「Let me preface by saying that the staff that I dealt with during my actual weekend stay were wonderful. However, today I noticed a double charge on my bank account. I called my bank who told to contact the hotel directly. This was the most aggressive and nasty customer service I’ve ever encountered from any one at any level from any business!! A man who CSA is his Michael, referred to himself as a manager spoke to me in the rudest manner and proceeded to tell me that no one else can assist me...
「We spent two nights last weekend! Hotel is completely renovated… clean and bright. Loved all the sitting areas, bar and restaurant are awesome! On a busy road but not noisy and very convenient to Newport and all its amenities !」
「BJ made our check in and check out experiences a dream, she was so kind. Every employee we interacted with was so nice and willing to offer recommendations for things to do and places to eat in the area and asked about our day anytime we came back to the property for the evening. Our room was clean and comfortable and had everything we needed. The coffee, tea, and hot chocolate were available 24 hours a day which was just an added plus! Will definitely stay here again for future visits to...