One of the worst hotel experiences we’ve ever had.
We booked and paid for an oceanfront room, but after finding roaches in the room we were moved to a room that was NOT oceanfront. When we spoke with management the next morning(because they do not have a manager on duty overnight), the manager (Hispanic Female) told us that because we booked through a third-party website and received a “discount,” we “didn’t actually pay full price” for the oceanfront room and that the downgraded room was “basically what we paid for.” Completely unacceptable response.
The problems continued throughout our stay. The hotel’s key system kept going down, and we were locked out of our room THREE separate times because only security had working keys. One night we waited over 15 minutes for help getting back into our room. When my husband understandably became frustrated, the front desk employee yelled at him, said she “didn’t care” because the regular staff had called out and she was from a temp agency, and threatened to have him removed from the hotel.
We also called multiple times for toilet paper and no one ever brought any, forcing us to go buy our own..... when have you ever had to buy your own toilet paper in a hotel???
Between the roaches, room downgrade, repeated lockouts, poor customer service, and hostile staff behavior, this stay was beyond disappointing. I would not recommend staying here.