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THE FACE Suites Hotel

5.0 star property
Luxury aparthotel with 2 restaurants and 2 outdoor pools

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Photo gallery for THE FACE Suites Hotel

Interior
Gym
Full-size fridge, microwave, dishwasher, electric kettle
In-room safe, desk, laptop workspace, blackout drapes
2 outdoor pools
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Kitchen
  • Outdoor Space

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room, 1 Bedroom

Full-size fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 25 Ping (83 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 1 Bedroom

42-inch LED TV with satellite channels, TV

Superior Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Blackout drapes/curtains
  • 23.89 Ping (79 square meters)
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 23.89 Ping (79 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | Private kitchenette | Full-size fridge, microwave, dishwasher, electric kettle

Premier Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
2 bedrooms
  • 37 Ping (122 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Grand Premier

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
2 bedrooms
  • 30.63 Ping (101 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Blackout drapes/curtains
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 28.95 Ping (96 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Full-size fridge, microwave, dishwasher, electric kettle

Superior Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
2 bedrooms
  • 28.67 Ping (95 square meters)
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Blackout drapes/curtains
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
2 bedrooms
  • 29.51 Ping (98 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LED TV
Washer/dryer
Blackout drapes/curtains
  • Studio
  • 2 bathrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

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About the neighborhood

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • Petronas Twin Towers - 13 min walk - 1.1 km
  • Suria KLCC Shopping Centre - 16 min walk - 1.4 km
  • KLCC Park - 17 min walk - 1.5 km
  • Kuala Lumpur Tower - 19 min walk - 1.6 km
  • Pavilion Kuala Lumpur - 20 min walk - 1.7 km

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Wariseni - ‬4 min walk
  • ‪Mixing Room - ‬4 min walk
  • ‪Cafe: In House - ‬3 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools
This aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches like bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Languages

Chinese (Mandarin), English, Malay

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includes taxes & fees
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Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from March 10 2025 to March 29 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

Does THE FACE Suites Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. One of the pools is closed seasonally each year from August 19 to August 22. One of the pools will be unavailable from March 10 2025 to March 29 2025 (dates subject to change).

Is THE FACE Suites Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at THE FACE Suites Hotel?

Self parking is available for MYR 40 per day. Valet parking is available for MYR 40 per stay.

What time is check-in at THE FACE Suites Hotel?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at THE FACE Suites Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is THE FACE Suites Hotel located?

Located in Golden Triangle, this luxury aparthotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park and Petronas Twin Towers. Suria KLCC Shopping Centre and KLCC Park are also within 1 mi (2 km). Bukit Nanas Station is only a 3-minute walk and Dang Wangi Station is 5 minutes.

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THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 957 out of 1668 reviews
Rating 8 - Good. 490 out of 1668 reviews
Rating 6 - Okay. 121 out of 1668 reviews
Rating 4 - Poor. 62 out of 1668 reviews
Rating 2 - Terrible. 38 out of 1668 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wai Lung

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious service apartment style hotel with washing machine and daily cleanup
Stayed 4 nights in Mar 2025

10/10 Excellent

Sven

Liked: Cleanliness, amenities, property conditions & facilities, communication
😙
Stayed 7 nights in Mar 2025

10/10 Excellent

Huang

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very well
Stayed 4 nights in Feb 2025

10/10 Excellent

claudia

Liked: Cleanliness, room comfort, communication

lovely

Love the location, love the suite ….overall ….manifique
Stayed 3 nights in Nov 2024

8/10 Good

khaled

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean , nice staff , elevator is an issue specially at peak time of checkout
Stayed 2 nights in Dec 2024

10/10 Excellent

Deante

Liked: Cleanliness, amenities, property conditions & facilities, communication
The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Stayed 7 nights in Dec 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at Face apartments a number of times and have always received excellent service
Stayed 1 night in Nov 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Stayed 1 night in Oct 2024

6/10 Okay

Poh Choo

Other than the long wait for check in and the lift, a wonderful stay with my family
Stayed 1 night in Nov 2024

10/10 Excellent

andrea

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent apartment and location for a family of 3 adults. Would stay again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Moynul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Stayed 8 nights in Oct 2024

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
Stayed 5 nights in Dec 2024

8/10 Good

Changsheng

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Accommodation that I would definitely recommend if you are traveling as a family
Stayed 4 nights in Apr 2024

8/10 Good

Ratha

Liked: Cleanliness, amenities
Disliked: Communication
large room
Stayed 5 nights in Nov 2024

10/10 Excellent

Kinga

Liked: Cleanliness, communication
Stunning views, clean pool and friendly staff. Cannot say anything bad about this place- would definitely stay again and recommend to others.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chi Wai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great , staff are friendly and super helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, room comfort, communication
Amazing service and location
Stayed 1 night in Dec 2023

8/10 Good

Senthilnathan

Everything is good
Stayed 5 nights in Jul 2024

8/10 Good

kongkiat

Liked: Amenities
the room which i stayed was a little dark not new
Stayed 5 nights in Nov 2024

10/10 Excellent

Nathan James

Liked: Cleanliness, room comfort, communication
Place is beautiful , centrally located. View of KL tower from our room. Rooftop view beautiful at night. Only downside - no AC in the elevators
Stayed 2 nights in Jul 2024

10/10 Excellent

Hendrick

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good Hotel! Anytime again!
Stayed 6 nights in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Rooms are very spacious, clean, and accessible to MRT and walkable distance to the Petronas Tower. The breakfast buffet is good enough, not a lot of choices but it's complete. The SkyDeck is amazing. We will definitely stay there again.
Stayed 2 nights in May 2024

10/10 Excellent

Shahriman Ariffin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Stayed 1 night in Aug 2024