Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 2025/9/27, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 2025/10/19 start from NT$1,571, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Mercure Serpong Alam Sutera Reviews, Deals & Photos 2025

10/10 Excellent

JAEHUN

2025/3/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is a big shopping mall near by the hotel. The hotel is very nice and its location is quite good.

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

2023/2/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short stay.

Great short stay with mum.

Stayed 2 nights in Feb 2023

10/10 Excellent

Karyati

2022/10/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and love the room

Stayed 3 nights in Sep 2022

10/10 Excellent

YEN SHEN

2024/10/2

Liked: Cleanliness, staff & service, property conditions & facilities

This hotel is not far from airport and walkable distance to shopping mall.

Stayed 2 nights in Sep 2024

8/10 Good

Foo yin

2025/1/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A convenient and cheap rate.

Stayed 2 nights in Sep 2024

8/10 Good

Ted

2025/2/1

Liked: Cleanliness, room comfort

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.

Stayed 9 nights in Jan 2025

10/10 Excellent

Ian

2024/8/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..

Stayed 6 nights in Aug 2024

10/10 Excellent

HARIADI

2024/2/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, great amenities. The restaurants and shopping mall just across the road.

Stayed 3 nights in Feb 2024

8/10 Good

Benjamin

2022/10/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, many F&B outlets & malls in the vicinity

Stayed 3 nights in Oct 2022

10/10 Excellent

Edmund

2022/8/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.

Stayed 2 nights in Aug 2022

4/10 Poor

Noble

2025/7/5

Liked: Staff & service

Disliked: Property conditions & facilities

Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.

Stayed 1 night in Jul 2025

10/10 Excellent

James

2024/5/11

Liked: Staff & service, amenities, property conditions & facilities

The staff were very friendly and call us by our names

Stayed 6 nights in May 2024

10/10 Excellent

Edmund

2022/9/2

Liked: Cleanliness, staff & service, property conditions & facilities

This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.

Stayed 3 nights in Aug 2022

8/10 Good

Young Cherl

2023/10/16

Liked: Cleanliness, staff & service

near to shopping mall

Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

2025/3/11

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Too bad

Dirty. Smell. Noise. Is it mercure?

Stayed 6 nights in Mar 2025

10/10 Excellent

Kie Ging

2024/7/8

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.

Stayed 3 nights in Jul 2024

8/10 Good

Yan

2023/3/16

Liked: Staff & service, property conditions & facilities

Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.

Stayed 3 nights in Mar 2023

6/10 Okay

Christopher

2022/6/30

Liked: Cleanliness, property conditions & facilities

So so stay experience

The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

2025/1/10

Liked: Cleanliness, staff & service, room comfort

Good location

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures. Not enough lights in room making it too dark for work. Desk light is not bright at all. Breakfast have dropped in standard.

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

2024/4/28

Liked: Cleanliness, staff & service

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.

Stayed 4 nights in Apr 2024

8/10 Good

Stephane

2023/8/16

Liked: Cleanliness, staff & service, amenities

The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.

Stayed 3 nights in Aug 2023

6/10 Okay

Vincent

2023/6/25

Liked: Staff & service

Disliked: Property conditions & facilities

Disappointment

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.

Stayed 3 nights in Jun 2023

8/10 Good

Emi

2025/8/11

Stayed 4 nights in Jul 2025

6/10 Okay

Erik

2025/6/17

Liked: Cleanliness, staff & service, room comfort

Inget internationellt utbud i hotellbaren, bara fruktjuicer. Dålig täckning på WiFi (bara i delar av rummet, inte i lobbyn el restaurang). Krånglig funktion med nyckelkortet i hissen. Fungerade bara ibland. Men bra fitness center och fantastiskt härligt poolområde!

Stayed 5 nights in Jun 2025

6/10 Okay

CHIHWEI

2025/4/1

Stayed 2 nights in Mar 2025

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