Dear Wai,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We hope to welcome you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

Dear Changyi,Thank you for your wonderful ratings. We are delighted to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Mohan Raj ThanapalHotel Manager

Dear Siu Moon Leo,Thank you for the great ratings given. We hope you have enjoyed your stay with us, we look forward to welcoming you back again in the near future.Kind regards,Mohan Raj ThanapalHotel Manager

Dear Y H Cynthia,Thank you for your rating! We are honored to have had the opportunity to welcome you to our hotel. We look forward to see you again soon.Kind regards,Mohan Raj ThanapalHotel Manager

Dear Chu Ho,Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.Sincerely,Mohan Raj ThanapalHotel Manager

Dear Anonymous,Thank you for taking the time to complete our on-line questionnaire after your recent stay at the Hilton Garden Inn Kuala Lumpur. It is through this valuable tool that we measure our ability to meet our brand promise and deliver on the products and services as our guests expect.I was concerned that from your comments and ratings generally suggests that our performance on this occasion was not outstanding. Rest assured your feedback has been duly noted and I have addressed your concerns with my management team to ensure we focus on lifting our service levels and attention to detail in the areas you have highlighted. I do apologise that we did not meet all your expectations in all areas on this occasion. I would however encourage you to treat this as an exception rather than a reflection of the hotel. The Team and I look forward to the opportunity of welcoming you back soon.Sincerely,Mohan Raj ThanapalHotel ManagerHilton Garden Inn Kuala Lumpur, Jalan Tuanku Abdul Rahman

Dear Mr Hiu,Thank you for taking the time to complete our on-line questionnaire after your recent stay at the Hilton Garden Inn Kuala Lumpur. It is through this valuable tool that we measure our ability to meet our brand promise and deliver on the products and services as our guests expect.I was pleased to note from your ratings that our service and facilities generally met with or exceeded your expectations.The Team and I look forward to the opportunity of welcoming you back to the Hilton Garden Inn Kuala Lumpur again soon.Sincerely,Mohan Raj ThanapalHotel ManagerHilton Garden Inn Kuala Lumpur, Jalan Tuanku Abdul Rahman

Dear Chi Wai,Thank you for taking the time to complete our on-line questionnaire after your recent stay at the Hilton Garden Inn Kuala Lumpur. It is through this valuable tool that we measure our ability to meet our brand promise and deliver on the products and services as our guests expect.I was concerned that from your comments and ratings generally suggests that our performance on this occasion was not outstanding. Rest assured your feedback has been duly noted and I have addressed your concerns with my management team to ensure we focus on lifting our service levels and attention to detail in the areas you have highlighted. I do apologise that we did not meet all your expectations in all areas on this occasion. I would however encourage you to treat this as an exception rather than a reflection of the hotel. The Team and I look forward to the opportunity of welcoming you back soon.Sincerely,Mohan Raj ThanapalHotel ManagerHilton Garden Inn Kuala Lumpur, Jalan Tuanku Abdul Rahman

Dear Valued Guest, Thank you for leaving us a positive rating! I'm glad you had a great stay and am looking forward to welcoming you back hopefully in the near future! Sincerely, Stephen Magor General Manager

Dear Yen Chun,Thank you for leaving us a positive rating. Glad you had a great stay and am looking forward to welcoming and serving you again next time! Sincerely, Stephen Magor, General Manager

Dear chien-hung, Thank you for leaving us your honest feedback. I regret to hear your experience fell short of your expectations, mainly due to certain amenities and lapses in our housekeeping service standards. We truly apologise for these shortcomings but rest assured your constructive comments will be shared with our team for further improvement. Regarding your specific room request, while we always try our best to accommodate guest requests, these are subject to availability upon arrival but we do apologise for the disappointment this had caused. Having said that, please don’t hesitate to reach out to my team and I, and e-mail us so we may personally assist you regarding this matter. I hope we’ll have another opportunity to welcome you back next time for a renewed stay and with your restored faith in our services. Sincerely, Stephen Magor General Manager

Dear Bella,Thank you for leaving us with a splendid review. I am pleased that you find your stay here pleasant. Glad you liked everything that was provided for you. I look forward to welcoming you back to stay with us again soon. Sincerely, Stephen Magor, General Manager

Dear BO AN, Thank you for leaving us a positive rating and review! I'm glad you enjoyed a pleasant stay with us, and that you found our amenities comfortable and efficient. Regarding certain bathroom amenities such as toothbrushes and shower caps, if I may explain, as Hilton Garden Inn is a focused service hotel catered towards a different target market and priced accordingly, there are limitations to some of our products and offerings that would usually be available for a full service brand. However, you can still purchase these amenities at our Pavilion Pantry. Having said that, I'm happy you still had a positive experience at our hotel and am looking forward to welcoming you back for another stay in the future! Sincerely, Stephen Magor General Manager

Dear Chaim, Thank you for sharing your honest feedback with us. While I'm glad you were satisfied with our facilities, I regret to note that the poor noise levels in our rooms had affected your overall stay. Rest assured your constructive comments are much appreciated and well-noted. I hope we'll be able to welcome you back for a renewed stay next time and with some significant improvements in place. Sincerely, Stephen Magor General Manager

Dear Ray, Thank you for taking the time to write about your recent stay at our hotel. While certain bathroom amenities such as toothbrushes and toothpastes are available on a complimentary basis upon request, if I may further explain, Hilton Garden Inn is one of nineteen brands in the Hilton portfolio. Each brand is designed to cater at different levels in the market and is priced accordingly. Amongst these, we fall into the category of “Focused Service”, hence the limitations of services and amenities follow the hotel model unlike a Full Service Brand. However, I do appreciate your well-meaning comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided. With that said, thank you again for your honest review and I hope we'll get to welcome you back for a much-improved stay in the future. Sincerely, Shane Ingram Hotel Manager

Dear Chang, Thank you for leaving us a great rating and review. I'm glad you had an enjoyable stay with us and I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur in the near future. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a 5-star rating. I'm pleased to note that you enjoyed your stay with us. I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur soon. Sincerely, Shane Ingram Hotel Manager

Dear Pao Chuan, Thank you for your feedback. I'm glad you had a pleasant dining experience at The Garden Grille. Your constructive comments on our accommodation are also much appreciated. I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a fantastic rating. Glad to know you've enjoyed your stay with us. I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a fantastic rating. Glad to know you've enjoyed your stay with us. I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a fantastic rating. Glad to know that you enjoyed your stay with us. I look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Pradeep, Thank you for leaving us with a great rating. Glad to know that you're impressed with our team members' hospitality as well as our facilities. However, please accept our sincerest apologies for the lapse in standards of our room service. Kindly be assured that your feedback regarding this matter has been duly noted and relayed to the relevant departments for further improvements. I hope to have the opportunity to welcome you back to Hilton Garden Inn Kuala Lumpur again for a better experience. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a great rating. I am pleased to hear that you have enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear SHIANG-HUA, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear SHIANG-HUA, Thank you for leaving us with a great review. I am pleased to hear that you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for taking the time to write us with a review of your recent stay. I am pleased to hear that you have enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear YI-SHIN, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear YI-SHIN, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear YIFAN, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear Bryan, Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear CHIH-CHUNG, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again. Sincerely, Shane Ingram Hotel Manager

Dear Chosen-mao, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager

Dear ec, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to our hotel again. Sincerely, Shane Ingram Hotel Manager

Dear Valued Guest, Thank you got leaving us with a great review. I am happy to note that you have enjoyed your stay with us and look forward to welcoming you back to our hotel again soon. Sincerely, Shane Ingram Hotel Manager

Dear Fong Wa, Thank you for leaving us with a great review. I am happy to note that you found our hotel's location to your liking and look forward to welcoming you back to our hotel again soon. Sincerely, Shane Ingram Hotel Manager

Dear Yu-Tsung, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to our hotel very soon. Sincerely, Shane Ingram General Manager

Dear Yan Yan, Thank you for leaving us with a review. I am disappointed to note that you were not impressed with your stay with us. Kindly be assured that we have duly noted your comments for future improvements. We hope for an opportunity to welcome you back to Hilton Garden Inn Kuala Lumpur again soon. Sincerely, Shane Ingram Hotel Manager