Find hotels in Macuarima, Santa Cruz

"Wow wow this is the best All Inclusive hotel in Aruba! We were a bit sceptical before going to this hotel due to some bad reviews, but we were pleasantly surprised when we got to our spaciously clean room with a balcony facing the main pool area and sea. All the staff from the front desk to the bar/restaurant and entertaining team (including house keeping) were very helpful and friendly, too many to mention by name, but our highlight was the Beach Club Restaurant and staff Jaime, Jozef, Gisela and Natalie, who always welcomed us with a true smile 😊"

"Room was good,staff not very responsive,not being informed before they give you an answer. One of the bedrooms was locked and i had to call them come and unlock it because i had paid for. Pool area was good,staff at the bar next to pool were ok with few exception,there was a happy hour time-i ordered a dring few time around 20 min before the happy hour ended and thay charged me as i had ordered out of that time because they did not deliver the order within the time frame so by the time.i received the dring it had passed the time frame.A big issue was shuttle service to the beach. Based on the how they advertise the service there should be a service every 30 min from hotel to the beach area and vixe versa,initially there were 3 shuttle cars and than for the rest of my week stay i saw only one and you had to wait longer than 30 min after you tell someone there to call the service. One of the hosts or people who meets you at the entry was very arrogant and rude,his name was PETER and i had 2 bad episodes with him ,fist one was at front desk when I was asking for the water jars in the hall whay was any water there ,he very abruptly and arrongantly said that we serve water until 8pm. Not even offering a bottle of water which other employers there they always offered for free and second episode was when we were waiting for cab and everyone had to wait for their cab,he took our cab and gave other people despite his coworker told him that the cab was for me.He was the worst person ."

"I would not recommend staying at this hotel. The experience was disappointing from start to finish.The host staff was quite unpleasant and unwelcoming. To make matters worse, the food was strictly mediocre and lacked flavor.The room itself was very uncomfortable. The air conditioning was horrible it was incredibly noisy. . The bathrooms were outdated, featuring cracked tiles and old fixtures. There was also a significant lack of space to move around. Save your money and book elsewhere."

"All staff were friendly and accommodating. The buffet breakfast is phenomenal (cooked omelets and eggs, pastries, meats, cheeses, fruit, cereal/oatmeal). The rooms are great with separate bedroom and balcony. "

"The only issue you need to be careful about is when choosing a room , if you are requesting an Ocean View you need to review the room if you can see the ocean it is considered Ocean View."

"F"

"Beautiful property very friendly, restaurants. Food is fantastic even your coffee in your room."

"The rooms need a deep cleaning. The couch made of material smelled of dust"

"Beautiful hotel with a great location to everything. All the food for the all inclusive was great. So much to pick from and all so fresh. Staff were all so friendly. We would definitely come back. Love it all."