「The hotel was lovely, and the room was a great size. It had a living room/kitchenette area and a separate bedroom area.
My two complaints are 1) nowhere was it mentioned that their spa was closed for construction (the main reason we chose this resort was for the spa) adn 2) there was no mention of AC work being conducted. Woke up to a large crane lifting equipment to the roof right outside my window in addition to the text received the evening before that they will be entering my room to check...
「The hotel was lovely, and the room was a great size. It had a living room/kitchenette area and a separate bedroom area.
My two complaints are 1) nowhere was it mentioned that their spa was closed for construction (the main reason we chose this resort was for the spa) adn 2) there was no mention of AC work being conducted. Woke up to a large crane lifting equipment to the roof right outside my window in addition to the text received the evening before that they will be entering my room to check...
"The toilet in our room is almost not working, the shower head is leaking, and the soundproofing is very poor. We were also assigned a room next to the laundry room, and the noise from the machines made it impossible for my family to sleep after a full day of driving.
When I went to the front desk to ask if it would be possible to change rooms if one became available, the male staff member was very impatient and his attitude made us feel very uncomfortable during our stay."