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吉隆坡麗思卡爾頓飯店的評分

5 out of 5
吉隆坡麗思卡爾頓飯店
168 Jalan Imbi, Kuala Lumpur

評論

8.8

有夠讚

10 分，有夠讚；1002 則評論中有 621 則" "
8 分，不錯哦；1002 則評論中有 228 則" "
6 分，一般般；1002 則評論中有 80 則" "
4 分，不太好；1002 則評論中有 39 則" "
2 分，很糟糕；1002 則評論中有 34 則" "

9.0/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

De

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Steve

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間寬敞整潔。 員工服務態度佳。 物有所值。
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Maria

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Yuen Pong

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Chi Ho

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 4 晚

8/10 不錯哦

LUP HO

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hotel promised to pack our breakfast on last morning of stay due to an early flight. However, breakfast bags never arrived at 6:00 AM as scheduled.

6/10 一般般

Chungchieh

商務旅客
喜歡：整潔度和客房舒適度
於 2022 年 11 月住了 3 晚

8/10 不錯哦

Wai Kin

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenience location, only the breakfast place can not be booked, which is not suitable for morning meetings
於 2022 年 10 月住了 5 晚

10/10 有夠讚

Chungchieh

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good service
於 2022 年 10 月住了 4 晚

10/10 有夠讚

Che Hung

情侶出遊
喜歡：整潔度和住宿環境和硬體
環境舒適，員工服務態度十分良好，下次一定會次入住。 事實上，水準已達五星或以上
於 2022 年 9 月住了 2 晚

8/10 不錯哦

lai kuen pat

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 4 晚

10/10 有夠讚

Ying Woon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect hotel in reasonable price
The room is big and clean. Location is perfect ! Staffs are very friendly and helpful.
於 2020 年 2 月住了 3 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
這次的吉隆坡農曆年之旅，特別謝謝Ritz-Carlton 的Jessica Goh的熱情歡迎，也成了我們一家人的好朋友。
於 2020 年 1 月住了 4 晚
Duty Manager 於 2020年1月31日回覆
Dear Sir or Madam, Thank you very much for your kind feedback. We will share to Jessica for your compliment Thank you

8/10 不錯哦

Joo-Tiat

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯，交通位置方便
於 2019 年 11 月住了 1 晚
Natalie Tan 於 2019年12月9日回覆
Dear M/M Joo-Tiat, Warmest Greeting from The Ritz-Carlton, Kuala Lumpur. Thank you for your kind review and we are glad to you find the location of the hotel convenience on accessing to areas of your visit. We sincerely hope that you had a great time enjoying this beautiful Kuala Lumpur City. We are looking forward to welcome you back in the near future. Thank you and have a wonderful day.

10/10 有夠讚

INGRID，HONG KONG

喜歡：整潔度、員工素質和住宿環境和硬體
This is a very nice 5 stars Beautiful hotel !! CLEAN & ROOM IS SPACIOUS COMFORTABLE!! The Staffs are All good the male at the Reception . And Especially the MANAGER AT THE COFFEE SHOP - BREAKFAST, SIVARAJA. ... & the other young male Malay senior . And a Malay Waitress with hair tied up whom she works near the Sofa .... she is very responsible !!! ALL STAFFS ARE SO HELPFUL & FRIENDLY !! And the BUFFET IS SUPER !! The best I had in KL .. I stayed in different 5 Stars hotels In the past 10 years while I visited KL !! I would definitely recommend my friends to stay here !!!
於 2019 年 11 月住了 1 晚
Duty Manager 於 2019年12月10日回覆
Thank you for taking your time to share your feedback with us. We will have it share the the team and the specific person that mentioned. Thank you and have a nice day

10/10 有夠讚

tong

於 2019 年 10 月住了 2 晚

4/10 不太好

CHUI KING

不喜歡：整潔度、員工素質和住宿環境和硬體
失望
酒店好舊，位置於後街，晚上回去很静，早餐只有三星酒店水準，不見意加錢買早餐！
於 2019 年 10 月住了 1 晚
Duty Manager 於 2019年12月10日回覆
Thank you for choosing us and appreciate you for taking your time to share you feedback.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 8 月住了 5 晚
Natalie Tan - Duty Manager 於 2019年10月8日回覆
Dear Sir / Madam, Warmest Greeting from The Ritz-Carlton, Kuala Lumpur. Thank you for your lovely review. We are glad to know that you have enjoyed your stay with us and we sincerely hope that you had have a wonderful time at this beautiful Kuala Lumpur City. We are looking forward to welcome you back in the near future. Thank you and have a great day !

10/10 有夠讚

Shin-Hong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful hotel
The location of Ritz-Carlton is great, very close to shopping centers. The front desk is helpful and nice. My room is on the 17th floor, spacious and comfortable. I will definitely stay in this hotel for my next visit to Kuala Lumpur.
於 2019 年 8 月住了 4 晚
puiman 於 2019年8月25日回覆
Thank you for staying with us. Great to know you have enjoy your stay with us. Hope to see you again.

8/10 不錯哦

Wai Yee Didi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
價錢貴了很多又不包早餐
於 2019 年 6 月住了 2 晚
Duty Manager 於 2019年7月19日回覆
Thank you for taking your time to share your feedback. We looking forward to welcome you back in the future. Thank you

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的飯店
這個飯店在很多細節上有注意 入住體驗很好
於 2019 年 3 月住了 3 晚
Natalie Tan - Duty Manager 於 2019年3月18日回覆
Dear Sir / Madam, Warmest Greeting from The Ritz-Carlton, Kuala Lumpur. Thank you for your kind review and we are glad to know that you have enjoyed your stay with us. We sincerely hope that you have had a great time at this beautiful Kuala Lumpur City. We are looking forward to welcome you back in the near future. Should you require further assistance, please do not hesitate to contact us. Thank you and have a wonderful day.

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
地點好,車很塞,在最熱鬧地區
於 2019 年 3 月住了 1 晚
Natalie Tan - Duty Manager 於 2019年3月18日回覆
Dear Sir / Madam, Warmest Greeting from The Ritz-Carlton, Kuala Lumpur. Thank you for your kind review. We are glad to know that you have had like the location of the hotel which find it convenience for your good stay with us. We sincerely looking forward to welcome you back in the near future. Should you require further assistance, please do not hesitate to contact us. Thank you and have a great day.

6/10 一般般

真實旅客

喜歡：員工素質
Good service but hardware can be improved
This hotel is not new and it doesn’t give you the sparkle clean feel. Service is good, staffs are attentive when you are back to hotel. The buffet brunch in the library is a disappointment. Food is not a five star hotel qulity. Oysters are not fresh, bbq on stick is dry and pasta is over cooked with excessive spices.
於 2019 年 1 月住了 4 晚
Mark Anthony Ulit - Duty Manager 於 2019年1月11日回覆
Dear Mr./Ms. Anonymous, Warmest Greetings from The Ritz-Carlton, Kuala Lumpur! Thank you for your time for giving us your feedback. We are very disappointed that we did not meet the level of service that you deserve. Rest assured that it will be highlighted to the department involve for proper action. Thank you and have a great day!

10/10 有夠讚

真實旅客

於 2018 年 12 月住了 2 晚
Mark Anthony Ulit - Duty Manager 於 2018年12月17日回覆
Thank you for your feedback. We look forward to stay with us again.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚
Mark Anthony Ulit - Duty Manager 於 2018年12月17日回覆
Thank you for your feedback. We look forward to stay with us again.

10/10 有夠讚

Eugene，Hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We stayed in three room suite this this time. There are total 3 rooms, 5 toilet, 1kitchen. Super comfortable and clean. Staffs are nice and helpful. Love staying there!!
於 2018 年 9 月住了 2 晚
Duty Manager 於 2018年11月16日回覆
Thank you very much for your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 5 晚
Duty Manager 於 2018年10月10日回覆
Thank you for your review!

10/10 有夠讚

Yuting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Duty Manager 於 2018年10月10日回覆
Thank you for your review!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff is friendly and helpful, location is very good and convenient.
於 2018 年 9 月住了 2 晚
Duarte Guerra 於 2018年10月10日回覆
Thank you for your review!

10/10 有夠讚

Tsing Lin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 4 晚
Jeannie Koh - Duty Manager 於 2018年9月25日回覆
Dear Lin, Thank you for staying with us

8/10 不錯哦

lai yung cannis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good locations
good locations
於 2018 年 9 月住了 2 晚
Pui Man -Duty Manager 於 2018年9月17日回覆
Warmest Greetings from The Ritz-Carlton, Kuala Lumpur! Thank you for the feedback,i am looking forward to see you again.

8/10 不錯哦

lai kuen pat

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 2 晚
Assistant Front Office Manager 於 2018年9月1日回覆
Dear Valued Guest, Thank you very much for your review! Best Regards, Duarte Guerra

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Everything in the hotel was very good. Beautiful room. great location, staff were very friendly. Except there was a big cockcroach in the room.
於 2018 年 7 月住了 1 晚
Assistant Front Office Manager 於 2018年9月1日回覆
Dear Sir or Madam, Thank you very much for your response. We do apologize for the incident that happened and are currently reviewing this situation between our Housekeeping and Maintenance team. Hope to have the pleasure to welcome you back, Best Regards Duarte Guerra

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great sraff and services
great sraff and services very helpful and polite professional and with great courtsey
於 2018 年 7 月住了 1 晚
Jeannie Koh 於 2018年7月19日回覆
Thank you for your comment. Great to hear that you enjoying your stay with us.

10/10 有夠讚

Suzanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staffs are very friendly and helpful. The evening brownies are very thoughtful and warm. The butler system is also very nice. The most impressive is one of them leave me a note on the table, this really warm my heart. I appreciated it.
於 2018 年 6 月住了 3 晚
Assistant Front Office Manager 於 2018年7月1日回覆
Dear Ms. Suzanne, Thank you very much for your feedback! Hope to welcome you back soon, Duarte Guerra

10/10 有夠讚

Sunny，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good services, polite and convenience.
於 2018 年 6 月住了 4 晚
Duarte Guerra 於 2018年6月19日回覆
Dear Guest, Warm Greetings from The Ritz-Carlton, Kuala Lumpur! We truly appreciate your feedback and am happy to know that your stay was comfortable and memorable, Hoping to welcome you back, Best Regards,

8/10 不錯哦

Lai cheung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
早餐，不吸引
於 2018 年 3 月住了 3 晚
Mark Anthony Ulit - Duty Manager 於 2018年3月29日回覆
Thank you for your feedback. Looking forward to stay with us again.

8/10 不錯哦

Wai Ip

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
可以再試
非常好的地點，只是比較有一點舊，員工服務態度很好。
於 2018 年 2 月住了 3 晚
Mark-Duty Manager 於 2018年3月5日回覆
Thank you for your feedback. Looking forward to stay with us again.

10/10 有夠讚

F，China

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent service and condition of hotel
Excellent condition of hotel and superb services all round, if I would want improvement, it'll be the pressure on the handheld shower, otherwise everything is excellent as always
於 2017 年 12 月住了 4 晚
Mark 於 2017年12月13日回覆
Thank you for your feedback. We hope that you'll be staying with us again.

10/10 有夠讚

ShengChun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
床型沒有按照需求準備好，美中不足

10/10 有夠讚

yiwei，日本东京

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒 服务好 装修的真的很高大上 有桑拿房很棒

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
Average
The Wi-Fi connection is poor.

10/10 有夠讚

CHE YI，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的住宿體驗，飯店重新裝潢，交通位置方便
這次選擇The Ritz-Carlton, Kuala Lumpur有著非常棒的住宿體驗，飯店剛在2016/5重新裝潢完成，地點位於金三角的中心，步行至巴比倫購物中心及十號胡同皆五分鐘能抵達，附近鄰近武吉士站，飯店門口有排班的計程車，去哪邊都方便．

8/10 不錯哦

Ming on Dorothy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

lin，tw

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很舒服的飯店.還想再去.推薦大家都去. 早餐也很不錯. 服務人員很有禮貌.都會笑笑的待人 很舒服的飯店.還想再去.推薦大家都去. 早餐也很不錯. 服務人員很有禮貌.都會笑笑的待人

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
方便舒適的酒店
酒店位置非常好！附近有大型商場。客房舒適。酒店服務員有禮！整體不錯。

6/10 一般般

TC

不喜歡：住宿環境和硬體

8/10 不錯哦

Florence，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Convenience for shopping, excellent service.
Very good service and nice hotel, this is our forth time staying in this hotel. Always recommend to my friends.

10/10 有夠讚

Anita，Oslo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
All staff are extremely friendly and well trained in their areas. good food, cleaned room, towels changed two times each day, very often changed bed sheets and pillow cases, a very high standard hotel, good rates.