「I tried to contact the staff at 10 o'clock, but no one answered. Even when I called 500, no one answered. It's really terrible!!! I have never seen a hotel without any staff or security personnel. I did not successfully check into the hotel and I hope the hotel can refund me！！！」
「Our flight was delayed so the check-in was very late and the kind older gentleman that checked us in was very nice! The day staff at the service desk was also friendly and helpful.」
「I cannot possibly put into words how appreciative we were of the staff. They were so kind, caring, accommodating. Following a family tragedy, they took every bit of stress out of finding last minute lodging for a very large group of people. Beyond the lodging, they provided empathy and compassion. Thank you so much to everyone at SpringHill Suites! 」
