頂樓客房, 1 間臥室 | 埃及棉床單、高級寢具、客房內保險箱、獨特裝潢

紐約謝爾本索內斯塔飯店的評分

4 out of 5
紐約謝爾本索內斯塔飯店
303 Lexington Avenue, New York, NY

評論

8.4

非常好

10 分,有夠讚;1379 則評論中有 729 則" "
8 分,不錯哦;1379 則評論中有 359 則" "
6 分,一般般;1379 則評論中有 147 則" "
4 分,不太好;1379 則評論中有 81 則" "
2 分,很糟糕;1379 則評論中有 63 則" "

8.8/10

整潔度

8.8/10

員工素質

7.6/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

4/10 不太好

Helen

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
房間跟照片不一樣,連熱水壺都沒有,洗手間不是太清潔,窗口看不到外面,不值這價錢,很失望
於 2023 年 10 月住了 9 晚
Customer Service 於 2023年10月16日回覆
海倫,我們對您的經歷感到失望。我們了解您對房間外觀的差異、缺乏便利設施、清潔度和景觀的擔憂,我們將及時處理您的寶貴回饋。如果我們無法滿足您的期望,請接受我們的歉意,我們致力於改進這些領域,以確保為未來的客人提供更好的體驗。

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Near Grand Central station. Good access to many tourist attractions. Big and comfortable room.
於 2023 年 5 月住了 3 晚
Customer Service 於 2023年5月21日回覆
Thank you for sharing your wonderful experience at The Shelburne Sonesta New York! It's truly delightful to know that our prime location near Grand Central Station provided you with easy access to numerous tourist attractions around the city.We strive to ensure that every guest enjoys a comfortable and spacious room where they can unwind after their day of sightseeing or business activities. We are thrilled your room met those expectations and contributed to the overall satisfaction of your stay.We look forward to having the opportunity to host you again in the future and continue providing you with exceptional accommodations and service. Thank you once more for choosing The Shelburne Sonesta New York for your visit to the city.

10/10 有夠讚

David

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good place to stay that is affordable compared to its nearby peers. Easy walk to Grand Central Terminal for quick access anywhere else in the city.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
David, it's wonderful to know you found The Shelburne Sonesta New York to be an excellent value, with convenience in getting around the city. We're delighted you acknowledge our proximity to Grand Central Terminal. Anticipation is certainly building for the reopening of our restaurant and rooftop, and we hope you'll have a chance to enjoy them in the future. Thank you for your positive feedback and for choosing our hotel.

10/10 有夠讚

steve

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place. Convenient, clean and friendly!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日回覆
Steve, it's delightful to hear that you appreciated your stay at The Shelburne Sonesta New York. Our team will continue striving to offer a convenient, pristine, and welcoming environment to all of our guests. We can't wait for you to experience our revamped restaurant and upcoming rooftop addition in your future visits. Thank you for your commendable review!

10/10 有夠讚

Alex

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely staff, big rooms, good location.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日回覆
Alex, thank you for the glowing feedback about your stay at The Shelburne Sonesta New York. We're thrilled that the size of our rooms, our prime location, and fantastic team members contributed to your experience. As you pointed out, we're eagerly anticipating the opening of our restaurant and rooftop—these amenities are crafted to elevate the guest experience. Looking forward to welcoming you back when they open for more enjoyable experiences.

10/10 有夠讚

Lisa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly and it was convenient to get stound
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月28日回覆
Lisa, we're thrilled to hear that The Shelburne Sonesta New York provided you with a comfortable stay. Our exceptional team members are always at hand to offer a friendly experience and easy access to the city's attractions. The restaurant will open soon, and we are excited about the upcoming Rooftop launch in summer 2024. We'd be delighted to welcome you back for another pleasant visit.

6/10 一般般

cara

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日回覆
Cara, it's regrettable to hear about your initial experience regarding your room cleanliness and maintenance. It's encouraging, however, to learn our manager was able to assist with a room change to enhance your stay. We appreciate your patience and your feedback will guide us in our continual efforts to refine our services. We hope for the chance to deliver the full quality experience you deserve in the future.

10/10 有夠讚

Ekaterine

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice upgrade. Excellent service.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Ekaterine, it's delightful to read about your positive experience at The Shelburne Sonesta New York. We're pleased you appreciated your upgrade and found our service to be exceptional. We're also excited to share about our upcoming restaurant opening and look forward to the debut of our rooftop in Summer 2024. We hope to welcome you back soon to experience these new additions.

10/10 有夠讚

Joshua,Plainville

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff; pride of ownership and service; some of the best hospitality and accommodation in the City.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Joshua, it's a delight to know that you had an exceptional experience at The Shelburne Sonesta New York. We're thrilled that our team members and dedication to service left such a positive impression. Our unique dining experiences await their reopening dates and we can't wait to bring them into your stay next time you visit. Appreciate your recognition of our hospitality and accommodations. Looking forward to your return.

10/10 有夠讚

MARCO,Orlando

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Hotel is very well located and very easy to walk around NYC. Staff were outstanding always making sure to greeting when we were getting in or out. I can't say too much about the room because we were privileged to be upgraded to a penthouse apartment which was pretty remarkable for us...
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Marco, we're overjoyed to hear you enjoyed your experience at The Shelburne Sonesta New York. We pride ourselves on our convenient location and our team members' exceptional service. It's wonderful to know you appreciated the upgrade to our premium penthouse apartment. We're eager to welcome you back, perhaps in time for the opening of The Shelburne Rooftop or The Shelburne Restaurant!

6/10 一般般

Tom

If you’re booking this hotel, it’s got to be because of its location. Everything else is just about average.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日回覆
Tom, it's true our establishment is well-situated, and many guests enjoy this aspect. We're grateful for your constructive feedback and continually strive to elevate guest experiences. The upcoming openings of our restaurant and rooftop features will certainly enhance our offerings. Thank you for choosing us, we hope to welcome you back in the future to experience these improvements.

10/10 有夠讚

Heather

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
AMAZING! Coming back in summer!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日回覆
Heather, it's wonderful to hear you had an amazing stay at The Shelburne Sonesta New York! We are thrilled to know you're planning to return in the summer and we eagerly look forward to making your visit just as memorable.

10/10 有夠讚

Nitzan,Danville

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Free bottle water
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月21日回覆
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 有夠讚

Sandra

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 有夠讚

Dick

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very accommodating and helpful
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月17日回覆
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 有夠讚

Nitzan,Danville

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月17日回覆
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 有夠讚

Laura

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日回覆
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 有夠讚

Jane,Louisville

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日回覆
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 有夠讚

Theresa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and convenient location
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日回覆
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

10/10 有夠讚

Guillaume

於 2023 年 9 月住了 4 晚
Customer Service 於 2024年4月15日回覆
Thank you for the fantastic rating, Guillaume!It's outstanding you had such a wonderful experience at The Shelburne Sonesta New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 有夠讚

Liv

於 2024 年 4 月住了 3 晚

10/10 有夠讚

Paul

於 2024 年 4 月住了 1 晚

8/10 不錯哦

San

商務旅客
喜歡:整潔度、員工素質和設施服務
Esta muy bien ubicada y las habitaciones tienen un muy buen tamaño. Muy buena noticia que un restaurante va a abrir al lado. Unico comentario, revisar el estado de los muebles de madera.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月13日回覆
San, gracias por compartir tu reseña. Es fantástico saber que apreció nuestra ubicación bien ubicada y nuestras amplias habitaciones en The Shelburne Sonesta New York. Nos complace compartir que nuestro nuevo restaurante y azotea estarán disponibles en el verano de 2024. Tomamos sus notas sobre el estado de los muebles de madera que estamos considerando y nos aseguraremos de que cada detalle de nuestras habitaciones cumpla con nuestros estándares de excelencia.

8/10 不錯哦

berrin

喜歡:整潔度和員工素質
S
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 有夠讚

stephen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日回覆
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 有夠讚

Kyle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love staying here
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 有夠讚

Kristicia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月8日回覆
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 有夠讚

Kody Khanh

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月7日回覆
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 一般般

Rita

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月6日回覆
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 有夠讚

Paul

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Paul, we're glad to know that your experience at The Shelburne Sonesta New York met expectations. We eagerly await the opening of The Shelburne Restaurant and our anticipated Rooftop, which we believe will further enhance our guest's stay. Looking forward to welcoming you back to enjoy these new additions!

10/10 有夠讚

Janet

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved our stay here--almost two weeks. Big room, very comfortable. Everything we needed. Hotel completely outfitted--front desk very responsive. Snacks each day, complimentary... guest card-op laundry!
於 2024 年 3 月住了 12 晚
Customer Service 於 2024年4月8日回覆
Janet, it's delightful to hear that you loved your stay at The Shelburne Sonesta New York. Your mentions about the spacious room and the responsiveness of our front desk colleagues highly contribute to our pursuit of comprehensive guest satisfaction. We're particularly glad you appreciated the complimentary snacks and guest laundry. Looking ahead, we are thrilled to inform you of the opening of our new restaurant and rooftop in the summer of 2024. They're sure to enhance your next extended stay! Thank you for sharing your experience. We're looking forward to welcoming you back.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月23日回覆
Christopher, thank you for the stellar rating. We're heartened to see that The Shelburne Sonesta New York met your expectations during your stay. We look forward to offering you an improved experience with our restaurant reopening on 4/18 and the anticipated rooftop unveiling in 2024. Come back soon to enjoy these exciting additions!

10/10 有夠讚

Alberto

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Location.. privacy.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日回覆
Alberto, thank you for acknowledging The Shelburne Sonesta New York's advantageous location and appreciated privacy. We believe these aspects greatly enhance our guests' experiences. For your future visits, we're excited to announce that our new restaurant and rooftop will open in summer 2024. We anticipate these additions will offer an enriched stay for our guests. Here's to your next visit!

10/10 有夠讚

Kathleen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, welcoming staff.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日回覆
Kathleen, we're delighted to hear your positive comments about the well-situated The Shelburne Sonesta New York and the warm reception from our team members. We're looking forward to the upcoming summer season in 2024 when our new restaurant and the rooftop will be open for an even better guest experience. Thank you for choosing us for your stay.

10/10 有夠讚

Marquisa

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月13日回覆
Marquisa, we appreciate the outstanding rating you've provided for The Shelburne Sonesta New York. It's wonderful to know you enjoyed your stay with us. We'd also like to inform you that we're excitedly anticipating the launch of our new restaurant and rooftop in the summer of 2024, which we're confident will enhance your future stays even further. Looking forward to welcoming you back soon.

10/10 有夠讚

Dana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic staff!! Great room!! Easy walk to everything we wanted to do. Just a few blocks from Grand Central Station.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月24日回覆
Dana, we're thrilled to know that your experience at The Shelburne Sonesta New York was fantastic! It's great to learn that our team members and your room met your expectations, and that our prime location made exploring the neighborhood convenient for you. We're looking forward to adding a new restaurant and a rooftop venue in the summer of 2024, which we hope adds another dimension to future visits. Thank you for your glowing review!

10/10 有夠讚

Janet

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Janet, it's refreshing to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your patience regarding the breakfast service. On a side note, we're excited to share that our new restaurant and rooftop will be ready to welcome guests by summer 2024, offering an elevated dining experience. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 有夠讚

Richard

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Richard, thank you for the perfect score on Expedia! We're thrilled you enjoyed your stay at The Shelburne Sonesta New York. We appreciate your understanding regarding breakfast options, and we're excited to mention that our brand-new restaurant along with our rooftop are set to open in the summer of 2024. We look forward to your return visit.

8/10 不錯哦

Mark

於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月7日回覆
We appreciate you sharing this positive rating, Mark!The comfort of our guests is important to us so we can't wait to see you back again at The Shelburne Sonesta New York. We want to share an even more enjoyable experience with you next time.

8/10 不錯哦

Mayadah,Jerusalem

商務旅客, 團體旅遊
The Hotel is good, But overpriced for only bed without breakfast.
於 2024 年 3 月住了 7 晚
Customer Service 於 2024年3月17日回覆
Mayadah, we appreciate you sharing your feedback about your stay. Your sentiment regarding the value for the room without breakfast has been noted. We're excited to share that our new restaurant, along with a rooftop, will open in Summer 2024, offering an enhanced dining experience. We believe this will offer better value and hope you'll consider staying with us again at The Shelburne Sonesta New York.

10/10 有夠讚

KOYA

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月19日回覆
KOYA, thank you for your fantastic rating of The Shelburne Sonesta New York. We appreciate your endorsement and we're eager for you to experience our new restaurant and rooftop, which will be opening in the summer of 2024. We hope to welcome you back soon for another remarkable stay.

10/10 有夠讚

Wing Hei

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Walkable distance to central station
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月15日回覆
Wing, we're thrilled to know you were satisfied with The Shelburne Sonesta New York's central location. Your feedback is greatly appreciated. If you visit us again, we hope you'll enjoy our new restaurant and rooftop opening in summer 2024. We look forward to your next stay with us.

4/10 不太好

Michelle

喜歡:住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月15日回覆
Michelle, we regret to see your recent stay did not meet your expectations. We hope you'll consider us for a future stay once these amenities become available.

10/10 有夠讚

Samuel,Huntington

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff!
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月12日回覆
Samuel, it's fantastic to hear you appreciated our exceptional team members at The Shelburne Sonesta New York. We're excited to announce that our new restaurant and rooftop space will be open by summer 2024, which we hope you'll enjoy during your next visit.

10/10 有夠讚

Deborah

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The service was impeccable and the room was big, which is so unusual for NYC. The water pressure and temperature of the shower was AMAZING. The only slightly thing bad I could say is that our blowdryer settings didn't work, but, I'm sure they would have brought us a new one if I'd asked.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月12日回覆
Deborah, it sounds like your experience at The Shelburne Sonesta New York was largely positive - we're thrilled to hear that our service and spacious room met your expectations, and that you found the shower exceptionally satisfying. We regret that you encountered a minor issue with the blowdryer, rest assured our team members are always ready to assist. Looking towards the future, we're excited to announce our new restaurant opening in March 2024, and our Rooftop in June 2024. We look forward to welcoming you back for even more outstanding experiences.

8/10 不錯哦

Sébastien

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really close to the street
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日回覆
Sébastien, we appreciate you highlighting our convenient location. Additionally, we are excited to inform that our new restaurant will be open in March 2024 and the Rooftop will follow in June 2024 for an enhanced guest experience. We hope you choose The Shelburne Sonesta New York for your future visits.

10/10 有夠讚

Maria

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月31日回覆
Thank you for the excellent rating, Maria!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Shelburne Sonesta New York! We look forward to hosting you again soon.

8/10 不錯哦

Susan

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The staff is lovely. Everyday the housekeepers would say hello and ask if I needed my room cleaned. The front desk personnel was professional and efficient and the bellmen/doormen were helpful. Only real downside is that they ran out of bottled water one day - a drink amenity that was included in my reservation - and the area is noisy from sirens and cars honking. Location is walkable to other points in the city.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月10日回覆
Susan, it's great to hear your interactions with our team members were positive and efficient at The Shelburne Sonesta New York. On your next visit, we surely hope not to encounter the same issue with the bottled water. Regarding the noise, we understand that city life can be bustling. Our central location does allow for easy access to multiple city points, a factor you rightfully appreciated. Excitingly, we'll soon be enhancing guest experience with the launch of our new restaurant in March 2024 and Rooftop feature in June 2024. We eagerly hope to host you again.

10/10 有夠讚

Joesph

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月6日回覆
Joseph, we're delighted that you had an excellent experience at The Shelburne Sonesta New York. Just for your information, our new restaurant is slated to open in March 2024, followed by the Rooftop in June 2024. It's our hope to exceed your expectations even further on your next stay!

8/10 不錯哦

Vita

喜歡:整潔度、員工素質和住宿環境和硬體
Good midtown property with kids.
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年3月5日回覆
Vita, it's wonderful to hear you found The Shelburne Sonesta New York to be a good choice for family stay. We hope to make your next visit even more thrilling with our new restaurant opening in March 2024 and the rooftop in June 2024. We're looking forward to welcoming you and your family back.