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華森飯店的評分

3 out of 5
華森飯店
440 West 57th Street, New York, NY

評論

7.4

不錯哦

10 分，有夠讚；999 則評論中有 257 則" "
8 分，不錯哦；999 則評論中有 396 則" "
6 分，一般般；999 則評論中有 189 則" "
4 分，不太好；999 則評論中有 86 則" "
2 分，很糟糕；999 則評論中有 71 則" "

7.6/10

整潔度

7.8/10

員工素質

7.2/10

設施服務

7.0/10

住宿環境和硬體

7.0/10

環保程度

評論

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
janet 於 2020年1月29日回覆
Thank you for choosing the Watson Hotel

8/10 不錯哦

Jennifer

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚
Sevil 於 2019年12月7日回覆
Hello, Thank you for staying at The Watson Hotel. Best, Sevil

8/10 不錯哦

Chih-Hsien

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨整潔，近中央公園
於 2019 年 8 月住了 3 晚

4/10 不太好

真實旅客

不喜歡：員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 3 晚
Sevil 於 2019年8月17日回覆
Hello Anonymous, Thank you for taking the time to leave us a rating. Warmly, Sevil Guest Service Manager

8/10 不錯哦

David

喜歡：整潔度和員工素質
於 2019 年 7 月住了 3 晚
Sevil 於 2019年7月17日回覆
Hello David, Thank you for your feedback.

10/10 有夠讚

Kingsley

於 2019 年 7 月住了 2 晚

8/10 不錯哦

Joshua

於 2020 年 1 月住了 3 晚

6/10 一般般

Blanca Alicia Villagrán

家庭旅遊
喜歡：設施服務
Cuenta con buena ubicación. El servicio de limpieza podría mejorar.
於 2019 年 10 月住了 6 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Beautiful view of the city
於 2018 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 8 月住了 1 晚

2/10 很糟糕

Dave，NYC

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are closed and now a homeless shelter. No check in available and full of homeless.
於 2020 年 7 月住了 2 晚
Zulma 於 2020年7月11日回覆
The property is closed due to the pandemic.

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
hotel muy viejo.
sucio y muy viejo. las habitaciones con mal olor.
於 2019 年 12 月住了 5 晚
Zulma 於 2020年6月14日回覆
Thank you for taking the time to complete the survey. Your experience has been noted for review, with the intent to better our services and property. Respectfully, Zulma

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay at the hotel. The room was very clean and face the street which I loved. Because I love sunlight in the morning. Great lounge that I will enjoy on my next stay!
於 2020 年 2 月住了 1 晚
Zulma 於 2020年4月1日回覆
We value your feedback, thank you for taking the time to complete the review. We are happy to hear you enjoyed your stay.

8/10 不錯哦

Marcela Alejandra

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel muy bien ubicado, personal muy atento y la ubicación inmejorable.
於 2020 年 3 月住了 20 晚
Zulma 於 2020年4月17日回覆
Thank you for taking the time to complete the survey. We are happy to hear of your experience.

8/10 不錯哦

真實旅客

於 2020 年 2 月住了 4 晚
Zulma 於 2020年4月19日回覆
Greetings, How may I assist you.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
O The Watson é um hotel bom, muito bem localizado e o serviço é bom, porém, é um hotel bem grande, com corredores de quartos bem longos e que recebe muitos hóspedes, e isso o torna bastante barulhento. O hotel tem uma estrutura boa, mas é antigo, e o rooftop bar só abre no verão.
於 2020 年 3 月住了 2 晚
Zulma 於 2020年4月17日回覆
Greetings, We value your feedback. My apologies for the noise. Unfortunately, the rooftop bar may only be open during the summer. Your experience will be taken into account when reviewing for improvements. Thank you for taking the time to review us.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：設施服務和住宿環境和硬體
The reception was neither welcoming nor rude. Not that it matters to me but I thought I should mention it for others. It's an old hotel but you can see that the management is making every effort to please. The towels are fresh comparable to any 5 star establishment and the toiletries are plenty. The room was warm despite the chill outside I later realised they left the window 'stuck' open to let the 'fresh' air (and the fresh noise) in. Halfway between Central Park and Times Square you can walk to both provided you don't do it on the same day of course. And the bed didn't disappoint either.
於 2020 年 3 月住了 3 晚
Zulma 於 2020年4月19日回覆
We value your feedback, thank you for taking the time to complete the survey. Your experience is noted for future reference regarding improvements. Thank you for choosing The Watson Hotel

6/10 一般般

Nestor

於 2020 年 3 月住了 2 晚
Zulma 於 2020年4月29日回覆
Greetings, How may I Assist you?

10/10 有夠讚

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay at the Watson!
Our stay was fabulous. My wife and I were among the last guests before the hotel was closed. Everyone was friendly and helpful. Considering what was/is going on, I was quite impressed with the overall professional performance of the staff. This place is a keeper. To better days, Cheers James
於 2020 年 3 月住了 5 晚
Zulma 於 2020年4月17日回覆
We are pleased to hear of your experience. Thank you for taking the time to complete the survey. Please think of us on your next visit to New York. Be well.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
was perfectly located to my needs and quite and close to park and shopping
於 2020 年 3 月住了 4 晚
Sevil 於 2020年3月20日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

4/10 不太好

真實旅客

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The behind workers was really nice..not the downstairs or front desk... The toilet didn't flush proper, no fridge or microwave,
於 2020 年 3 月住了 3 晚
General Manager 於 2020年3月20日回覆
On behalf of our team, thank you for taking the time to share your feedback with us. While we are glad you felt the service from some of our staff was welcoming, we regret to see that his standard was not being upheld by all our team members. Rest assured we will discuss your comments to align our team with our goal to deliver a superior experience. Regarding your thoughts about a fridge and microwave, we do not offer microwaves at the hotel. However, refrigerators are available for a 10 USD nightly fee. Again, thank you for sharing your review and we hope to have the chance to deliver an exemplary experience to you in the future.

8/10 不錯哦

真實旅客

情侶出遊, 商務旅客
喜歡：員工素質
Rooms are bigger than many in NYC. Very nice staff that have been there for many many years. Great location.
於 2020 年 3 月住了 4 晚
Sevil 於 2020年3月20日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

2/10 很糟糕

真實旅客

於 2020 年 3 月住了 2 晚
Zulma 於 2020年4月19日回覆
Greetings, How may I assist you?

4/10 不太好

Hanna，Seattle

家庭旅遊
喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
Location is what gave this property a star for me. It was easy to get to most places in downtown by taking the subway. Your a walk distance to time square and the SW corner or Central Park. Be prepared for absolutely irritable staff. We stayed 4 days and every single day had a different staff member with what felt like no patience regarding questions....our room had ants. They did move us for it. Also the walls are paper thin...we also got moved for a total of 2 times because the noises in the rooms across the hall were so bad.
於 2020 年 3 月住了 3 晚
Guest Relations Manager 於 2020年3月18日回覆
Dear Hanna, While we're delighted our location was perfect for your travels, we regret that we missed the mark in other areas. Please forgive us for any way in which our service fell short and for any noise that impeded your rest. We also apologize for your concerns with your room. Rest assured, your voice has been heard, and our team will use your feedback to improve. We wish you well and hope you'll give us another chance in the future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very sad the pool deck was only seasonal! Even if the pool is closed it would have been amazing to see the city from the deck. Overall it was great! Clean hotel, friendly staff. Will def. be back! Oh and the wings at the skylight lounge were to Die for. We are them for 3 nights in a row!
於 2020 年 3 月住了 3 晚
Sevil 於 2020年3月18日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location was excellent, staff was excellent and friendly
於 2020 年 3 月住了 3 晚
Sevil 於 2020年3月18日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Estadia razoável, porém não tem ar condicionado!
A localização é boa, próximo ao central park e estações de trem e ônibus. O quarto é bastante limpo, não tem cheiro de mofo, cama e lençóis macios. Porém ficamos decepcionados que no dia em que chegamos estava fazendo calor, e quando fomos nos informar no hotel disseram que não tinham ar condicionado! Nos ofereceram um ventilador muito velho, que não tivemos coragem de ligar. No anúncio do hotel diz que ele tem ar condicionado, mas não tem! Fui em março final do inverno. O hotel é um pouco velho, da pra ver em suas instalações. Não vale a pena comer no hotel, comidas são caras e não é lá essas coisas. Acredito que tenha outros hotéis melhores e com preço parecido.
於 2020 年 3 月住了 4 晚
Sevil 於 2020年3月18日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 不錯哦

Mary

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location, close to restaurants and sights.
於 2020 年 3 月住了 5 晚
mike 於 2020年3月16日回覆
Thank you very much for staying at the Watson Hotel. We do appreciate you taking the time to respond with such a great review.

8/10 不錯哦

Carlo

商務旅客
喜歡：整潔度和員工素質
不喜歡：設施服務
For what i paid it was fine.good location easy check in
於 2020 年 3 月住了 1 晚
mike 於 2020年3月16日回覆
Dear Carlo, Thank you for taking you time to write this review on your recent stay with us. Its our goal to consistently provide superior service and accommodations and your comments are very important to us. We are pleased to hear that our hotel met your travelling needs and again we hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Manager

6/10 一般般

Angelika

家庭旅遊
喜歡：整潔度和員工素質
於 2020 年 3 月住了 5 晚
Sevil 於 2020年3月18日回覆
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Value
What you see in the photos is what you get. For this price, I found this to be a decent hotel in a good area. The room was clean but by no means luxurious, although the beds and pillows were very comfortable. Overall, I would stay here again.
於 2020 年 3 月住了 5 晚
Rebecca Roldan 於 2020年3月15日回覆
Hello, We sincerely appreciate the time you took to leave us a review. We apologize for any issues you encountered during your stay. Your comments will be shared with management. Thank you, Rebecca Roldan Guest Service Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A localização do hotel é maravilhosa!!! Está perto de tudo.
於 2020 年 3 月住了 3 晚
Sevil 於 2020年3月15日回覆
Olá, Obrigado pela sua estadia e feedback. Saudações, Sevil

2/10 很糟糕

YOEL

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 5 晚
Zulma 於 2020年5月1日回覆
How may I assist you?

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent,Service was lovely.Quick and fast also.
於 2020 年 3 月住了 1 晚
Rebecca Roldan 於 2020年3月15日回覆
You are so kind, thank you for sharing some kind words regarding your recent stay. We are delighted to know that you enjoyed your stay and we are glad the staff provided the friendly service you deserve. We sincerely await your return and we would like to thank you for choosing us. Thank you, Rebecca Roldan Guest Service Manager

6/10 一般般

真實旅客

喜歡：員工素質
於 2020 年 3 月住了 1 晚
mike 於 2020年3月14日回覆
Thank you for your review

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度
It is a great location and the rooms are a nice size for the price. But, you can hear everything from the neighboring rooms. I can’t tell you how many door slams I heard all hours of the night. I woke up to the smell of overwhelming cigarette smoke one morning. That night I had to change rooms as the bathroom ceiling was leaking (think a moderate rain) into my bathroom. At least that next morning I didn’t have to wake up to the smell of smoke. But I was tired from being woke up by the sound of water, having to pack and change rooms. I will not stay here again.
於 2020 年 3 月住了 2 晚
Guest Relations Manager 於 2020年3月14日回覆
We value your review and appreciate you leaving it. While you were pleased with our location and accommodations, we are sorry there were aspects you did not enjoy. A comfortable stay is one we aim to deliver, so we will work to achieve that. If you return to NYC, please give us another chance to shine.

2/10 很糟糕

Florent

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pratique commerciales frauduleuses
Attention pour le moment l'hotel m'a prélevé 25 dollars sur ma carte de crédit alors que toutes les taxes ont été payé en cash lors de l'arrivée. Méfiance envers cet hotel et ses pratiques plus que douteuse, je ne recommande pas et ai fait une réclamation à ma banque pour récupérer les 25 dollars que l'hotel essaye de surcharger !!!!
於 2020 年 3 月住了 6 晚
Guest Relations Manager 於 2020年3月14日回覆
Dear Florent, To help ensure there are no surprises, we make sure to disclose all of our fees prior to booking. Regarding the incidental charge, this information can be found directly on Hotels.com and our site as well; it is also located on all other third-party sites. You will see it as a pending charge, which will clear a few days after check-out, should nothing extra be used. We hope your time in NYC was wonderful nonetheless and we wish you the best along your way.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和設施服務
於 2020 年 3 月住了 1 晚
Rebecca Roldan 於 2020年3月12日回覆
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 1 晚
Rebecca Roldan 於 2020年3月12日回覆
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

10/10 有夠讚

Ivan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 5 晚
Rebecca Roldan 於 2020年3月12日回覆
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和設施服務
於 2020 年 3 月住了 3 晚
janet 於 2020年3月12日回覆
Thank you for choosing the Watson Hotel

2/10 很糟糕

真實旅客

商務旅客
喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
The front desk people is very bad Doesn’t want to help you for anything
於 2020 年 3 月住了 1 晚
Guest Relations Manager 於 2020年3月14日回覆
We appreciate you choosing to stay with us and for bringing your concerns to our attention. Our team receives frequent compliments for their cheerful, courteous service, and your experience is not typical nor reflective of our standard. Rest assured your comments will be discussed so we can continue to maintain the exemplary service we know we do best. During your next trip to the area, we'd be honored to have another chance to show you our true spirit of hospitality.

8/10 不錯哦

Deatrice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
janet 於 2020年3月12日回覆
Thank you for your feed back and stay at the Watson

2/10 很糟糕

真實旅客

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 1 晚
janet 於 2020年3月11日回覆
Thank you for choosing the Watson Hotel.

10/10 有夠讚

Cathy，Oakdale NY

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2020 年 3 月住了 2 晚
janet 於 2020年3月11日回覆
Thank you for your feed back and stay at the Watson

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Location, convenient parking and spacious rooms
於 2020 年 3 月住了 2 晚
Sevil 於 2020年3月11日回覆
Hello, Thank you for your stay and feedback. Regards, Sevil

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 2 晚
janet 於 2020年3月10日回覆
Thank you for choosing the Watson Hotel.

2/10 很糟糕

真實旅客

商務旅客
不喜歡：員工素質和住宿環境和硬體
The price was different once I got to the hotel.. I had to pay an extra 45 dollars and online it said they I would pay only 20
於 2020 年 3 月住了 1 晚
Vanessa 於 2020年3月10日回覆
Hello, You are to pay the $20 Destination Fee but we do take a $25 daily deposit. That deposit is released automatically at check out if you did not damage the room or used any incidentals (made calls, ordered room service, etc). Depending on your bank, it can take up to 7 business days before they give you access to those $25.

6/10 一般般

Emily

於 2020 年 3 月住了 1 晚

10/10 有夠讚

Andrea，Mckinney, TX

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Bathroom and room can use an update. Carpets and wallpaper are really old. But service, location and everything else outcome the negative.
於 2020 年 3 月住了 4 晚
janet 於 2020年3月9日回覆
Thank you for your feed back and stay at the Watson