池畔酒吧

庫塔天堂飯店 的評分

5 out of 5

評論

8.2

非常好

10 分,有夠讚;1002 則評論中有 411 則" "
8 分,不錯哦;1002 則評論中有 361 則" "
6 分,一般般;1002 則評論中有 129 則" "
4 分,不太好;1002 則評論中有 62 則" "
2 分,很糟糕;1002 則評論中有 39 則" "

8.2/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

Ching Yin

喜歡:員工素質
於 2023 年 7 月住了 8 晚
Rio Yudha, Ecommerce Manager , Kuta Paradiso Hotel 於 2023年8月4日回覆
Dear Ching yinThank you for taking the time to share your feedback. We appreciate your honest rating and value your opinion.While we are glad to hear that your experience with us was satisfactory, we also want to understand how we can improve and provide a better experience for our guests. If there are any specific aspects of your stay that you feel we can work on, please don't hesitate to let us know. Your comments are invaluable in helping us identify areas for improvement.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any future plans to visit the area again, please feel free to reach out to us for any assistance or special requests you may have.Thank you once again for staying with us, and we hope to see you again soon.Best regards,

10/10 有夠讚

KUN I

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
價格親民的四星飯店
物超所值,cp值高
於 2023 年 1 月住了 1 晚
General Manager. 於 2023年1月30日回覆
Dear Kun Thank you for taking the time to write a review. we are glad that you enjoyed your stay at Kuta Paradiso Hotel. we are waiting to welcome you here at Kuta Paradiso Hotel. Sincerely yours.

10/10 有夠讚

CHUN PONG

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好的洒店家庭
於 2020 年 3 月住了 3 晚

4/10 不太好

HenryHou

親子旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
我們包住了兩房,但兩房設施不一;一房的保險櫃是舊款,另一房的保險櫃卻是全新的。一房的冰箱殘舊丶櫃門鬆脫難以關上,另一房間的冰箱則全新。然而,兩房還是有共通特點:衣掛全部生鏽(即使要求替換,送來的衣掛更殘舊更多鏽跡…)。房間食物會無故減少:試過冰箱內的酒瓶被打開、也試過放在桌面上的曲奇兩三天內少了一半!每天都會有一些日常用品漏添(如支裝水、沐浴液等)。酒店打著五星旗號,可是相關設施和服務只達三星至二星半水平。最糟透的是,我們前一天預訂酒店送機服務,還特別交代因為要早起可能會稍遲10至15分鐘,結果是遲了,但遲的原因主要是check out時店員查房時間長,但接送的司機竟對我們說不接送我們,因為我們不守時!最後,我們要求退款,司機才萬般不願的接送我們至機場,這是有史以來最糟糕的體驗,完全沒有賓至如歸的感覺還真是第一次體會到呢!
於 2019 年 12 月住了 5 晚

10/10 有夠讚

真實旅客

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
飯店很大,早餐種類繁多,吃的滿足,外面不同料理餐廳很多,離SOGO 近。
於 2019 年 10 月住了 4 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
太老舊了,水管有點塞住,水流的很慢,床墊也是整個陷下去,靠近馬路的房間會聽到酒吧音樂,不太好入睡。
於 2019 年 10 月住了 3 晚

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A good hotel with fantastic service
It's a good hotel with fantastic service at a good place. Near a famous bar area, and all the staff are very kind and provided a professional service. They will just keep trying their best to solved all my questions.
於 2019 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除了飯店老舊了點,櫃臺工作人員沒有笑容之外,一切都很好.
於 2019 年 10 月住了 2 晚

10/10 有夠讚

Kate

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
這間酒店坐落熱鬧地段,出酒店門口,街道兩旁都是不同的食店,還有我最喜愛的按摩,附近有不同收費的,我選擇門面靚靚,有很多外國人幫襯,而價錢中規,太便宜唔敢入,師傅手勢好好,每天都去不同的地段歎按摩。而這酒店是古舊,房間大,廁所又大,很舒適,早餐好多款式,食飽飽,一切很好。
於 2019 年 7 月住了 4 晚

6/10 一般般

Lisa

喜歡:員工素質
還可以
浴室有霉味,優點是位在Kuta的主要街道,逛街、吃飯、按摩,應有儘有!
於 2019 年 6 月住了 1 晚

4/10 不太好

真實旅客

於 2019 年 5 月住了 6 晚

8/10 不錯哦

TSAICHIH

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
豐富的早餐 舒適的住房空間 泳池也還不錯
於 2019 年 5 月住了 5 晚

10/10 有夠讚

Eric

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
員工服務態度有善,自助早餐還可,位置十分方便,5分鐘步行可達商場和沙灘,酒店很舊,像古堡,房間很大~
於 2019 年 4 月住了 4 晚

8/10 不錯哦

Marco

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚
Marketing communication executive 於 2019年1月11日回覆
Thank you

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
Excellent seaside hotel with excellent services qty!!
於 2018 年 12 月住了 5 晚
Marketing communication executive 於 2019年1月11日回覆
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很氣派的度假飯店
很氣派的度假飯店,在庫塔熱鬧街道旁,但到庫塔沙灘要走一小段,但也沒有太大困擾!
於 2018 年 9 月住了 2 晚
MARKETING COMMUNICATION EXECUTIVE 於 2018年10月1日回覆
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

2/10 很糟糕

Moldovan

情侶出遊
不喜歡:整潔度和住宿環境和硬體
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

YOSHIMASA

家庭旅遊
喜歡:員工素質
部屋は十分な広さで快適。 プールもあって過ごしやすい時間でした。 ベランダや樹々に来たリスがとても可愛かった 少し古さが目立ちました、
於 2024 年 4 月住了 2 晚

8/10 不錯哦

ROBERT,THORNBURY

喜歡:整潔度、員工素質和設施服務
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
於 2024 年 4 月住了 8 晚

6/10 一般般

Sri

喜歡:設施服務
The building needs to be upgraded.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Glenda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Marco,Perry

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Safe and people are really nice. Close to ATM and restaurants.
於 2024 年 4 月住了 7 晚

10/10 有夠讚

KYEONGHO

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Timothy

團體旅遊
不喜歡:員工素質
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Hiroki

喜歡:整潔度和員工素質
Staff are so good
於 2024 年 4 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear HirokiThank you for your recent stay at Kuta Paradiso Hotel. We're thrilled to hear that our staff left a positive impression on you during your time with us.Our team takes great pride in providing exceptional service to our guests, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your kind words to our staff members, as they serve as motivation to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 有夠讚

Lee Khek

喜歡:整潔度、員工素質和住宿環境和硬體
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
於 2024 年 4 月住了 3 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,

8/10 不錯哦

BEE KIAN

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
於 2024 年 4 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,

10/10 有夠讚

Patricia,Virginia Beach

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great value.
於 2024 年 4 月住了 2 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,

4/10 不太好

Katherine Louise

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 8 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 有夠讚

Viv

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 3 月住了 11 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear VivThank you for your perfect rating! We're delighted to know that you had an exceptional experience at Kuta Paradiso Hotel.If you have any further comments or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 不錯哦

Kamni

於 2024 年 4 月住了 4 晚

10/10 有夠讚

Joseph

喜歡:員工素質、設施服務和住宿環境和硬體
Very relaxing atmosphere and walkable
於 2024 年 3 月住了 7 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear JosephThank you for sharing your feedback. We're delighted to hear that you found our hotel to have a very relaxing atmosphere and that you appreciated its walkable location.If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to welcome you back for another relaxing stay in the future.Warm regards,

10/10 有夠讚

Elena

於 2024 年 4 月住了 5 晚

8/10 不錯哦

SABINA

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spa: dirty - towel not changed after use, too expensive, cold... Noise: kids loud in the pool Kids wondering around with plates, touching food. Suggestion: prepare a note for parents with kids ( put in your hotel card) 1. To control their kids noise 2. Kids under 10 years should Not walk around food and touch everything.
於 2024 年 3 月住了 9 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear SabinaThank you for staying at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We sincerely apologize for the unsatisfactory experience you had at our spa and the inconvenience caused by noise disturbances in the pool area. Your feedback regarding the cleanliness of the spa and the behavior of children in the dining area is concerning, and we take these matters seriously.Please rest assured that we will address the issues you raised with our spa and pool management teams to ensure that proper standards are maintained, and necessary improvements are implemented.Your suggestion regarding a note for parents with children is appreciated, and we will consider implementing such measures to ensure a pleasant experience for all our guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely yours,

10/10 有夠讚

Melissa

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful spot!
於 2024 年 4 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear MelissaThank you so much! We're thrilled to hear that you found our hotel to be a beautiful spot. Your appreciation means a lot to us, and we hope to welcome you back soon for another wonderful stay.Best regards,

8/10 不錯哦

Nesiba

團體旅遊
喜歡:員工素質和設施服務
Hotel need definitely upgrade
於 2024 年 3 月住了 8 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear NesibaThank you for your feedback regarding your recent stay at Kuta Paradiso Hotel.We appreciate your input, and we apologize for any inconvenience caused by the need for upgrades at our hotel. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our facilities and services.Please know that we are actively working on plans for renovations and upgrades to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,

8/10 不錯哦

Michael

情侶出遊
喜歡:員工素質
Facility was dated and required a lot of external maintenance to fix the building. Paint, stucco fixes etc. Black mold of exterior of the building at pool bar.
於 2024 年 3 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear MichaelThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We sincerely apologize for any inconvenience caused by the dated facilities and the need for external maintenance during your stay. Your comments regarding the condition of the building, including issues such as paint and stucco fixes, as well as black mold, are concerning, and we take them very seriously.Please rest assured that we are actively addressing these maintenance issues to ensure the safety and comfort of our guests. Your feedback has been shared with our maintenance team for immediate action.We appreciate your understanding and patience in this matter, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 有夠讚

ANDREW

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Paradiso although needing a little TLC is clean and comfortable. The staff are super friendly and everyone from security to the cleaners are always smiling and saying hello whenever near them. Would throughly recommend.
於 2024 年 3 月住了 8 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear Andrew Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and comfortable, and that our staff provided you with exceptional service throughout your stay.Your recommendation means a lot to us, and we appreciate your kind words about our friendly team. We'll certainly take your feedback about the property into consideration as we strive to continuously improve our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 有夠讚

Branko

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved it, after six times in Bali this was the best one
於 2024 年 3 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月28日回覆
Dear BrankoThank you for choosing Kuta Paradiso Hotel for your recent stay in Bali, and for taking the time to share your feedback with us. We're thrilled to hear that your experience with us was the best one yet, especially after six visits to Bali.It's wonderful to know that we exceeded your expectations, and we're delighted that you loved your time with us. Your satisfaction is our top priority, and we're grateful for your continued loyalty.We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 有夠讚

Yvonne

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff
於 2024 年 3 月住了 14 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月25日回覆
Dear YvonneThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with the service provided by our staff during your stay, and we appreciate your generous rating of 5 out of 5.Your kind words will be shared with our team, as they serve as encouragement to continue delivering exceptional service to our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

8/10 不錯哦

MOTOHIRO

團體旅遊
喜歡:整潔度、員工素質和設施服務
大変よかったと思っています。
於 2024 年 3 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月25日回覆
Dear MotohiroThank you for your feedback. We're pleased to hear that you had a very good experience during your stay at our hotel. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We're always looking for ways to enhance our guests' experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

8/10 不錯哦

Laura

喜歡:整潔度、員工素質和住宿環境和硬體
Very friendly staff
於 2024 年 3 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月25日回覆
Dear LauraThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We're delighted to hear that you found our staff to be very friendly during your stay.Your kind words will be passed along to our team, as they strive to provide exceptional service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 有夠讚

Anshul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel to stay in Bali
於 2024 年 3 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月25日回覆
Dear AnshuiThank you for choosing Kuta Paradiso Hotel for your stay in Bali. We're pleased to hear that you enjoyed your time with us.Should you plan to visit Bali again, we look forward to welcoming you back to our hotel.Best regards,

8/10 不錯哦

HITOSHI

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
深夜に到着 空港からのタクシーにボラれて最悪のスタートになった旅行 のんびりと過ごせて良い旅行になりました 数日過ごすのには良いがレストラン等 敷地内や周辺の情報不足で退屈になり 旅行の後半はクタビーチに移動しました。良い場所ですが宿泊客が少なく 経営的に大丈夫なのか心配です。
於 2024 年 3 月住了 2 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear HitoshiThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're sorry to hear that your trip got off to a bad start due to the taxi situation upon arrival. We understand that this experience can be frustrating, and we apologize for any inconvenience caused.We're glad to hear that you were able to spend some relaxing time during your stay. However, we apologize for any lack of information about the site and surrounding area, which may have impacted your overall experience. Your feedback is valuable to us, and we will work to improve our communication and provide more comprehensive information for our guests in the future.Regarding your concerns about the number of guests and the financial viability of the hotel, please rest assured that we are constantly monitoring and adjusting our operations to ensure sustainability and provide the best possible experience for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely yours,

10/10 有夠讚

Marianne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年4月23日回覆
Dear MarianneThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience at Kuta Paradiso Hotel.If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 不錯哦

ANDREW,MIAMI SPRINGS

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月21日回覆
Dear AndrewThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We're glad to hear that you had a positive overall experience during your stay. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.We hope to have the opportunity to welcome you back in the future and strive to earn a perfect score on your next visit.Sincerely yours,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 有夠讚

Shelly

喜歡:整潔度和員工素質
Was only at the property for a few hours. Room was okay very dated. Staff friendly. Area very convenient a lot of dining options close to beach and shopping centres.
於 2024 年 3 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月21日回覆
Dear Shelly,Thank you for taking the time to share your experience at Kuta Paradiso Hotel, despite your brief stay. We appreciate your feedback and are glad to hear that you found our staff to be friendly and enjoyed the convenient location with various dining options nearby.We apologize if the room did not fully meet your expectations in terms of being dated. Your comments are valuable to us as we continuously strive to improve our facilities and services.Should your travels bring you back to the area, we hope to have the opportunity to welcome you again for a more extended stay.Best regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 一般般

Dirk

喜歡:整潔度、員工素質和設施服務
Nettes Hotel. Wir wurden direkt in ein Zimmer mit Poolblick geupgradet. Frühstück war super. Fitnessraum brauchbar. Leider war die Klimaanlage zu kühl eingestellt. Die Temperatur liess sich nicht regulieren, wohl ein Systemdefekt. In der Nacht war es zu kalt.
於 2024 年 3 月住了 1 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月18日回覆
Dear DirkThank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall experience, including the room upgrade, breakfast, and the usability of our fitness room.However, we sincerely apologize for the inconvenience caused by the air conditioning issue in your room. It is regrettable that the temperature could not be regulated properly, leading to discomfort during your stay. Please rest assured that we take your feedback seriously, and we will investigate the system to address any defects promptly.Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to resolve this issue. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely yours,

6/10 一般般

Rodney john

喜歡:員工素質
於 2024 年 3 月住了 6 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月14日回覆
Dear Rodney John,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We appreciate your honesty and value your feedback. We're sorry to hear that your experience with us was not entirely satisfactory. Your feedback is important to us, and we will use it to identify areas where we can improve and enhance our services.If there are specific aspects of your stay that you feel we could have done better, we would appreciate hearing more details so that we can address them accordingly.Once again, thank you for choosing Kuta Paradiso Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 有夠讚

Muharrem

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Hotel was Fantastic! Great staff. Awesome Pool. Breakfast was loaded. Kuta however can be a little overwhelming. All stores and constantly wanting you to come in and buy buy buy. The Hotel was a great way to escape the hustle of Kuta. Loved the Pool - Loved the Staff
於 2024 年 2 月住了 9 晚
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 於 2024年3月14日回覆
Dear Muharrem,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your fantastic feedback with us!We're thrilled to hear that you had a wonderful experience during your stay with us. It's delightful to know that you found our staff to be great, our pool to be awesome, and our breakfast offerings to be plentiful. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad that we could meet and exceed your expectations in these areas.We understand that Kuta can be overwhelming with its bustling atmosphere and constant commercial activity. We're pleased that our hotel provided you with a peaceful escape from the hustle and bustle, allowing you to relax and unwind in our serene environment.Thank you once again for your kind words and for choosing Kuta Paradiso Hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel