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"I do not like it"

"Everything was amazing, I booked this stay for my parents as a nice getaway. They loved everything, the views, the service, the hotel food, and they loved the spa. I look forward to booking this stay in the future for me and my husband. "

"Great all around "

"The location is just a short stroll from the iconic clam chowder at Old Fisherman’s Grotto & surrounded by many great dining options. The cinnamon toast at Jack’s Monterey was delish. There’s also a Carmel bakery downstairs, which was a convenient treat to have just steps away. The hotel lobby itself set the tone right away. It felt laid-back yet inviting, exactly the kind of atmosphere we look for when we’re on vacation. We were also able to check in early, which made our arrival smooth. Such a great bonus! They even provided scavenger hunt activities for our kids, which was such a thoughtful touch. This is truly a family-friendly hotel that makes traveling with kids feel easy & enjoyable. I’m very particular about bathrooms, beds, & overall cleanliness, especially since I have an immunocompromised child, so this is something I don’t take lightly. Portola did not disappoint. Both the bathroom & bedroom were spotless & even better than expected in person. The bed & pillows were incredibly comfortable. The A/C worked great, & having a ceiling fan was a nice bonus touch. The photos online truly don’t do this place justice. It’s even more beautiful in person. The heated pool was a hit, & the towels felt clean and luxurious. The staff were nice! There was a tiny red spider spotted on my child’s bed, but thankfully my eldest caught it right away. Aside from that small moment, everything about our stay was superb and exceeded our expectations. Highly recommended!"

"Great room, great staff but the bed had a terrible crinkling sound that made a lot of noise just by rolling over and the fireplace made a lot of noise when the housing cooled down."

"Property was well kept lots of nice landscaping"

"Great for its price. Loved cleanness and the ready to go fire place. Lovely stuff, kind and friendly. The only thing I did not like is the carpet in the rooms which was worn out. "

"Very nice place…. Would highly recommend it"

"We had a room next to stair way. Kept slamming, with a baby was not ideal. And there was huge spider nesting in the corner. Lot of windy noise. The aesthetic was great, just needed a little bit of deep clean "