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Beautiful property. Wonderful service and food.

Beautiful

Great stay at Hotel des Balances. Had a lovely balcony room facing the water. Friendly staff. Comfortable bed. Located in the middle of everything. Highly recommend, pic on the hotel’s balcony.

Super location and great hotel. Very nice rooms spacious and comfortable. Walking distance to everything. Staff was helpful in recommending things to do and where to go.

Amazing

We asked for a lake view room upon reservation and when we arrived, we were upgraded to a suite with not only a lake view, but a balcony. The accommodations were not only spacious and comfortable, but the room was beautifully appointed with an antique desk and dresser, lovely chandeliers, roomy closets and a double sink bathroom. Details and little touches make this hotel special. We received a bowl of fruit, a handwritten note of welcome, and binoculars to enjoy the spectacular views offered...

Everything about our stay was wonderful. We were made to feel right at home. Mark and the staff were extremely friendly and helpful. The hotel is very well cared for and the rooms are comfortable. The common areas are charming and spacious. The restaurant offers great food with generous portions and a nice offering of local and other wines. Mark provided great suggestions for things to do. The ride up the aerial cablecar to Brienzer Rothorn was a highlight, offering exceptional views of...

The room was really spacious and had an awesome lake view. The hotel staff was very friendly and helpful. They give you a free bus pass to use during your stay. You get on right out front and it takes you to the city center or train station in about 15 minutes. Very easy and convenient. After a day of sightseeing it was nice to come back to our room, make some hot tea, and slip into a cozy robe and slippers. I also thought the price of the room was very reasonable considering how expensive...

Great staff and great location! The only problem I had was the toillet in my room had no door! So if you are not comfortable, make sure to ask from staff!

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Walking distance to Old town Luzern

We were very pleased with our 2 night stay in Lucerne at the Cascada. The hotel is a convenient distance from the train station, an easy walk with luggage but far enough away that you can't hear trains. Reception was excellent and was able to get us into our room a couple hours before check-in time. They also were able to put us in a room towards the quiet back side of the building (little to no street noise.) Switzerland uses outlet plugs which are different from anywhere we've been in Europe....

Fantastic location!! Very clean and well maintained. This hotel has the best included hotel breakfast of any that i’ve ever seen! I would stay here again!!

An absolute gem worth the drive!! Originally we thought we would be much (much) closer to Lucerne but we were pleasantly surprised with the town and LOVED the hotel. The bunk beds were great for the kids. The pool was so fun and the breakfast was GREAT. We got in late and the staff waited up for us which we were so grateful for as we got lost heading in from Interlaken. The town was stunning and had this lovely, peaceful atmosphere. We would make the drive again and strongly recommend this...

Very close to the station but quiet. Nice staff and good service.

The hotel manager and front desk team were incredibly kind and helpful. The hotel is beautifully located right in front of a stunning lake and majestic mountains. I accidentally left my computer in an Uber, and the hotel manager and team went above and beyond to help me recover it. I truly appreciated their patience, support, and warm hospitality. I feel so lucky to have stayed at this beautiful hotel, and I will definitely choose it again when I return to visit Lucerne.

We loved this unique boutique hotel! Comfortable, clean, nice people, good convenient area, easily walkable from the train station. Very delicious treat left on our bed upon arrival. I judge a hotel by the shower…is the water very hot, does it trickle or stream, things like that. This hotel had a great shower! There was no air conditioner, but we were fine in early June. Very good breakfast as well.