Nice condo overall and the setup was comfortable, but the communication seriously needs improvement.
There were several things we needed assistance with after checking in, and I was unable to get in contact with the host on either day. Omar read my messages but did not respond after we checked in.
Also, this is not really a fully self-check-in property. When you arrive, Omar asks for your ID and takes a photo of it, then provides it to the front desk/reception staff, who also take a photo and have you sign a waiver. After that, you are directed through an automated process that requires a **$250 damage deposit** in order to receive Wi-Fi and check-in/check-out instructions. In our case, that process did not work properly.
The bigger issue was that the lights were not working when we checked in. We texted and called asking for assistance and received no response. I eventually had the idea to go to the electrical panel and reset the power myself. Thankfully that worked, because otherwise we would have been sitting in the condo with no lights and no help from the host.
Another thing to note is that when Omar checks you in, he speaks extremely fast and very low, which made it difficult to understand the instructions he was giving us.
The condo itself was nice, but the communication was honestly terrible. A property can look great, but guests still need to be able to reach someone when there is an actual issue with the unit.
