Find hotels in Kapahi, Kapaa

"The location and outlook (right in the beach) is great and the price was reasonable. The property and the room felt shabby. Our bathroom door had a hole in it that was just covered up with tape. The staff were a little surly and made me feel awkward asking for anything. "

"Everything was good. The views and location."

"Everything was beautiful. My only issue was when sitting at the pool, I love a staff member to wait on me. The waiter told us about the QR code to view the menu but never came back to take our order. Instead, I had to walk to the bar to order myself and then go back to pick it up. Yes, the walking is good for me -- but I'm on vacation at an expensive resort -- please pamper me. "

"Solid for a Hilton Garden Inn. If you're expecting a resort, you won't find it. But it's great place if you're honest with expectations. Great location for families with beach and playgrounds steps away. "

"This was our second stay at this particular resort and it was lovely other than the weather. "

"Pretty clean but dated. No kitchen. Small fridge. Cafes nearby. Good enough for a late night arrival. Bring ear plugs! "

"My husband & I booked a villa for a month-long stay. He has residual physically difficulties as a result of strokes he suffered in 2006.The first several days were highly stressful. I specifically selected a villa with a roll-in shower. Prior to our departure from CT, I called to confirm the bathroom in our villa was handicap accessible with a roll-in shower. I was advised the reservation did not include these requirements. The reservation was updated to include the requirement. Upon check-in we were advised we were assigned temporary accommodations (2 days) until a unit with a roll-in shower would be available. The villa we moved to on the 3rd day also DID NOT have a roll-in shower. A step-up/in shower is not safe for him. We contacted the front desk to have a supervisor witness the unsafety of him entering & exiting the shower. The maintenance staff made every effort to make the shower in the villa safe but could not. Ultimately, we were moved to a 3rd (upgraded) villa in a much nicer (quieter) section with the required bathroom accommodations. After the accommodation issues were resolved the remainder of the stay was highly pleasant. The front end & maintenance staff were very professional & responsive. The cleaning staff did a good job & was also very pleasant. The property & villas are well maintained & pretty."

"Great place"

"Not sure if it was due to the humidity or not, but the floors felt a little sticky. Other than that, the room was clean and comfortable. The walls in the villas are a bit thin, our neighbor had a rave party at 7am and it sounded like they were in the room with us. A little disappointing that they don't allow a late checkout. Check in at 4pm, and out by 10am. The rates that they charge for 18 hours is a little nuts. Staff were outstanding, friendly, helpful, and efficient. "