I had booked this resort because it was family friendly, had water slides, and an arcade. My kids are at an age where they get bored quickly with just a pool. First, the “arcade” is falsely advertised. There is no arcade. There is a small game room with pool table, electronic games, and a set of outdoor ping pong tables. But don’t expect to use the pools, water slides, game room, or ping pong tables after 8pm or before 8am. They lock everything up. It’s Vegas, I guess we are supposed to entertain ourselves?
Kid activities aside, the resort was dirty. Dust was around the floor boards from weeks of being uncleaned, the hallways and elevators were littered with debris, and light fixtures had dust and spider webs on them. The floors in our suite hadn’t been cleaned in our room since the last guest. I brought this to the attention of the front desk and after a 10 day stay, the floors STILL were not swept or mopped from the last people staying there. They were sticky with hair everywhere. My kids feet were black on the bottom every night if they didn’t wear socks or shoes. Our bathroom also didn’t have toiletries in it until the 2nd night. It was like our room hadn’t been completely cleaned after the last guests. I understand people make mistakes and oversights happen, but for the error to never be corrected after mentioning it 3 different times? That’s poor service.
We have always enjoyed our stays with Hilton but this time was incredibly disappointing.