住宿正面

萊斯特廣場勝利之家的評分

4 out of 5
萊斯特廣場勝利之家
14 Leicester Place, London, England

評論

8.4

非常好

10 分,有夠讚;994 則評論中有 458 則" "
8 分,不錯哦;994 則評論中有 332 則" "
6 分,一般般;994 則評論中有 109 則" "
4 分,不太好;994 則評論中有 52 則" "
2 分,很糟糕;994 則評論中有 43 則" "

9.0/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

CHIN CHUAN

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 4 晚
Jay 於 2022年9月25日回覆
We are glad that you enjoyed our location and rooms, and that our staff made your stay so memorable. Our top priority is to deliver excellent experiences to our guests, so we are happy you were satisfied. We are sorry to see we have fallen short on some aspects of your stay with us. We would like to assure you this is not up to our usual high service standards and do apologise for the negative impression this gave you.

8/10 不錯哦

Sui Ling

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 7 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
Manager 於 2019年1月27日回覆
Dear Guest, Thank you for your feedback, we hope to have the pleasure of welcoming you back to Victory House soon. Kind regards, Vanessa Nyandoro

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 4 晚
Manager 於 2018年8月10日回覆
Dear Guest, Thank you for taking the time to review your recent stay experience with us, we greatly appreciate your kind words and positive feedback.We were delighted to read the hotel was good for you and hope to have the pleasure of welcoming you back to Victory House soon. Kind regards, Kunal Mogla, General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and cosy
於 2018 年 8 月住了 2 晚
Manager 於 2018年8月10日回覆
Dear Guest, Thank you for taking the time to review your recent stay experience with us, we greatly appreciate your kind words and positive feedback.We were delighted to read the hotel was good for you and hope to have the pleasure of welcoming you back to Victory House soon. Kind regards, Kunal Mogla, General Manager

10/10 有夠讚

so kuen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 3 晚
Manager 於 2018年6月4日回覆
Dear So Kuen, thank you very much for leaving your positive review we are very happy that you have had a good stay. We hope to have you back at the Victory House soon. Kind Regards, Management Team

8/10 不錯哦

Oscar

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年5月3日回覆
Dear Mr. Oscar,Thank you very much for your recent stay at Victory House Hotel and for taking the time to leave us a review. We are delighted to hear that you enjoyed your time with us overall, and we appreciate your 4-star rating. Thank you once again for choosing Victory House. We look forward to welcoming you back soon.Regards,Victory House Hotel

10/10 有夠讚

Ninfa,Simi Valley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is right in the heart of all the theaters BUT was surprisingly very quiet at night. My only negative is that the bathroom had a smell which I think it is old pipes?? But overall it was a good experience and a lot of restaurants and easy access to the tube.
於 2024 年 4 月住了 2 晚
Customer Care Team 於 2024年5月2日回覆
Dear guest, Thank you for sharing your experience with us. It's wonderful to hear that you enjoyed the tranquility of your room right in the heart of the bustling theatre district, along with our ideal location close to numerous restaurants and the convenience of nearby tube access.We're truly sorry to hear about the bathroom issue. Our hotel maintains rigorous cleaning and up keep protocols, ensuring that each room is thoroughly aired and fresh for our guests. It’s unusual for such an issue to occur, and we’re looking into it promptly to prevent future occurrences. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this to our attention.We look forward to welcoming you back to Victory House Hotel, where you can once again unwind at our rooftop bar and enjoy the serene environment we strive to provide. Your feedback is invaluable in helping us enhance our guest experience.Regards,Victory House Hotel

8/10 不錯哦

Jory

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great London hotel in walking distance to almost every major central London area you want to visit.
於 2024 年 4 月住了 5 晚
Customer Care Team 於 2024年4月24日回覆
Hi Jory, Thank you for sharing your experience at Victory House Leicester Square! We're delighted to hear that you found the rooms perfect for relaxation and rejuvenation in the heart of bustling London. Disconnecting from the busy world and enjoying a deep sleep is truly a luxury, and we are thrilled that you were able to experience that with us. Your feedback is greatly appreciated, and we hope to welcome you back for another peaceful stay soon. Let us know if there is anything else we can do to make your next stay even more enjoyable. Take care!Regards,Victory House Hotel

10/10 有夠讚

Jacinta

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Book room 605 for views of Big Ben , Nelson’s column and London eye. You’ll hear street noise on weekend.l til around 11pm but after that it’s quiet. Steps to tube and lots of restaurants etc. An hour to Heathrow from the door of the hotel to the terminal.
於 2024 年 4 月住了 3 晚
Customer Care Team 於 2024年4月17日回覆
Hi Jacinta, thank you for sharing your experience at Victory House Leicester Square! It's great to hear that you enjoyed the perfect rooms for relaxing and unwinding in the heart of Leicester. Room 605 does sound like it offers some amazing views of Big Ben, Nelson's Column, and the London Eye. We appreciate your feedback about the street noise on weekends, and we will take this into consideration for future improvements. We're glad you found the location convenient for exploring the city and getting to Heathrow efficiently. We hope to welcome you back soon for another rejuvenating stay. Thank you for choosing Victory House!Regards,Victory House Hotel

10/10 有夠讚

Sinan

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super clean and very beautiful hotel on the heart of London.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月15日回覆
Hi there, Thank you for your kind words about your stay at Victory House Leicester Square! We're thrilled to hear that you found our rooms perfect for relaxing and unwinding in the heart of Leicester. Our team works hard to create a serene and rejuvenating environment for our guests, so it's wonderful to know that you felt able to disconnect and recharge during your time with us. We hope to welcome you back soon for another peaceful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing Victory House Leicester Square.Regards,Victory House Hotel

2/10 很糟糕

Tracey

於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月17日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Alkesh,London

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月17日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯哦

silvia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bel hotel in un’ottima posizione.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Norma

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly, place is in an excellent location, the noise isn't as bad as some may think, i recommend this and would definitely stay there again. The only con would be the breakfast available which was basic and not included in the stay. Though, they have a partner hotel Indigo right around the corner with a rooftop restaurant £22 per person for buffet and a killer view
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Helfried,New York

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Customer Care Team 於 2024年4月17日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 不太好

Karel

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Would not recommend. Tiny rooms, noisy from buskers on Leicester Square. The hot water was lukewarm, just warm enough to not feel a jolt when entering the water. They charge 15 pounds per piece to keep your luggage, and also charge 50 pounds to let you check in early.
於 2024 年 3 月住了 4 晚

8/10 不錯哦

marco

情侶出遊
喜歡:整潔度和住宿環境和硬體
Centrally well located, Modern Rooms in an historic building.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Matt

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to many sights; easy to walk all over SoHo, etc. and to see key London destinations. But no wash cloths! All US hotels provide wash cloths. A minor complaint.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Gary

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was in the middle of the west end theatre district. Which was ideal for me. Plus close by the other tourist spots we came to see
於 2024 年 1 月住了 5 晚

8/10 不錯哦

Hilde

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Lee Cheng

情侶出遊
喜歡:員工素質和設施服務
I booked the room for 7nigt . I like the location very convenient,about the room was ok without table and Chair inside the room, when u want to seat down just only bed for you seat,not convenient for you to drink and eat something. Cleaning was ok just they don’t do vacuum. The room don’t provide disposable sleeper ,need to ask from counter.
於 2024 年 1 月住了 7 晚

6/10 一般般

Paul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was in the heart of the west end and perfectly placed for out stay. The Hotel was nice and clean and the room was well equipped and clean. The room we stayed in was on the lower level and there was a club with music playing till late into the evening, so was quite noisy up till around 12.00/12.30 am.
於 2024 年 1 月住了 1 晚
Victory House Hotel 於 2024年3月9日回覆
Thank you for your feedback, I can see that you enjoyed your stay with us, and that the location was to your liking. I would, however, like to apologize for some issues you raised about the noise on this occasion as this is not our usual high standard.

8/10 不錯哦

FABRICE

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Peut mieux faire
Bon séjour mais defaillance sur le service de chambre (non rearsort des produits mis à disposition, chambre faite en fin d apres midi ...
於 2024 年 1 月住了 4 晚

8/10 不錯哦

Jenni

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Guro

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚

6/10 一般般

Gerard,Chippenham

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Liked location amd room. Very noisy outside for most of the evening.
於 2024 年 1 月住了 2 晚

2/10 很糟糕

Pauliina

於 2024 年 1 月住了 5 晚

10/10 有夠讚

Trevor

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent position in heart of London staff super friendly and helpful will stay again .
於 2024 年 1 月住了 2 晚
Victory House Team 於 2024年1月16日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

4/10 不太好

Frédérique

家庭旅遊
不喜歡:整潔度、員工素質和設施服務
Établissement surcoté sur le site. Chambre sordide, personnel désagréable et inexistant, aucune attention pour le client Pour le même prix des hôtels bien plus beaux et confortables sont disponibles dans le quartier! Très décevant Bref à fuir !
Victory House Team 於 2024年3月9日回覆
Thank you for taking the time to share your experience.On behalf of our entire team, I apologise for the concerns you have shared about your experience at our hotel. I have addressed this issue with our team, and I assure you we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

4/10 不太好

Belinda

家庭旅遊
喜歡:整潔度
不喜歡:員工素質
No where on the Expedia listing or actual hotel website did it state that to store one bag for even an hour will cost you 15 pounds!!! When I complained the staff stated that this was a “new” charge and they “hadn’t gotten around” to updating their website with this charge. I would NEVER have chosen this hotel had I known about this charge before I booked and feel completely ripped off. The staff couldn’t have cared less! Look elsewhere fellow travelers.
Victory house hotel 於 2024年3月9日回覆
Dear Belinda,so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

8/10 不錯哦

Gabriela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cama muy cómoda y cuarto bastante amplio. Pasillos podrían tener más iluminación. La ubicación es excelente.
於 2024 年 1 月住了 4 晚
Victory House Hotel 於 2024年1月10日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 有夠讚

Brit

團體旅遊
不喜歡:住宿環境和硬體
Bra beliggenhet. ikke fri koffertoppbevaring
Ble litt snurt da vi sjekket inn og hotellet krevde GBP 15 pr. koffert for å oppbevare disse frem til rommet vårt var klart kl. 15.00. Dersom vi ønsket tidligere innsjekking av rom krevde de GBP 50. I tillegg krevde de GBP 15 pr. koffert på avreisedagen for å oppbevare koffertene frem til vi skulle reise ut til flyplassen. Det sto ingenting om dette da vi bestilte hotellet. Dette har vi aldri opplevd før på andre hotell. I tillegg var det en skyvedør inn til badet , som nesten var umulig å åpne og lukke, Flisene i dusjen var ikke bra. Mye kalkbelegg. Det beste med oppholdet var hotellets beliggenhet. Kommer ikke til å velge dette hotellet igjen. Men gjerne et annet hotell i samme området.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Sabrina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le personnel est vraiment très gentil et très arrangeant. Nous avons eu des problèmes avec les vols de British Airways et ils ont été très arrangeant.
於 2023 年 12 月住了 7 晚
Victory House Team 於 2024年1月5日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 不錯哦

Michelle,Las Vegas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First time traveled to London. Pleasant experience. Only one elevator out of two worked during my visit, very slow and busy in the morning. Room is tiny but for the location, I’ll stay again. Staff were very helpful. Thank you
於 2023 年 12 月住了 3 晚
Victory House Team 於 2024年1月5日回覆
Thank you for your feedback, I can see that you enjoyed your stay with us, and that the location was to your liking. I would, however, like to apologize for some issues you raised about the lift and room on this occasion as this is not our usual high standard.

2/10 很糟糕

naiem

於 2023 年 12 月住了 1 晚

4/10 不太好

Trygve

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
NOISE
No Soundproofing. Way too much noise from outside. Hotel good, location good, however, no relaxing time in the room, little sleep due to noise. Will not use this hotel again
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Stephen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome place to stay
The best location Great size suite Comfortable bed Top shower Awesome place to stay
於 2023 年 12 月住了 2 晚
Victory House Team 於 2024年1月5日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

4/10 不太好

Helena

家庭旅遊
喜歡:住宿環境和硬體
不喜歡:員工素質
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Roy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great center hotel
very good hotel, right in the center of everything. clean rooms
於 2023 年 12 月住了 3 晚
Victory House Team 於 2024年1月5日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 不錯哦

Michael

情侶出遊
喜歡:設施服務和住宿環境和硬體
Ideal location for Leicester Squard and Covent Garden.
於 2023 年 12 月住了 3 晚
Victory House Team 於 2024年1月10日回覆
I am happy you had a pleasant stay with us, and our hotel and its location were to your liking

6/10 一般般

Liliana,Northridge

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
First the positive, front desk people super nice. Besides all the issues that I’m going to point out, I’ll stay here again, only because the location is amazing. A few issues: house keeper is under staff, they didn’t clean my room for a couple of days. You could see debris on the carpet in the hallways. The flushing device in the toilet is plastic and gets stuck. Very cold rooms, they never fixed the heater instead they sent a unit with only 2 wheels instead of 4, it was unstable and even dangerous. Don’t order breakfast unless is free. It looked really nothing, super basic; better to go to Greggs a few steps away. Demand to be in the 6th floor, less noise and you don’t hear the pipes and people using the showers. For all the issues they should have offered free breakfast even being to simple. That would have been a nice touch.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Mark

於 2023 年 12 月住了 1 晚
Victory House Team 於 2024年1月12日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

6/10 一般般

Daisy

不喜歡:員工素質
於 2023 年 11 月住了 1 晚
Victory House Hotel 於 2024年1月5日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 有夠讚

Natalie

於 2023 年 12 月住了 2 晚
Victory House Team 於 2024年1月5日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 有夠讚

Monica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Centralt och bra läge. Härligt rum med jättebra duch och badrum. Hög tröskel för att komma in på hotellet och några trappor att gå i. Löste det genom att gå igenom "bistron" som inte har de hindren för resväska och "onda knän".
於 2023 年 11 月住了 2 晚
Jay 於 2023年11月29日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

6/10 一般般

Thorkil

喜歡:客房舒適度
不喜歡:員工素質
Opfyldning af shawergel og sæbe var mangelfuld
於 2023 年 11 月住了 4 晚
Jay Guest Service Manager 於 2023年12月2日回覆
Thank you for taking the time to share your experience.On behalf of our entire team, I apologise for the concerns you have shared about your experience at our hotel. I have addressed this issue with our team, and I assure you we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

10/10 有夠讚

Thiago

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a great place to stay, close to everything and the staff was always ready to assist. Their showers are amazing, which helps a lot with the jet leg feeling. Rooms aren't that big but it's standard for European countries. Will definitely book it again!
於 2023 年 11 月住了 3 晚
Safiya 於 2023年11月17日回覆
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 有夠讚

Sandra

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hyggelige ansatte, veldig god service og behjelpelige
於 2023 年 11 月住了 2 晚
Safiya 於 2023年11月13日回覆
Thank you for your review. We are thrilled to hear you had a great stay and that you loved the views and friendly service. How fantastic that you are planning to return, we cannot wait to welcome you!

10/10 有夠讚

paula

於 2023 年 11 月住了 1 晚
Szilvia 於 2023年11月13日回覆
We are delighted to see you had a great stay with us.