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"Extremely rude hotel staff across the board from the front desk to the elevator guards (the day-time guards were rude, the night-time guards were totally fine and kinder). Rooms are shockingly shabby and bathrooms are unacceptably filthy. The only two perks for this hotel are the location on Broadway and the fact that the restaurant, Friedman’s, is fantastic and has excellent food and waitstaff support. "

"breadfast is good"

"The Israelite Church of God in Christ holy convocation to proclaim the "Lord's Passover". All went as planned. The wait for checking in was a bit long due to many people waiting to check in. Staff was professional and friendly. The room was very clean and nice view of the river. Check-in desk, slot machines, ATMs, and a bar can be seen as you come through the main entrance. The hotel has valet parking and bellhops. The parking garage is across the street should you want to park your vehicle. The hotel is very large with wide passageways leading to other parts of the hotel. I hope we book this hotel again."

"Was a solo mother’s day over night stay. My overall experience was good. Appreciated the staff that helped me with my room request. I wanted a room away from noise and high traffic. He assigned me one on the 9th floor at the of the hall and right in front of the security cameras which gave me an added sense of security especially being a woman traveling alone, Also had a issue with my parking pass and the check out desk staff member promptly assisted with correcting the issue. "

"Loved the Hyatt. Great location, great accommodations. Staff took such good care of me. Able to jump on subway and go anywhere plus so many options in walking distance. Didn't try the breakfast"

"Nasty staff rude and lots of noise including dogs barking waste of money "

"Excellent stay, great staff, especially Adrik who did our check-in, and was friendly and very helpful."

"I never checked in, and was being given the run around to cancel / reschedule.I booked the wrong dates and attempted to cancel the change it I kept being told they were able to do it. I need to go to Expedia and Expedia told me the hotel had to do it."

" Everthing was good"