My girlfriend and I stayed at the Dutchess Hotel and Spa for one night in Feb 2024, and although the staff were friendly and the location was nice, the building is outdated. The elevator broke down overnight and our wifi went down. The staff had indicated that the elevator outage was a recurring issue over the last year. This made for an inconvenient last day of our trip, exacerbated by the fact that our room key did not work two separate times that morning, which forced us to take several trips up and down the stairs (our room was on the top floor). We were waiting for the elevator repairman to show up prior to check out, but he did not arrive. We were led to believe there would likely be a refund for this inconvenience, but we were only offered a $25 refund off what was a $450 one-night rate. Would not recommend this location, especially given it is the priciest hotel in the area.