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Charlotte Street Hotel, Firmdale Hotels

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Luxury
4.5 star property
9.6

Exceptional

Luxury hideaway in central London

Creatively decorated rooms offer a silent retreat from the bustling restaurant and bar downstairs. The spa provides sanctuary after exploring Regent Street and Soho. Attentive staff deliver exceptional service, ensuring your London experience is perfectly curated.

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
The current price is NT$17,392
NT$20,870 total
includes taxes & fees
May 24 - May 25

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 78.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Charlotte Street Hotel, Firmdale Hotels pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 2026/5/24 start from NT$17,392, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for GBP 70 per day.

What time is check-in at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Charlotte Street Hotel, Firmdale Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Charlotte Street Hotel, Firmdale Hotels located?

This family-friendly London hotel is located in the entertainment district, within a 10-minute walk of Tottenham Court Road and Russell Square. The British Museum and Leicester Square are also within 15 minutes. Goodge Street Underground Station is only a 4-minute walk and Tottenham Court Road Underground Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 179 out of 211 reviews
Rating 8 - Good. 24 out of 211 reviews
Rating 6 - Okay. 4 out of 211 reviews
Rating 4 - Poor. 3 out of 211 reviews
Rating 2 - Terrible. 1 out of 211 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Katrine

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Tong Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Sekiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kara

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Marji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London Sophistication

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
Stayed 6 nights in Jul 2025