I booked a room for 8/5/2025. Check in was 3pm I arrived at 9:45 pm because of a tire blow out! Once I get checked in I am told by the front desk lady that I have a $15 credit to be used before 10pm at there snack shop. Me and my girlfriend walk over to the snack shop and we grab and ice cream and we are instantly met with attitude by the woman working the cashier named Loraine! She tells me we can’t get the ice cream because we are not checked in. I ask her to call the front desk because we just checked in as I show her my room key card. She tells me she is not going to call the front desk and that I “better” get out of her line and go figure it out. At this point I am lost for words and confused where all of her animosity is coming from. She starts to shake and get so angry and starts telling me “ you don’t know how it feels to work a job” and all of these other random things! Mind you I am here on vacation after working an 18 hour shift the night before! At this point I walk away from her and back to the front desk lady! The front desk lady apologized to me and said she did not click check in and that we should be good to get the ice cream now. So I walk back over to the snack shop I tell Loraine my room number and it still doesn’t work, which made her even more mad. At this point she grabs the cashier monitor and slams in down! Me and my girlfriend both are so confused as why she is so angry with us she then goes to tell me
Jesse
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Consuelo
家庭旅遊
2025 年 8 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Their amenities and morning breakfast are very good.
Consuelo
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Jaspinder
家庭旅遊
2025 年 8 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and stuff was kind
Jaspinder
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Lisa
家庭旅遊
2025 年 8 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
The room was comfortable and spacious. Breakfast was easygoing and delicious. Customer service was welcoming. Inside Swimming pool was a little small and crowded but clean.
Lisa
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Brandon
情侶出遊, 商務旅客
2025 年 8 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was Amazing! Everyone was friendly and helpful.
Brandon
於 2025 年 7 月住了 4 晚
10/10 有夠讚
ELVIN
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They need to improve on food quality
ELVIN
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Melianti
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is good
Melianti
於 2025 年 8 月住了 1 晚
10/10 有夠讚
CAITLYN
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay!
CAITLYN
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Jeffrey
2025 年 8 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
Jeffrey
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Fernando
2025 年 8 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
We felt very comfortable and safe and the employees were very friendly. The location was always very nice. I recommend Embassy Suites by Hilton. This is my third time and we will be back.
Fernando
於 2025 年 8 月住了 2 晚
10/10 有夠讚
stacy
親子旅遊
2025 年 8 月 2 日
喜歡:設施服務
Perfect for families
stacy
於 2025 年 8 月住了 1 晚
6/10 一般般
Dona
家庭旅遊
2025 年 7 月 30 日
喜歡:整潔度和員工素質
Friendly staff, however room was warm, unable to adjust AC to 68 from a steady 74, no matter how many times we tried to cool the room, temp revert back to 74/75, requested service check, Engineer came, stated he adjusted AC, however only decreased to 73, also sorry to say the in room coffee was not good.
Dona
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Erika
親子旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with young kids - tons of breakfast options in the morning and the setup of the suites with a pullout couch and separate bedroom let everyone sleep comfortably. We have stayed here 3 times now and love it every time.
Erika
於 2025 年 7 月住了 4 晚
4/10 不太好
Anna
2025 年 7 月 24 日
不喜歡:員工素質和住宿環境和硬體
The room sink was flooded anf the room was smelling like a restrooms.
Anna
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Pedro
2025 年 7 月 22 日
喜歡:設施服務
Well it’s a great hotel, very clean and loved the breakfast
Pedro
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Ceasar
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location, good facilities, friendly and helpful staff
Ceasar
於 2025 年 7 月住了 2 晚
10/10 有夠讚
florie may
家庭旅遊, 親子旅遊
2025 年 7 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Clean ambiance
florie may
於 2025 年 6 月住了 2 晚
2/10 很糟糕
Mindy La
2025 年 7 月 16 日
不喜歡:整潔度和住宿環境和硬體
The lobby was clean but the room was old and smell horrible, like human sweet. On top of that the rep who checked in for me did not provide detail of the expected charges. No info on parking at all. I only found out about the $20 parking fee per night when I was trying to log in the internet.
Mindy La
於 2025 年 7 月住了 2 晚
4/10 不太好
Rosie
2025 年 7 月 16 日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Stff
Rosie
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Ramneet
2025 年 7 月 15 日
Ramneet
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Oscar,MIAMI
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Oscar
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Robert
2025 年 7 月 13 日
喜歡:設施服務
Robert
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Scott
家庭旅遊
2025 年 7 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Early morning free breakfast was great. Close drive to Monterey bay aquarium.