I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced.
I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Glenn
於 2023 年 4 月住了 5 晚
10/10 有夠讚
MOHAMMED
2023年1月5日
MOHAMMED
於 2023 年 1 月住了 1 晚
8/10 不錯哦
STEEVE
家庭旅遊
2022年10月13日
喜歡:整潔度、員工素質和設施服務
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
STEEVE
於 2022 年 10 月住了 2 晚
8/10 不錯哦
Roberto
2021年6月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Decent, but overpriced
The Junior suite was pretty decent, but too expensive (~$50 per night).
*** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room.
*** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Roberto
於 2021 年 5 月住了 7 晚
8/10 不錯哦
真實旅客
商務旅客
2020年3月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 3 月住了 1 晚
6/10 一般般
Jack
商務旅客
2019年10月11日
喜歡:整潔度
不喜歡:設施服務
NA nothing special, Breakfast was lousy. No service.