「Staff were very friendly & helpful. Rooms more spacious than many alpine hotels. Breakfast a little basic but had everything we needed. Spa area very nice.」
「When making the booking, we paid extra for bed linen and towels. Upon arrival, neither bed linen nor towels were present in the apartment, which we immediately reported to you. Unfortunately, it took a long time before we received any response.
When you eventually replied, you acknowledged that the ordered bed linen and towels could not be delivered due to problems with your vehicle. We were then asked to solve the problem ourselves by renting linen elsewhere in town, which we find completely...
「Des puces de lit ont été retrouvés dans la chambre. Un changement de chambre a eu lieu mais aucunes excuses n’a été formalisé. Je trouve ça vraiment dommage étant donné que j’ai choisi cet hôtel en pensant faire le choix de la qualité.
Autre point, la caution de 300€, je n’ai jamais eu à faire à ce type de transaction pour un hôtel, une prise d’empreinte de la carte oui, mais un bloquage de ce montant non. Je n’ai pas été mis au courant avant la réservation, et que de choisir d’utiliser mon Amex...
