. The room had no closet space or place to hang our clothes, no phone, no nightstand, no lights near a nightstand, and no electrical outlets near the head of the beds to pull in my CPAP machine. The room was to have 2 double beds. Instead, 2 queen beds left only a foot of space between them. That was no dresser in the room to put our close in. There was no mini fridge or microwave in the room even though there was a large piece of furniture with 2 spaces in it for the frig and microwave. The bathroom sink, when turned on, was so forceful that it spaced water all over you. A towel had to be placed over it to prevent that from happening. Clearly this is was the WORST motel I have ever stayed in, in my 73 years. Nothing else comes close.
於 2024 年 2 月住了 2 晚
Brand Experience Team 於 2024年2月27日回覆
Hi Robert,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 很糟糕

Stacy

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
We had a paid-in-full reservation, for a late arrival after a cross-country flight. We got to hotel at around midnight and the guy manning the desk said “I can’t check you in. Our system is down.” Um. He gestures toward the tablet and says “I can’t access anything. I can‘t even see if you have a reservation.” Then adds the completely unneccessary: “Anyway, it’s after midnight. If you aren’t here by then we cancel your reservation.” Ummmm. I walk out, pull up my reservation, the Paid in Full, the note about late arrival and walk back in, show him, say, Room’s paid for and so? He says “I can’t do anything. Maybe in 30 minutes after this charges.” Uh, what?? This is a major chain and you have no other ideas how to handle this? No alternate solutions? Call corporate? He offered nothing. We left at 12:45 and went to another Motel 6, paid for another room and had an awful night’s sleep in a non-smoking room that absolutely REEKED of smoke (and now so do we), long line of cigarette burns along the edge of the bathtub. I have been staying in budget motels for decades while driving long stretches across the country. I don’t expect amazing rooms or service. But do I expect a clean, available room, especially when I have paid for it in advance, no matter what time I get to the motel? Yeah. Yeah, I do. Bare minimum, folks. Never again. And now I have to spend more of my precious time trying to get the refund owed me.
於 2024 年 2 月住了 1 晚
Brand Experience Team 於 2024年2月27日回覆
Hi Stacy,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Brand Experience Team 於 2024年2月27日回覆
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 不錯哦

Brenda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Brand Experience Team 於 2024年2月7日回覆
Hi Brenda,Thank you for positively rating your stay!Lilith#Team6

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bathroom was very disguising, I wish I had got to inspect the to room. I will not stay at this Motel again.
於 2024 年 1 月住了 1 晚
Nancy Y. 於 2024年1月24日回覆
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 不太好

Sandra

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Yvonne

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、住宿環境和硬體和客房舒適度
Renovated and updated rooms
This property has renovated updated rooms! It was very clean and nice. Every front desk person i encountered was very nice and respectful. If youre sensative to noise, there is some people that hang out talking loud who seem like theyre staying their for a longer term but other than that i have no complaints. It was a nice comfortable stay. My children felt comfortable so if they felt comfortable, it was great lol
於 2024 年 1 月住了 1 晚
Nancy Y. 於 2024年1月17日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 一般般

Anton

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Unexpected Renovations
I was not informed there was renovations happening on both sides of my room. From 8am to 7pm, including weekends.
於 2023 年 12 月住了 5 晚
Brand Experience Team 於 2023年12月26日回覆
Hi Anton, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 很糟糕

Dale

不喜歡：設施服務和住宿環境和硬體
I do not usually bother with a poor review as I know I will simply not ever be staying there again. I have stayed at other Motel 6 properties and have been quite satisfied. This location seems to have mostly people that simply live there full time. The entire lower level of the two story building has been gutted for renovations which will be good as the rooms are very dated and in below average condition. The staff that I encountered were very pleasant. My room had a lock on the door that was very problematic to open with the card. I asked the cleaning service staff if they could open it, they as well could not. I got a new card, that was problematic as well. It was also difficult to get out of the door. I know a Motel 6 is a lower end accommodation but the basics like being able to enter and exit your unit should be a given. The last straw was coming back to the room in the evening and having people around the Motel lingering. Me trying to get into my room and of course the key would not open the door. This causes people to come to my door. I had just done the Ironman triathlon and had my bike with me. One man asked what kind of bike that I had. He proceeded to write down the make of the bike. I finally got into my room....very flustered. I had one more night that I has paid for to stay there but I checked out at 7 am the day after all this happened. When a huge chain like Motel 6 has this location as a representation of the brand....they lose customers. They have lost me.
於 2023 年 11 月住了 5 晚
Nancy Y. 於 2023年12月5日回覆
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 很糟糕

Jeremy

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Lots of transient wandering back and forth through property at all hours of night and early morning hours. Property was under construction with big dumpsters in parking lot. Room had cigarette burns on floor in bathroom. Towels had stains on them and mattress sunk down in places. Walkways had only god knows what kind of stains/stickiness and trash on them.... Check-in person was courteous and wi-fi worked....
於 2023 年 11 月住了 1 晚
Brand Experience Team 於 2023年11月21日回覆
Hi Jeremy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 一般般

Reginald

於 2023 年 10 月住了 1 晚

6/10 一般般

Brittany

喜歡：員工素質
Run down
於 2023 年 10 月住了 1 晚
Nancy Y. 於 2023年10月27日回覆
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible place!! Dirty, disgusting, broken furniture, noisy, smelly!!!
於 2023 年 10 月住了 2 晚
Nancy Y. 於 2023年10月18日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 有夠讚

Cristie

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 5 晚
Management 於 2023年10月2日回覆
Thank you very much for the excellent review!

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was broken, the sink, the nightstand, towel racks, what a dump, I understand it motel 6 so what should you expect, way better than this!
於 2023 年 9 月住了 1 晚
Management 於 2023年10月2日回覆
I do apologize for the inconvenience! We will be sure to address these issues and wish you will visit again soon! Thank you for your review.

2/10 很糟糕

Mandy

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is nasty
於 2023 年 9 月住了 1 晚
Brand Experience Team 於 2023年9月27日回覆
Hi Mandy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 一般般

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bathroom sink was clogged up, free wifi does not work. None friendly front desk agents. Holes in the walls and bathroom door
於 2023 年 8 月住了 1 晚
Nancy Y. 於 2023年8月18日回覆
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 不太好

Selene

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Get what you pay for
Bathroom light was not working there were patches all over a/c very old falling apart hole in blanket and weed smell all over the room site wont let me upload pictures
於 2023 年 8 月住了 1 晚
Nancy Y. 於 2023年8月18日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 有夠讚

Zach

於 2023 年 7 月住了 1 晚

8/10 不錯哦

Amanda

喜歡：員工素質
於 2023 年 7 月住了 1 晚

4/10 不太好

LAN-BINH

不喜歡：住宿環境和硬體
uncomforable mattress-poor quality-floppy
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年7月28日回覆
Hi Lan-Binh, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 很糟糕

Rosie

不喜歡：住宿環境和硬體
Romm was very hot, very poor AC units
於 2023 年 7 月住了 2 晚
Brand Experience Team 於 2023年7月19日回覆
Hi Rosie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 很糟糕

Laura

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t Stay Here!!
於 2023 年 5 月住了 1 晚

2/10 很糟糕

Rebecca

I never stayed there. The desk person demanded i give cash "card system is down". No ATM in the building. Almost midnight by the time i got there after traveling all day. She basically told me "no cash...go somewhere else". So i did go elsewhere.
於 2023 年 5 月住了 4 晚
Nancy Y. 於 2023年5月24日回覆
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 很糟糕

Anton

不喜歡：整潔度和住宿環境和硬體
Everything is extremely dirty. The bedsheets were clearly not even washed, same goes for the towels
於 2023 年 5 月住了 1 晚
Nancy Y. 於 2023年5月24日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 很糟糕

Alexis

不喜歡：整潔度、員工素質和住宿環境和硬體
I arrived after 11pm for a reservation I made months in advance and confirmed that morning. When arriving, there was a sign on the door "cash only" - apparently their machine was down. They didn't contact any of their reservations to advise. When asked what i needed to do because I didn't have cash, the lady at the counter just said "Go get cash" in a VERY condescending manner. I walked out and had to scramble, at 11:30 at night, to find another hotel. Absolutely HORRIBLE service. I've used Motel 6 for years. I will never again book at their hotels.
於 2023 年 5 月住了 3 晚
Nancy Y. 於 2023年5月24日回覆
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 很糟糕

Jake

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 5 月住了 1 晚

2/10 很糟糕

Daniel

情侶出遊
不喜歡：整潔度和員工素質
The bed had springs poking and had dents were on both sides of bed
於 2023 年 5 月住了 2 晚
Brand Experience Team 於 2023年5月16日回覆
Hi Daniel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 有夠讚

ROBERT，Knightdale

於 2023 年 4 月住了 1 晚

2/10 很糟糕

Daniel

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
My “non-smoking” room reeked of years old smoke. You could see yellow stains on the walls and ceiling. All my clothes stink now even after returning home. Also, a homeless man slept on the stairs just outside our room all night surrounded by his empty beer cans. So comfy! Lol. Had to ask for additional towels and was given only one hand towel. Mold in the shower. Sink barely ran any hot water. Very, very disappointed. Would never recommend.
Nancy Y. 於 2023年4月13日回覆
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 很糟糕

Cynthia

於 2023 年 3 月住了 1 晚

2/10 很糟糕

Toni Hage

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Absolutely disgusting.
This place was absolutely disgusting. The room smelled like pee. The bed was the worst thing I’ve ever slept in. I’m sure it was bed bug central. It was so bad. We’ve left all of our clothes and luggage outside to make sure we don’t bring anything into our house.
於 2023 年 3 月住了 1 晚
Brand Experience Team 於 2023年4月4日回覆
Hi Toni,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 一般般

MIZZ

不喜歡：整潔度
於 2023 年 3 月住了 1 晚

2/10 很糟糕

Nathan lague

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Don’t stay here
This was an awful stay the hotel was disgusting and smelled! The front desk tried to make me pay again and charged my card over four times.
於 2023 年 3 月住了 1 晚
Brand Experience Team 於 2023年4月4日回覆
Hi Nathan,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 不太好

Moses

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚