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The staff was beyond excellent, location was excellent, cleanliness was excellent!! Three thumbs up for this establishment! I stay in 200 hotels a year in America and wish any one of them had the service and caring this place gives!! 7 out of 5 Stars!! Thank you for a wonderful stay!!

They exceeded my expectations, the hotel itself is beautiful and it makes you feel super relaxed. The staff is super kind, the room was big and nicely decorated. I got a massage in my room with Lulú and it was amazing.

…missing a connection sucks a$$ and when you’re disgruntled and have no where to go - finding out this hotel was in this airport turned my frown upside down and I went asleep. They were able to accommodate a late check out which subsided the lack of flights out of here and having to sit for a day made it not dreadful. Basically if you get stuck in Guadalajara I would stay here.

Overall, the staff was great and very friendly. On our last night, our flight was at night and they securely stored our luggage while we walked around for the day until it was time to head to the airport. There was an error in the type of vehicle to the airport because I had asked the night before to reserve a van that would fit a family of 6, but they were able to obtain 2 taxis fairly quickly for the same price we would’ve paid for the van. I’ve stayed at this hotel before and would definitely...

Excellent place and the facility is pretty new and clean

El hotel y las habitaciones son sumamente cómodas y el personal es muy amable. Se encuentra en un punto muy céntrico con fácil desplazamiento a Zona Centro, Zona Americana y los principales centros comerciales.

Very pretty hotel, in an excellent area. Very clean and great service.

Staff super helpful and accommodating rooms are comfortable property is blocks away from great restaurants as well as convenience stores, while offering 24 hr room service.

Great stay! Great staff!

Always a lovely stay, great central location, accommodating staff.

Super Clean , Everything brand new, Excellent Location, Food Excellent Staff is the Best.

We have stayed at the Portobello several times. The room we stayed in this time seemed newly redone, I loved the room, mirrors, bathroom and bed was good too. It can get loud due to the traffic, but that’s Guadalajara. Their breakfast is pretty good with several options. It is walking distance to downtown. All in all we totally recommend the Portobello.

Great location in Colonia Americana just one block from Avenida Chapultepec and its many restaurants, bars, coffee shops etc. Very efficient front deck staff and friendly bellmen and housekeeping staff. Good restaurant with breakfast buffet.

Brand new. it was a five star hotel for the price of a 3 star. everything worked. deck that overlooks the beach. the location was stellar. days the surf was too high there was a pool. attached to the hotel is a bar/restaurant with above average food. whats not to like about sitting on the beach and eating super tasty food? easy to just stay there or walk a short distance into town. for those who love the beach and the waves this is an excellent choice

Nice place to stay

I enjoyed my stay

Clean rooms

I love the place