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傑曼君悅飯店的評分

3 out of 5
傑曼君悅飯店
9161 Winchester Rd, Memphis, TN

評論

8.8

有夠讚

10 分，有夠讚；1002 則評論中有 641 則" "
8 分，不錯哦；1002 則評論中有 205 則" "
6 分，一般般；1002 則評論中有 73 則" "
4 分，不太好；1002 則評論中有 45 則" "
2 分，很糟糕；1002 則評論中有 38 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Tera

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff, very clean rooms!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Grace，Norman

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I did like the are and the convenience of the location. The walls are a little thin when it comes to the noise but other than that everything was perfect.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月21日回覆
Thank you for the feedback. We hope you will stay with us again on your next trip to the area.

10/10 有夠讚

Layla

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No complaints. Everything was to my likings. I will be returning.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日回覆
Thank you for the great feedback. We hope you will stay with us again on your next visit to the Germantown area.

2/10 很糟糕

Shaheerah

家庭旅遊, 親子旅遊
喜歡：員工素質
The pool was out of service and that information wasn’t disclosed at all! My granddaughter and I was heavenly disappointed and it ruined our stay!
於 2024 年 5 月住了 3 晚
GM 於 2024年5月21日回覆
I apologize for the pool being closed, but on our website is does state the pool opens each season on memorial day, if the local health department inspects the pool and certifies it is safe for use. We are on track for a memorial day opening.

10/10 有夠讚

Beverly

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like the convenience of the property.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月11日回覆
Thank you for the feedback. We hope you will stay with us again when in the area.

10/10 有夠讚

Roya

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was clean and safe.good breakfast
於 2024 年 5 月住了 1 晚
GM 於 2024年5月10日回覆
Thank you for the feedback. I will share with my staff. We hope you will stay with us again on your next trip to the area.

8/10 不錯哦

Michelle

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Ravelle

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely lovely stay. Peaceful, very clean, wonderful breakfast and easy parking. Would still again for sure!
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.

10/10 有夠讚

Bonnie Ruth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice rooms. Great staff
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Thank you for the feedback. I will share the comments with my staff. It was our pleasure to be your host and we hope will stay with us again on your next visit.

8/10 不錯哦

Mitul

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月28日回覆
Thank you for the feedback. We hope we see you again when you next visit the area.

8/10 不錯哦

Vinod

家庭旅遊
喜歡：員工素質和設施服務
I noticed that the bedsheet was unclean. You have to pay for the parking.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月27日回覆
The bed sheets are changed with new bedsheets that have been washed in our laundry for each new guest that occupies a room and you do not have to pay for parking at our location. You obviously have us mixed up with another hyatt property.

4/10 不太好

Kelvin

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
When I arrived the property I had two rooms reserved and one room someone was already in it when we went in and then they put me in another and it was not what I paid for so I was very unhappy happy with that
於 2024 年 4 月住了 1 晚
GM 於 2024年4月26日回覆
We apologize for the room type issue and error on overbooking that room type. We strive not to do that but sometimes due to guest staying over or reservation system issues it does happen.

10/10 有夠讚

Clinton

喜歡：整潔度、員工素質和住宿環境和硬體
Awesome staff. Very helpful
於 2024 年 4 月住了 1 晚
GM 於 2024年4月26日回覆
Thank you for the great feedback. We hope you will stay with us again on your next visit.

10/10 有夠讚

Kelly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I specifically wanted a hotel that was clean and affordable as we were just staying over night on a road trip. It met the criteria. Front desk fuy was friendly and helpful. Id stay here again.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月17日回覆
Thank you for the great feedback and comments. I will share them with my staff. It was our pleasure to be your host. We hope you will stay with us again when passing through or visiting the area.

10/10 有夠讚

Thomas

People so nice and pleasant
於 2024 年 4 月住了 1 晚
GM 於 2024年4月17日回覆
Thank you for the feedback. We hope you will stay with us again on your next visit to the area.

6/10 一般般

John

喜歡：整潔度
Tiny spaces in the room
於 2024 年 4 月住了 3 晚
GM 於 2024年4月17日回覆
I apologize that you felt the room is small. Our rooms are much larger than most hotel rooms in our category. Our shower area is some what small but the room space is maximized.

10/10 有夠讚

Cindy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
GM 於 2024年4月2日回覆
Thank you for the great feedback. We hope you will stay with us again when you visit the area again.

8/10 不錯哦

Brittany

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
The front desk staff had great customer service.
於 2024 年 3 月住了 3 晚
GM 於 2024年3月30日回覆
Thank you for you feedback and comments about our staff. We hope you will stay with us again when in the area.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
It was excellent in every way!
於 2024 年 3 月住了 1 晚
GM 於 2024年3月26日回覆
Thank you for your feedback. We hope you will stay with us again on your next trip to the area.

10/10 有夠讚

Monica，Leander

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family and I, stayed here for 3 nights. I purchased 2 rooms. For starters, the area was nice and the parking lot was well lit. As far as the hotel, the rooms were clean. Each room had a queen bed and a king sized sofa sleeper! I really wasn't expecting that! The sheets were clean. The hotel was quite, in the hallways and lobby area. The only two things that I didn't like, is that the room did not have a microwave. However, there is a microwave downstairs in the lobby. Also, the shower is nice and hot, pressure is great, but that glass used to keep the water in, is horrible! Please make sure to pull the glass forward or there will be water ALL OVER the bathroom floor and possibly the room floor, if you do not see it. Hyatt please figure out something better, for keeping the water in the stall. In my kids room, they later figured out that this was the reason the floor was damp, when we first arrived. Breakfast was NICE! It was a hot and good continental breakfast, with multiple options. I most definitely recommend this hotel!
於 2024 年 3 月住了 3 晚
GM 於 2024年3月26日回覆
Thank you for the great feedback. We are hoping to have a full glass shower door replaced during next renovation. The was a modern design and although not functional is very expensive to change. Hyatt Places as a whole do not have microwaves in the rooms, but as you mentioned there is a community microwave available 24/7 in the lobby. We hope you will come stay with us again when you are in the area.

6/10 一般般

shameka

情侶出遊
This property used to be really nice. Unfortunately, there was a hole in my ottoman and I almost fell on the carpet that was cut and moving around as I walked in. I was switched to another room and that one had a funny smell. I didn’t worry about it because it was 11pm . I was highly disappointed and annoyed.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月22日回覆
I apologize for the issues you encountered. I will evaluate the carpet issue and replace if needed. Ottoman will be discarded if damaged.We hope to soon be doing a full renovation and the building will be fully restored.

10/10 有夠讚

CYNTHIA，houston

於 2024 年 3 月住了 2 晚
GM 於 2024年4月5日回覆
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.

8/10 不錯哦

Yohance

家庭旅遊
喜歡：員工素質
Carpet needs to be changed in the rooms.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月17日回覆
We were due for a renovation the year covid came upon us. Due to major shortfall in revenue that year and very slow recovery our Renovation has been delayed a few years. We hope this year or possibly next. Thank you for your feedback and we will address this concern.

10/10 有夠讚

Jaime，Huntley

於 2024 年 3 月住了 1 晚
GM 於 2024年3月29日回覆
Thank you for the feedback. We are hoping we will see you again on your next visit to the Germantown area.

4/10 不太好

Candice

商務旅客
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The rooms only have showers and it does not close so water goes everywhere including soaking the carpet in the bedroom area causing mold. Fixtures fall apart. Ac unit right next to bed loud and cold.
於 2024 年 2 月住了 5 晚
GM 於 2024年3月11日回覆
I apologize your staye was not as expected. We are working on the AC to try and reduce the sound level. However the shower is the design of the building and may or may not be rectified during our renovation.

8/10 不錯哦

James

喜歡：整潔度、員工素質和設施服務
Easy, good breakfast
於 2024 年 2 月住了 1 晚
GM 於 2024年3月11日回覆
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was easy.
於 2024 年 2 月住了 1 晚
GM 於 2024年3月11日回覆
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

8/10 不錯哦

ROBERT

情侶出遊
喜歡：整潔度和住宿環境和硬體
only serviced the Room every three days. location was excellent
於 2024 年 2 月住了 4 晚
GM 於 2024年3月11日回覆
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

8/10 不錯哦

Joann

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年3月11日回覆
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 有夠讚

William

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Nice neighborhood and friendly
於 2024 年 2 月住了 1 晚
GM 於 2024年2月9日回覆
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

10/10 有夠讚

Onrico

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
GM 於 2024年2月9日回覆
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

10/10 有夠讚

Carlos

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awsome
5 stars hotel
於 2024 年 1 月住了 1 晚
GM 於 2024年2月9日回覆
Thank you for the great feedback. I will share with my staff. We hope to see you on your next trip to the area.

10/10 有夠讚

Todd

於 2024 年 1 月住了 1 晚
GM 於 2024年2月9日回覆
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

8/10 不錯哦

Larry，Lombard

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
GM 於 2024年1月13日回覆
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

10/10 有夠讚

Montrice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Place
於 2023 年 12 月住了 1 晚
GM 於 2024年1月13日回覆
Thank you for the feedback. We hope you will stay with us again when in the area.

8/10 不錯哦

Aisha

於 2023 年 12 月住了 3 晚
GM 於 2024年1月13日回覆
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

4/10 不太好

Eunice

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2023 年 12 月住了 2 晚
GM 於 2024年1月6日回覆
I apologize your stay was not as expected. I would welcome comments on how we could make it better.

10/10 有夠讚

Sasha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was quiet especially for it being New Year’s Eve
於 2023 年 12 月住了 1 晚
GM 於 2024年1月6日回覆
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

2/10 很糟糕

Richard

不喜歡：整潔度、員工素質和住宿環境和硬體
Rude
於 2023 年 12 月住了 2 晚
GM 於 2024年1月6日回覆
I apologize that you perceived our staff to be rude. I would welcome more elaboration on the situation that created this perception. My staff is normally quite guest service oriented so I would be interested in the situation.

10/10 有夠讚

Tyrone

喜歡：整潔度、員工素質和住宿環境和硬體
The breakfast was good, staff was great. Room was clean and ready.
於 2023 年 12 月住了 1 晚
GM 於 2024年1月6日回覆
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 不錯哦

Lauryn

於 2023 年 12 月住了 4 晚
GM 於 2024年1月6日回覆
Thank you for the feedback. We hope to see you on your next visit.

10/10 有夠讚

David M.

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
GM 於 2024年1月6日回覆
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 不錯哦

Alexander

喜歡：整潔度和員工素質
A bit rundown facility. Noisy AC, light near washing basin is not reliable - gfci needs to be reset every time . Location is good, though. Stuff is helpful and breakfast is fine.
於 2023 年 12 月住了 2 晚
GM 於 2024年1月6日回覆
I apologize for the ac noise and Gfci issue. We are looking into why and will rectify both. We hope you will stay with again on your next visit to the area.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay!
Check in was fast. The room was spacious with lots of amenities. The bed was very comfortable.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月28日回覆
Thank you for the great review and feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

6/10 一般般

Nicholas

喜歡：員工素質
不喜歡：整潔度
於 2023 年 12 月住了 4 晚
GM 於 2023年12月28日回覆
Thank you for the feedback. We hope you will stay with us on your next visit to the area.

10/10 有夠讚

Roy，Birmingham

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
gm 於 2023年12月28日回覆
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 有夠讚

Nina

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great area filled with restaurant options; spacious room; and great breakfast
於 2023 年 12 月住了 1 晚
GM 於 2023年12月28日回覆
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 不錯哦

yun

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2023年12月28日回覆
Thank you for the feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 有夠讚

Gilroy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fine, great value
於 2023 年 12 月住了 1 晚
GM 於 2023年12月28日回覆
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 有夠讚

Sha

於 2023 年 12 月住了 1 晚
GM 於 2024年1月13日回覆
Thank you for the feedback. We hope will stay with us again when in the area.