"Overall quite nice. Just the reception seems to be understaff - during our check in (Friday around 1pm) there is only one staff at the reception who has to handle the check in, another guest complaining on their room and the calls from guests room. I have been waiting for 30 mins for the whole process (the staff is very polite and keep saying sorry during the process as our check in keep being interrupted)
Similiar situation happened during our check out. Other than that, everything is very nice. The gym is very well-equipped. Close to the beach"
"Exceptional hospitality from all the staff. Especially Tiffy from the Watercourt and Mook from Veya - they welcomed us and our baby Yau Yau with warmth. Our family enjoyed all our meals and activities at Banyan Tree. I also loved the cycling experience and the wonderful swimming pools. Overall we enjoyed our time here very much and would definitely come again in the future. Recommending this to everyone, especially families with kids! "