Find hotels in Northlands at Tierra Del Rio, Phoenix

"I was hoping I could post a good review to counter the negative ones. However, after having a door lock that had loose screws, a shower that was luke-warm at best, no TV remote....and this was just the first room we were in. Our second room had to slam the door to close and no body wash in the shower. One positive note about the room, you could take off foot calluses with your towel. Sound deadening between the rooms was pretty good, especially for what appeared to be an older building. Staff was super friendly and was quick to assist when we contacted them. Looks like Best Western just bought this property. Hopefully they will make improvements."

"absolutely disgusting.when we arrived,we couldn't enter our room .the neighborhood had their pitbull unleashed at the door we watched a drug deal go down in the parking lot.The room was filthy the carpet on the stairs and the couch was stained almost black looks like it's never been cleaned. lifted the sheets on the beds there were stains and hair all over the beds. the floors were never swept there was food and dust all over the rest of the floor.my daughters were terrified and crying we left and found a new hotel I would not have this place on Expedia (I would like to know how i could get a refund)"

"The property around the room was duty, we had problems flushing the toilet, the shower water was cold, they have plastic underneath the sheets of your bed, the tv very old. The staff were very helpful and polite though. "

"This is a new facility so they have a few bugs to work out. It also appears they are understaffed at the time so having immediate service may be a challenge for some things. If you stay for more than three days and want your room cleaned, forget it. They only clean the room every 14 days. If you want a long term stay and do your own cooking, bring your own pots and pans and kitchen knives, they don't supply those. You can purchase some from the front desk, but how much and what is the quality? This place has potential, they just might want to reevaluate their policies on cleaning and amenities. They do supply toiletries so that is nice. Don't expect it to be like a hotel."

"Way too sketchy!! "

"This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in. The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke. It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room. This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight. Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night. If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation."

"Service was great and staff was accommodating. Room service was excellent as well. "

"Towels were clean but not feeling clean the bathtub was not useable should be replaced rooms were not serviced at all unless we asked for things definitely not worth the price we paid and will not go back"

"The pool was a little chilly but refreshing on a hot day. Everything else was perfect. New hotel with a friendly staff. Everything was clean and fresh. "