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勝利飯店的評分

3 out of 5
勝利飯店
NO. 28 & 29, JALAN SULAM, Johor Bahru, JOHOR

評論

6.8
10 分，有夠讚；12 則評論中有 2 則" "
8 分，不錯哦；12 則評論中有 3 則" "
6 分，一般般；12 則評論中有 5 則" "
4 分，不太好；12 則評論中有 2 則" "
2 分，很糟糕；12 則評論中有 0 則" "

6.6/10

整潔度

8.0/10

員工素質

8.0/10

設施服務

6.4/10

住宿環境和硬體

評論

8/10 不錯哦

Dingmu

喜歡：員工素質
於 2018 年 10 月住了 1 晚
Victory Hotel Management 於 2018年10月25日回覆
Thank you valued customer for your comment. We hope you enjoy your stay at Victory Hotel. We hope to see you soon in near future.

6/10 一般般

Norzanah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質和設施服務
Simple room to stay overnight. The only problem would be the tv which have no program on it.
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Hotel entrance and Room got a smell when I 1st enter. inside the room got cockroach. toilet got stain and doesn't look very clean..
於 2019 年 12 月住了 1 晚
Victory Hotel Management 於 2019年12月10日回覆
Dear guest, we are sorry about your unhappy stay with us. We will try to work hard to fix the issue of your experienced. Due to ground floor rooms have smoking rooms, some of the guests are smoke in the rooms or near to the entrance. In addition, we will shorter the time to request technical personnel to spray the insecticide to reduce the problem. Really thank you for your feedback. We hope you will give us chance to serve you better in near future. Thank you

6/10 一般般

sialajay

喜歡：住宿環境和硬體
Charge extra tax when you arrive. For example, Expedia shows $20, when you arrive and book into your room, they will add in their own tax of $5. Surprise fee. Unprofessional.
於 2019 年 12 月住了 1 晚
Victory Hotel Management 於 2019年12月4日回覆
Dear guest, thank you for your feedback. We would like to explain that the tax collected of RM10 is tourism tax collected by Malaysia government. The tourism tax is charged RM10 per night per room. We did not collect any additional fees and all the prices collected is based on your booking price. Your understanding is very much appreciated. We are also apologized that our front desk people did not explain well and causing misunderstanding. We hope to see you soon in near future. Thank you

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 1 晚
Victory Hotel Management 於 2019年12月4日回覆
Dear guest, thank you for your feedback. Your feedback is important to us. We hope to see you soon in near future. Thank you

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
Cheap stay close to food places
It wasnt that hard to find the hotel. Checked in this hotel due to some planning error and we needed another hotel just for the an evening earlier than our intended stay. Hotel was quite small, check in process wasnt so bad. Walking distance to a supermarket and many food restaurants, even a mini vietnam area that served good pho and bahn mi. Room though was dirty with used toilet rolls, moldy tiles and dried splattered dirty liquid on the wall by the bin. Small cockroach also found in the toilet. But for the price paid, i guess it was expected. Internet connection was bad (cannot connect at all) on the second floor and when mentioned to the day shift counter person, he said it was "just like that coz many people use it" which was impossible to believe as the wifi strength down below was full and there were 2 routers on the second floor. The evening shift counter staff was kind enough to heed our request to reset/reboot the router and it fixed the problem instantly. Wouldnt really come back for another stay but if you bring your standard really low and you just need a place to crash for a short while i guess its not so bad.
於 2019 年 2 月住了 1 晚
Victory Hotel Management 於 2019年2月13日回覆
Dear guest, Thank you for your very detailed feedback. We will do the internal investigation regarding your comment. Best Regards.

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Given rooms at ground floor which is not smoking free. Hence rooms have smoking smell. Not comfortable. Also has no window. No electrical airport in the room. Have to collect water ftom the hotel lobby.
於 2018 年 12 月住了 1 晚
Victory Hotel Management 於 2018年12月20日回覆
Dear guest, due to non smoking room is fully occupied on your arrival date and it was be arranged by 1st booked 1st served. For your information, your booking for standard room is with no window. Only our deluxe room is with window. I hope you May arrange to stay at our deluxe room which is non smoking and with window. Thank you.

4/10 不太好

W

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
The bed was so dirty!!! I think there are bed bugs cause my partner went home with multiple red bumps on his legs! Won’t stay here again.
於 2018 年 10 月住了 1 晚
Victory Hotel Management 於 2018年11月8日回覆
Dear Customer, Thanks for your feedback. We will always clean the bed by spray of bed bugs. We will take note on this part and do it better.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient
Good
於 2018 年 10 月住了 1 晚
Goh 於 2018年10月25日回覆
Thank you our valued guest for the comment! We hope to see you soon in near future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value for money
For a good night stay with friendly staffs and clean room this is the best around the area, comfy enough to sleep soundly after a massage, no noise from surrounding.
於 2018 年 10 月住了 1 晚
Victory Hotel Management 於 2018年10月4日回覆
Dearest customer, thank you so much to choose and stay at Victory Hotel. Your satisfaction is the most important to us. We hope to see you soon in near future.

6/10 一般般

Raphael，Singapore

喜歡：整潔度
不喜歡：員工素質和客房舒適度
Near to eateries, lots of nice seafood restaurant at affordable price Location was good and near to town area like KSL, City Square
於 2018 年 9 月住了 2 晚
Victory Hotel Management 於 2018年10月1日回覆
Thank you our valued customer for the feedback. We hope you have enjoyed your stay at Victory Hotel. We hope to see you soon in near future!