12 London Street Apartments offers a serene garden setting in central London. Features include a relaxing terrace, on-site shopping mall, in-room WiFi, and concierge services. Kensington Gardens and Marble Arch are nearby for easy exploration.
Located close to Kensington Gardens and Marble Arch, 12 London Street Apartments provides a terrace, a shopping mall on site, and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks include:
Full breakfast (surcharge), a 24-hour front desk, and smoke-free premises
Concierge services, a banquet hall, and luggage storage
3 meeting rooms, a front-desk safe, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
Highchairs and free infant beds
2 bathrooms with shower/tub combinations and shampoo
40-inch flat-screen TVs with cable channels
Wardrobes/closets, separate sitting areas, and separate dining areas
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Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
The check-in location differs from the property location; go to: [16 London Street, Paddington, London W2 1HL]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: GBP 50 per accommodation, per day
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: approximately GBP 5.99 to 19.99 for adults, and GBP 4.99 to 14.99 for children
Nearby parking fee: GBP 30 per day (328 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
We should mention
This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Is 12 London Street Apartments pet-friendly?
No, only service animals are welcome at the property.
How much does it cost to stay at 12 London Street Apartments?
As of 2026/5/22, prices found for a 1-night stay for 2 adults at 12 London Street Apartments on 2026/6/1 start from NT$6,276, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at 12 London Street Apartments?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at 12 London Street Apartments?
Check-out is at 11:00 AM.
Where is 12 London Street Apartments located?
Located in London City Centre, this aparthotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location. Close to a station and Hyde Park. No groceries near by. But fun to eat out,
Megan
Stayed 4 nights in Dec 2025
Verified
10/10 Excellent
Diana Elmegaard
2026/1/30
Liked: Cleanliness, amenities, communication
Fantastic flat for our family! Location is perfect for both Heathrow and anywhere in the city of London.
Picked up the key from Hotel Indigo where all the staff are brilliant. They sorted out anything we needed.
Brwakfast at Bella Italia two doors down is a must.
We Will most definitely be back!
Diana Elmegaard
Stayed 3 nights in Jan 2026
Verified
8/10 Good
Lori
2026/1/1
Liked: Cleanliness, room comfort, communication
The apartment was spotless the kitchen was a little tired and lacked some key utensils, but ideal for a last minute break.
Lori
Stayed 2 nights in Dec 2025
Verified
10/10 Excellent
Kwok Hung
2026/1/3
Liked: Cleanliness, amenities, communication
Very convenient location with just a few minutes walk from Paddington Station. Lots of shops and restaurants in the vicinity. Friendly and helpful staff. Full kitchen with complimentary soft drinks in the fridge. Just a reminder that there is no lift.
Kwok Hung
Stayed 2 nights in Dec 2025
Verified
10/10 Excellent
Barbara
2025/12/13
Liked: Cleanliness, room comfort, communication
Handy to transport. Quiet. Liked that there was a washing machine. Enjoyed having a bit more space than a hotel room
The only drawback… stairs
Barbara
Stayed 3 nights in Dec 2025
Verified
10/10 Excellent
Sapna
2025/11/4
Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed at 12 London Street Apartments last week and had an excellent experience. The staff were incredibly friendly and helpful, making check-in and any queries effortless. The location is perfect—right in the heart of the city, with easy access to transport, shops, and restaurants.
The apartment itself was spacious, clean, and well-equipped. The full kitchen was a huge plus for preparing meals, and the air conditioning made the stay very comfortable. Great value for money compared to other options in the area.
Other highlights: strong Wi-Fi, modern décor, and a quiet atmosphere despite being so central. I would highly recommend this property to anyone visiting London—ideal for both short and extended stays.
Sapna
Stayed 1 night in Nov 2025
Verified
8/10 Good
Victoria
2025/8/22
Liked: Cleanliness, communication
Excellent location.
Victoria
Stayed 5 nights in Aug 2025
Verified
10/10 Excellent
julie
2022/10/11
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great flat for our stay. Easy checkin and checkout.
julie
Stayed 6 nights in Sep 2022
Verified
4/10 Poor
VIVEK
2025/7/16
Disliked: Cleanliness, room comfort, communication
Very small place although great location.
Extremely small place located on the second floor with super narrow stairs. I booked an apartment to feel spacious but in hindsight a hotel room would’ve been cheaper & better.
VIVEK
Stayed 4 nights in Jul 2025
Verified
10/10 Excellent
HIROTO
2025/8/25
Liked: Cleanliness, amenities, property conditions & facilities, communication
Good!
HIROTO
Stayed 3 nights in Aug 2025
Verified
8/10 Good
Bryony
2022/12/24
Liked: Cleanliness, property conditions & facilities, communication
Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.
Bryony
Verified
6/10 Okay
Adrian
2025/4/3
This property is a lot smaller than what the pictures lead to, I think it was overpriced for the space and amenities we got. Everything is small and very basic.
Adrian
Stayed 3 nights in Mar 2025
Verified
6/10 Okay
Michael
2022/7/17
Disliked: Communication
Mixed bag, this place. We stayed for 2 weeks.
Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC
CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed
Michael
Stayed 14 nights in Jul 2022
Verified
4/10 Poor
Scott and Nancy
2025/7/19
Disliked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is so worn out and ridiculously hard to find. The hotel several doors down is the check in spot, but you’ll have to struggle to find that information. The listing photos are very old and not an accurate representation of the flat- there’s so much wear and tear, it’s a bit shabby. There are doors to the front and back that would be pleasant if they opened and there was trash and dirt everywhere outside. Breakfast isn’t even included despite the high price of the flat.
Scott and Nancy
Stayed 3 nights in Jul 2025
Verified
10/10 Excellent
Michiko
2025/6/28
Liked: Cleanliness, room comfort, communication
Great Location & Great AC!
Apartment was great for me and my 2 kids (19 & 15).
Pros:
-Location to Paddinton station (across the street)
-Good Kitchen (small fridge, stove, microwave, sink)
-Dining Table w/4 chairs
-Washing machine (laundry)
-3 beds (1 Double, 1 twin, 1 trundle)
-small couch, 2 tv's
-Grocery stores nearby & Kensington Park is walkable distance
-GREAT Air Conditioning!!
-Very nice staff!! (especially Shah at the front desk)
Cons:
-Kitchen did not have cooking pans, soup bowls, limited eating utensils, no cooking utensils (I ended up purchasing at Argos nearby)
- Flat #4 is only accessible by stairs
Overall, our stay was great. I would recommend it to families. It was really nice for getting around since it was across from Paddinton Station. There are several restaurants (Italian, Lebanese, British, Steakhouse, Mcdonald's, coffee shops).
Michiko
Stayed 6 nights in Jun 2025
Verified
10/10 Excellent
Don
2023/6/8
Liked: Cleanliness, room comfort, communication
A nice flat for the family
The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering.
Overall, a very good stay. And we would enjoy staying again.
The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.
Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.
Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.
Ciara Ann
Verified
2/10 Terrible
Kurt
2024/7/6
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I requested first floor apartment and was told I would get one because my wife cannot walk up steps but they put us in the third floor. I had to find another place and pay a lot more. They refused to give he a full refund because of their mistake.
Kurt
Stayed 4 nights in Jun 2024
Verified
4/10 Poor
Tracey
2023/1/6
Liked: Cleanliness, communication
Not good
Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.
La habitación estaba limpia, el lugar estaba bastante bien ubicado y el servicio muy atento. Sin duda un buen lugar para salir a explorar la ciudad.
Francisco Javier
Stayed 4 nights in Apr 2026
Verified
10/10 Excellent
Jeferson
2026/2/11
Liked: Cleanliness, amenities, communication
Foi tudo bem!
Jeferson
Stayed 7 nights in Dec 2025
Verified
6/10 Okay
Sonia
2025/12/28
Disliked: Communication
Habría que mejorar los colchones, el baño y los muebles necesitan una reforma. Lo más incordioso es tener que subir 4 pisos, es muy pesado. En general hemos estado bien y la situación es buena con la estación de paddinton y los autobuses a 5 minutos.
Sonia
Stayed 3 nights in Dec 2025
Verified
10/10 Excellent
Kiersti Anette
2025/12/7
Liked: Cleanliness, amenities, communication
Perfekt beliggenhet, sentralt men likevel en rolig gate. Få minutters gange til undergrunnen og buss. Lys leilighet, godt renhold. Kommer gjerne tilbake.