Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you to welcome you back and see us again soon!

Dear Wenling Li,I understand you have to check out early, and you're not happy about not being able to receive a refund for not staying for days. I like to advise you to always check the limitations of the rate penalty that you book. It will affect your rights when you decide to early check out. Or you can purchase travel insurance that the App agency had offered to you at booking to avoid future misunderstandings. Don't take it out from the hotel end, for we are here to provide you service, not your actions. We wish you the best.

Dear Mr. Lin,We were sorry that we missed you, something must have come up that you did not come to stay with us. What happened? Why are you giving us a low score when you did not even stay with us? Please tell us your side of the story. Your business is essential to us, we hope you will stay with us again.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

謝謝您的肯定與讚美。我們會持續提升服務的品質，期待您下次的到來。謝謝您！

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

謝謝您肯定與讚揚。我們期待很快再為您服務！

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, each room type has its unique features. If you are sensitive to noise, you may choose our Business room where is away from the freeway side, it offers to upgrade amenities with a quiet view of the mountainside.

Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

Dear Jinping, 謝謝您的好評，希望不久將來可以再為您服務！

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future.

Thank you Posheng for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future.

Thank you for your review during your stay with us at Best Western PLUS Executive Inn. I'm sorry to hear you did not fully enjoy your stay. May we ask what we could have done differently to help you enjoy your stay more?

Thank you Ming Hua for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future.

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I'm happy to hear that you enjoyed your stay with us and that you liked our location and the amenities we have to offer. We will keep up the good work and we look forward to serving you again in the future.

Thank you Kaohung for taking your time to write us a review during your stay with us. We're sorry to hear you did not fully enjoy your stay with us. The hotel is located right off the 60 Freeway Exit, which makes it very convenient for most travelers but we do understand it can get noisy at night for some guests. We do have other room tiers for the guest to select from. Those rooms will be away from the main highway and a lot more quieter. We are glad to hear you liked our surrounding restaurants and shops though. Thank you again for your response, and we hope to serve you again in the near future.

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future.

Thank you for leaving a rating for your stay with us at Best Western PLUS Executive Inn. May I ask what can we improve on to earn that 5 stars?

Thank you for staying with us. We apologize for the inconvenience you experienced during your stay with us. Our key cards usually deactivates if its placed next to a credit card or an electronic device. No matter, our front desk agent should have taken proper procedures to fix your issue without letting it happen twice. We will definitely train our front desk agent to be more courtesy in the future. Thank you for leaving a review for your stay with us.

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed our complimentary breakfast. We hope you will stay with us again in the future. Thank you!

Thank you for leaving a 5-star review regarding your stay with us at Best Western PLUS Executive Inn. I am glad that you enjoyed your stay. We look forward to host you again in the future.

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay. We will keep up the good work and we hope to serve you again in the future.

Thank you for leaving a 5 star rating regarding your stay with us at Best Western PLUS Executive Inn. I am glad that you enjoyed your stay. We look forward to host you again in the future.

Thank you Yang for your positive review during your stay with us at Best Western PLUS Executive Inn. I am happy to hear that you liked our location and the services we had to offer. Our free Citadel Outlet shuttle is one of our guest favorite extra amenities we offer. We will keep up the good work and we hope to serve you again in the future.

Thank you Kuan-Hung for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that our staff was helpful to you and you enjoyed your stay with us. We will keep up the good work and we hope to serve you again in the future.

Thank you for leaving a rating for your stay with us at Best Western PLUS Executive Inn. May I ask what can we improve on to earn that 5 stars?

Thank you Szu-Hsien for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed our location and the breakfast we offered. We will keep up the good work and we look forward to serving you again in the future.

Thank you for staying with us at the Best Western PLUS Executive Inn Rowland Heights. Can you give us more detail of your stay and what we could do to earn a 10 rating? Thank you.

Thank you for taking your time to write us a review during your recently stay with us. We're sorry to hear you did not fully enjoy your stay. We do offer other room types that are not facing the freeway that would be a lot more quieter and more to your liking. We hope you can visit us again in the future. Thank you again!

Hello Kueiying, Thank you for staying with us. I'm sorry to hear that you didn't have a good time during your stay. May I ask what we can do to earn a 10 out of 10? Thank you.

Thank you for staying with us! We appreciate the positive feedback.