"I had to book this hotel otherwise we will sleep at street at mid night. Expedia gave us scammer property at our original booking. No way check in and no way to reach them. Customer service took us almost two hours on phone to wait and then told us no way to check in and no way give us new hotel. Totally unacceptable! I had severe cold fever with two young kids stay outside street like homeless at 11:30 pm. I choose the hotel which is closer to us and there is late check . Total ruined my full 12 days vocation. Customer service in Expedia had less experience at this situation. He said he can not find hotel around us and later said he can not book outside of country. Waste time. I booked again on Expedia with this property. I requested Expedia took off morning Madrid off the listing and pay us these two days hotel as promised."
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