"We were very disappointed with our stay. First, the staff confused us with another guest and made us wait an unnecessarily long time to check in. After that, we were told to park in the hotel’s car park, only to find that it was already full. We had to pay to park elsewhere for our entire stay.
When we informed the staff, we were simply told that if there were no spaces available, we would have to find parking ourselves. This response was unacceptable. We booked and paid for a room that included parking, but the hotel failed to provide the service we had paid for. Better management and communication are clearly needed."
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