Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 有夠讚
Kam
家庭旅遊
2023年12月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kam
於 2023 年 12 月住了 3 晚
Gerhard Aicher Area General Manager 於 2023年12月20日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
8/10 不錯哦
真實旅客
2023年12月11日
喜歡:整潔度和住宿環境和硬體
真實旅客
於 2023 年 12 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年12月15日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 有夠讚
Stella Chi
2023年12月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stella Chi
於 2023 年 12 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年12月15日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 有夠讚
Monica Louise
2023年12月4日
Monica Louise
於 2023 年 11 月住了 4 晚
Gerhard Aicher Area General Manager 於 2023年12月15日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 有夠讚
KWOK ON
團體旅遊
2023年12月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
KWOK ON
於 2023 年 12 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年12月5日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
8/10 不錯哦
Gary
2023年10月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gary
於 2023 年 10 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年10月25日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gerhard Aicher Area General Manager 於 2023年10月25日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gerhard Aicher Area General Manager 於 2023年9月22日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
6/10 一般般
真實旅客
2023年9月5日
不喜歡:住宿環境和硬體
入住安排一般,有氣味,酒店比較舊
前面雖沒客人但我們CHECK IN 也等待得比較久。
第一次安排的房間, 一開門已經聞到好大陣霉爛味,開大了冷氣一段時間也接受不了,打前台直線良久也沒人接聽,再下去RECEPTION ,STAFF都是空閒的因沒客人。
要求轉房, 再安排了另一間才沒了氣味的問題。
酒店相對都是比較舊,淋浴花晒水壓小。
只是酒店位置很方便
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
8/10 不錯哦
San Tung
2023年8月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
San Tung
於 2023 年 8 月住了 8 晚
Gerhard Aicher Area General Manager 於 2023年9月5日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
8/10 不錯哦
Chui Ngan Anita
2023年8月28日
Chui Ngan Anita
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年9月22日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
4/10 不太好
Ee Ping
2023年8月6日
Ee Ping
於 2023 年 8 月住了 4 晚
Gerhard Aicher Area General Manager 於 2023年8月28日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
8/10 不錯哦
Lai Yin
2023年7月31日
Lai Yin
於 2023 年 7 月住了 4 晚
Gerhard Aicher Area General Manage 於 2023年8月8日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gerhard Aicher Area General Manager 於 2023年7月10日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
6/10 一般般
Ka Yue Danny
2022年5月4日
喜歡:整潔度
Room is old. The room is big but the bed is small.
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 有夠讚
真實旅客
2020年1月29日
真實旅客
於 2020 年 1 月住了 1 晚
Marco Polo Hongkong Hotel 於 2020年1月31日回覆
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
When you walk into the floor of room that smell is bad. No idea why the hall way has very sticky smell. It makes customer feel uncomfortable. Won’y stay again in the future. Unless building been renovated.
真實旅客
於 2020 年 1 月住了 1 晚
Marco Polo Hongkong Hotel 於 2020年1月14日回覆
Dear guest,
Thank you for taking the time to share your experience with us. Your comment has been well received.
We sincerely apologize for falling short of your expectations, particularly with the unpleasant odor that you have encountered during your recent visit. Rest assured that necessary action has been taken to ensure the smell problem is rectified immediately.
Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.
Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 有夠讚
Choi pan
2019年12月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Choi pan
於 2019 年 12 月住了 2 晚
Marco Polo Hongkong Hotel 於 2020年1月23日回覆
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 有夠讚
Chung Chieh
家庭旅遊
2019年12月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chung Chieh
於 2019 年 12 月住了 2 晚
Marco Polo Hongkong Hotel 於 2019年12月23日回覆
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 有夠讚
真實旅客
團體旅遊, 家庭旅遊
2019年12月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
Marco Polo Hongkong Hotel 於 2019年12月10日回覆
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 有夠讚
真實旅客
商務旅客
2019年11月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常享受我在Marco Polo HK 的住宿
從前台的服務人員登記入住開始,便能感受到親切的對待。真誠待人對於酒店而言是極其重要的,我認為Marco Polo HongKong 做到了這一點!客房的服務都能夠確實的落實並且迅速的為我解決問題!
真實旅客
於 2019 年 11 月住了 2 晚
Marco Polo Hongkong Hotel 於 2019年12月3日回覆
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong