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希爾頓盧克索渡假村及水療中心的評分

5 out of 5
希爾頓盧克索渡假村及水療中心
New Karnak, P.O. Box 13, Luxor

評論

9.4

好極了

10 分，有夠讚；913 則評論中有 715 則" "
8 分，不錯哦；913 則評論中有 134 則" "
6 分，一般般；913 則評論中有 37 則" "
4 分，不太好；913 則評論中有 18 則" "
2 分，很糟糕；913 則評論中有 9 則" "

9.6/10

整潔度

9.6/10

員工素質

9.4/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Florian Gruhl 於 2023年11月4日回覆
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

min ting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
讚
讚
於 2020 年 1 月住了 2 晚
Florian G 於 2020年3月6日回覆
Dear Valued Guest, I indeed would like to thank you for your remarks. It is to our utmost pleasure to read that our resort facilities & service exceeded your high expectations and you were able to experience our warm hospitality. Of course, your comments will encourage our team members to continuously strive for excellence. Looking forward to welcoming you back again soon as you mentioned to “your home away from home” in Egypt. Kind regards, Florian Gruhl General Manager

6/10 一般般

SHIN-YUN

普通
希爾頓飯店是國際知名飯店，但它已是過去的五星級，設備及各種陳設老舊，但員工都很棒。
於 2019 年 4 月住了 1 晚
Abeer Sayed 於 2019年5月21日回覆
Dear :) Greetings from Hilton Luxor Resort & Spa, It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Yours Sincerely, Abeer Sayed

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離卡納克神廟比較近，開車大約5分鐘，離市中心約有20分鐘距離，如果你是尋求方便，建議住市中心就好，如果你是尋求乾淨及休閒的地方，這裡很適合你，飯店很安全，進出需要透過警衛確認才可進來，飯店的工作人員都很友好，我無法透過網路購買go bus 車票，是飯店人員幫我購買的，雖然貴了點，至少解決我的難題，我有使用room service點餐，他另外加城市稅之類的，這是我到埃及，使用room service唯一加價的飯店，飯店人員還教我操作atm將美金換埃幣，總之，我在這裡的經驗非常好，早餐也很好吃，飯店也有一些tour 可以參加，不會特別貴，可以考慮
於 2019 年 1 月住了 1 晚
Mohamed Ali 於 2019年2月3日回覆
Dear Valued Guest , Greetings from Hilton Luxor Resort & Spa……… It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire”. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali

10/10 有夠讚

seac man

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 3 晚
Mohamed Ali 於 2018年10月20日回覆
Dear Valued Guest , Greetings from Hilton Luxor Resort & Spa It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire”. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali Reservation Supervisor

10/10 有夠讚

Chia-Hung，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
下次還會再來
超棒的酒店
於 2018 年 9 月住了 3 晚
Mohamed Ali 於 2018年10月4日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

TIM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常完美的酒店
我們在這裡住了三天 飯店又新又大，設備齊全 尤其是泳池和蒸氣室非常完美 服務人員很細心親切 早餐好吃，房內有wifi 餐廳也美味 幾乎不想離開

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place!
於 2024 年 3 月住了 2 晚
Florian Gruhl 於 2024年3月30日回覆
Dear Valued Guest,Thank you very much for your comments. It is with great pleasure we have read your comments regarding your recent stay with us at the Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us.Looking forward to welcoming you soon again to your home away from home, in Egypt.Yours Sincerely,Florian Gruhl, General Manager

10/10 有夠讚

Thomas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My only complaint about this resort is that the food was sub-standard. But after traveling around in the middle east I realized that it is like that everywhere. So nothing really to do with the resort.
於 2024 年 3 月住了 2 晚
Florian Gruhl 於 2024年3月23日回覆
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

6/10 一般般

Jorge Armando

情侶出遊
Hotel muy viejo y los alrededores se sienten inseguros
於 2024 年 3 月住了 2 晚
Florian Gruhl 於 2024年3月9日回覆
Dear Jorge, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Regarding your comment about the renovation kindly note that we have shared the comment with the concerned departments to make sure to take the proper actions, and for the unsafe surroundings kindly share more details to make sure to take the right actions. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 有夠讚

Kimberly

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location of the hotel is beautifully situated on the Nile, with extensive views and places to sit and enjoy the sites. The staff are amazing and the hotel itself very clean with excellent amenities! The restaurant for dinner was absolutely wonderful, with some of the very best sea bass dinners I have ever had! We booked all of our excursions through the hotel - Zein and Asmaa were amazing - including the hot air balloon (which is a must do) and multiple other day trips. Our guide (Ehab) and driver were amazing! The staff was also super attentive (shout out to Maro and Mody) and do yourself a HUGE favor and book a massage at the spa. The ladies there were absolutely amazing!! Last but not least - stop by and say hi to Nermin at the omelette station, who patiently and professionally served everyone as fast as she could. DO NOT HESITATE TO STAY HERE! We will be back!
於 2024 年 2 月住了 1 晚
Florian Gruhl 於 2024年3月7日回覆
Dear Kimberly, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

juan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The area around the hotel is not that pretty but that’s normal in Egypt so don’t expect any different at any other hotel. I had a really good experience, the breakfast is great, with many dishes at the buffet. The spa is beautiful, is like a whole different hotel where you can book a suite that includes spa treatments. The only thing I feel could be improved is the rooms, they look a little outdated specially the carpets.
於 2024 年 2 月住了 2 晚
Florian Gruhl 於 2024年3月7日回覆
Dear Juan, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 有夠讚

BRYAN

於 2024 年 2 月住了 1 晚
Florian Gruhl 於 2024年3月21日回覆
Dear Bryan, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

2/10 很糟糕

Gino

於 2024 年 2 月住了 1 晚
Florian Gruhl 於 2024年3月21日回覆
Dear Gino, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback, and we are very sorry you were unhappy. Appreciate receiving more details about what happened to make sure to take the right actions and make sure to improve our service quality. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 有夠讚

Ferenc Bence

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice resort right by the Nile. We loved the view and the property grounds, the spa facilities were great (steam room, sauna, salt room, heated pools). As the only negative, the staff were a bit hit or miss: some were attentive and friendly, some others did not really pay attention to guests.
Florian Gruhl 於 2024年3月7日回覆
Dear Ferenc, Thank you indeed for your observations that you have posted on the Expedia website about your recent stay at Hilton Luxor Resort & Spa.I am very happy to know that you have enjoyed your stay with us, and our staff services met your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 有夠讚

Husamaldin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
One of the best resorts I’ve been to world wide! While the hotel is world class with all the amenities and the cleanliness. The main reason is the hospitality and kindness the staff showed us. A special thank you to Marianna and Rahma and the staff in the cafe, and Shereen in reception for going above and beyond, that made our stay very special. You definitely need to try Fateer House!
於 2024 年 1 月住了 3 晚
Florian Gruhl 於 2024年1月29日回覆
Dear Esteemed Guest,We would like to extend our heartfelt gratitude for the generous feedback you shared on the Expedia platform regarding your recent visit to the Hilton Luxor Resort & Spa.Words cannot adequately convey our appreciation for your kind remarks. Your positive comments serve as a tremendous source of motivation for us to uphold our commitment to delivering exceptional quality and continuously striving for excellence.We are immensely proud to learn that our services surpassed your elevated expectations, ensuring that your stay with us was truly enjoyable. Your feedback has been enthusiastically shared with our team members, who are thrilled to know that their efforts contributed to your overall satisfaction.Once again, we express our sincere appreciation, and we eagerly anticipate the pleasure of welcoming you back to "Your home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

6/10 一般般

Andrew

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Ready for new carpets and refurb. Breakfast selection poor along with poor selection of in the restaurants. Check before you buy at the bar as $125 for 4 simple G&T's is ridiculous. Also check you bill when checking out as we were charged for an extra night we'd paid for online. Overall the service staff are great, friendly and efficient but I'd suggest some investment training the cooks to 5 star standards. Hilton you are slacking!
於 2024 年 1 月住了 2 晚
Florian Gruhl 於 2024年1月29日回覆
Dear valued Guest,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're very sorry you were unhappy. Regarding your comments have been share to the concerned departments to make sure to take the right actions and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 有夠讚

Frédéric

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hôtel de luxe, chambres spacieuses et confortables. Literie et oreillers de qualité. Le personnel est serviable, toujours souriant et prêt à aider. Nous avons très bien mangé, tant pour le déjeuner buffet que pour le souper. La piscine infinité et la vue non obstruée sur le Nil à partir de celle-ci rendent les lieux idylliques.
於 2024 年 1 月住了 3 晚
Florian Gruhl 於 2024年1月29日回覆
Dear Frédéric,We extend our sincere gratitude for sharing your recent experience at the Hilton Luxor Resort & Spa on the.We are thrilled to learn that our services surpassed your elevated expectations. Your feedback has been enthusiastically conveyed to our team members, and it will undoubtedly serve as an inspiration for them to continue their relentless pursuit of excellence.We eagerly anticipate the pleasure of welcoming you back to your "home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

10/10 有夠讚

Bernard

於 2024 年 1 月住了 2 晚
Florian Gruhl 於 2024年1月29日回覆
Thank you for the 5* rating! We are thrilled to hear that you had a wonderful experience with us. Our team works hard to ensure that every guest feels at home, and it is fulfilling to know that we achieved that during your stay. Thank you for choosing our hotel and we look forward to hosting you again.Kind Regards,Hilton Luxor Resort & Spa

10/10 有夠讚

Priscilla

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The resort was amazing. Each of the staff was so helpful and relaxing.
於 2023 年 12 月住了 3 晚
Florian Gruhl 於 2024年1月29日回覆
Dear Priscilla,Thank you for taking the time to share with us your recent experience at Hilton Luxor Resort & Spa.I was very delighted to know that you have enjoyed your holiday with us and our resort facilities exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Our promise to ensure every guest feels cared for, valued and respected.Looking forward for your next visit to our sunny resort which I hope to be in the near future.Kind regards,Florian GruhlGeneral Manager

10/10 有夠讚

SakthivelNarayanan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property overlooking the Nile River. Amazing view. Very friendly staff. Excellent breakfast. Very good spa and pool
於 2023 年 12 月住了 3 晚
Florian Gruhl 於 2023年12月12日回覆
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Sandyta，Corvallis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk staff were nice, well spoken and offer recommendations about transportation. Dinning experience was ok, staff was slow in responding. Food was great, am allergic to pistachios and chef was able to tell me what I can and cannot eat, it was buffet style. Used the gym and it was well maintained.
於 2023 年 11 月住了 1 晚
Florian Gruhl 於 2023年12月12日回覆
Dear Sandy, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa.I am very happy to know that our services exceeded your high expectations.Your comment about the slow service in dinner has been takin into consideration to make sure to improve the quality of our service. Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

8/10 不錯哦

Karina

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Florian Gruhl 於 2024年3月7日回覆
Dear Karina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Sangbum

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
노을이 아름다운 호텔. 카르낙 신전 근처로 조용한 편입니다.
於 2023 年 11 月住了 2 晚
Florian Gruhl 於 2023年12月5日回覆
Dear Sangbum, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Simon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Florian Gruhl 於 2023年11月28日回覆
Dear Simon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Enzo

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Struttur pulita e accogliente, ottimo il ristorante e il rapporto qualità prezzo. Struttura grande, personale disponibile, educato.
於 2023 年 11 月住了 2 晚
Florian Gruhl 於 2023年11月14日回覆
Dear Enzo, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointed by Hilton
Hotel was incredibly dirty. Brown towels, electricity wasn’t working in our bathroom, pube hairs in the spa lounge beds, and even the water shut off for a short bit.
於 2023 年 11 月住了 5 晚
Florian Gruhl 於 2023年11月8日回覆
Dear our Valued Customer,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your comments, and we will share the comments with the concerned departments to make sure to take the proper actions and improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 有夠讚

Diane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚
Florian Gruhl 於 2023年11月4日回覆
Dear Diane, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
No hand soap in the bathroom… weird. Comfy beds, felt safe, food was alright. Pools peaceful and never had an issue getting a sun bed. We’d stay here again.
於 2023 年 10 月住了 5 晚
Florian Gruhl 於 2023年11月1日回覆
Dear Rebecca, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Litha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Florian Gruhl 於 2023年11月4日回覆
Dear Litha, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Stephany

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room may need some upgrades
於 2023 年 10 月住了 3 晚
Florian Gruhl 於 2023年10月28日回覆
Dear Stephany, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Elena

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Amazing! The view on the Nile is stunning. It’s so peaceful and calm here. Employees are very attentive, friendly, and professional. Asmaa was very nice and helpful. Good breakfast.
於 2023 年 10 月住了 3 晚
Florian Gruhl 於 2023年10月23日回覆
Dear Elena, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Hina

親子旅遊
喜歡：員工素質和設施服務
Outdoor are beautiful but the rooms are very small
於 2023 年 10 月住了 2 晚
Florian Gruhl 於 2023年10月23日回覆
Dear Hina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

6/10 一般般

Jacques

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
La nourriture est moyenne, le buffet spectacle offert sur la terrasse de la piscine est ordinaire. Les plats sont froids.
於 2023 年 10 月住了 4 晚
Florian Gruhl 於 2023年10月19日回覆
Dear Jacques, Thank you very much for having chosen Hilton Luxor Resort & Spa to spend your holiday.It is to our utmost pleasure to read that you enjoyed your stay with us. I shared your feedback with the entire team members who they are looking forward for your next visit very soon.Regarding your remark about the food, I forwarded it to the Food & Beverage department for their further discussion.We hope to see you again soon at our sunny resort.Kind regards, Florian GruhlGeneral Manager

6/10 一般般

Vanusa，Miami

於 2023 年 10 月住了 1 晚
Florian Gruhl 於 2023年11月8日回覆
Dear Vanusa, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your ratings but I would greatly appreciate receiving more details to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 有夠讚

Erick，Richmond Hill

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel to stay and relax. Excellent Breakfast buffet.
於 2023 年 10 月住了 1 晚
Florian Gruhl 於 2023年10月17日回覆
Dear Erick, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

BRANDON

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Florian Gruhl 於 2023年10月19日回覆
Dear Brandon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Helen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The resort is beautiful, staff were friendly and professional, great selection of foods. I bought a half pension and very happy with the variety of foods. Great ambience, and I had a fantastic time.
於 2023 年 9 月住了 2 晚
Florian Gruhl 於 2023年10月14日回覆
Dear Helen, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Alla，Potomac

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The pool and restaurant are nice.
於 2023 年 10 月住了 1 晚
Florian Gruhl 於 2023年10月11日回覆
Dear Alla, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

Morgan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Florian Gruhl 於 2023年10月3日回覆
Dear Valued Guest,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 有夠讚

Diana，Hackettstown

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What an amazing property on the Nile river. Spectacular views & sunset! Excellent service and employees. Would recommend it to all!
於 2023 年 9 月住了 2 晚
Florian Gruhl 於 2023年10月3日回覆
Dear Diana, Greetings from Hilton Luxor Resort & Spa….Thank you indeed for your kind comments about your recent stay with us and it was our honor to have you as our guest.I am very proud to read that the service & facilities at our resort exceeded your expectations.Your feedback about the team members has been conveyed to them and they are so happy to know that their efforts have ended up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Kind regards,Florian GruhlGeneral Manager

10/10 有夠讚

Erick

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Florian Gruhl 於 2023年10月3日回覆
Dear Valued Guest,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 有夠讚

Gregory Louis，Lynnwood

於 2023 年 9 月住了 6 晚
Florian Gruhl 於 2023年10月19日回覆
Dear Gregory, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 不太好

Christopher Glen

喜歡：整潔度
不喜歡：員工素質和設施服務
Breakfast and dinner were bland. I was given a free piece of mango on a skewer at the pool. It gave me very bad food poisoning.
於 2023 年 9 月住了 1 晚
Florian Gruhl 於 2023年10月3日回覆
Dear Christopher Glen,Greetings from Hilton Luxor Resort & Spa. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Luxor Resort Spa very soon.Kind Regards,Florian Gruhl,General Manager

8/10 不錯哦

Courtland

於 2023 年 9 月住了 2 晚
Florian Gruhl 於 2023年10月3日回覆
Dear Courtland,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 有夠讚

IFEOMA

喜歡：整潔度、員工素質和住宿環境和硬體
The staffs are very professional nice respectful went above and beyond to make my stay awesome. Celebrated my 20 got a surprise cake 🎂 and happy birthday song (it was awesome made my day) special appreciation to the following staff (Veronia, Asmaa, Rawda, Mr Hassan) Thank you Hilton Luxor for making my stay fantastic 😊 😘
於 2023 年 9 月住了 2 晚
Florian Gruhl 於 2023年9月27日回覆
Dear Ifeoma, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 有夠讚

PAULA

喜歡：住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Florian Gruhl 於 2023年9月27日回覆
Dear Paula, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 不錯哦

Alexander，London

喜歡：整潔度和員工素質
於 2023 年 9 月住了 7 晚
Florian Gruhl 於 2023年9月27日回覆
Dear Alexander, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, in particular with Mohamed and Abdel Salam, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

2/10 很糟糕

Katrina

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not stay here
This is definitely not a 5 star hotel. The exterior is pretty but the rooms are very old, have stained carpets, and uncomfortable beds. The service at the pool is very slow and many of the waiters made rude remarks. We would not recommend this hotel and it is not a typical Hilton standard.
於 2023 年 9 月住了 4 晚
Florian Gruhl 於 2023年9月21日回覆
Dear Katrina, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your review to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager