「The stay was disappointing overall. The room had cobwebs and dust all over the walls, which made it feel poorly maintained. There was also no AC in the room, and this was not mentioned anywhere during booking.
When we raised our concerns with the staff, they were not very helpful and came across as stubborn. Instead of addressing the issue properly, the response we got was basically, “This is an old hotel, around 100 years old, what do you expect?” That was quite unprofessional and...
「The stay was disappointing overall. The room had cobwebs and dust all over the walls, which made it feel poorly maintained. There was also no AC in the room, and this was not mentioned anywhere during booking.
When we raised our concerns with the staff, they were not very helpful and came across as stubborn. Instead of addressing the issue properly, the response we got was basically, “This is an old hotel, around 100 years old, what do you expect?” That was quite unprofessional and...
Nijo